Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Senior Human Resources executive with expertise in driving development and implementation of human capital strategies for global organizations undergoing rapid growth, restructuring, or similar transition. Decisive leader and strategic change catalyst with extensive experience uniting disparate personnel and organizations in the wake of corporate mergers and acquisitions. Recognized HR innovator with proven success directing execution of human resources practices that significantly improved organizational effectiveness employee engagement/retention, employer branding, and productivity. Advance company mission and vision, build consensus and rapport across all levels of the organization, and align staff around core values and strategic objectives. Excel in restructuring and/or reengineering HR Processes that delivered multi-million dollar cost reductions. Outstanding entrepreneurial human resources leadership and sought-after speaker on multigenerational communication.
Skills
  • Organizational Development
  • Budgeting
  • Professional Development
  • Company organization
  • Succession planning
  • Benefits and compensation management
Work History
Vice President, 01/2016 - Current
Jefferies Financial Group Inc. Houston, TX,
  • A wholly owned America Movil company with revenues over $200 million, offering a wide range of digital telecommunications services for multinational customers in Latin America, North America, and Europe.
  • Telvista, Inc.
  • A BPO Contact Center with over $57 million in revenue and over 5,000 employees located in Dallas and Danville, VA and 3 sites in Tijuana, Mexico.
  • Resources Serve as a key member of the executive team with triple reporting to Senior Leadership in Claro Enterprise Solutions, Telmex, and America Movil.
  • Lead a team of 7 HR management staff with a total of 24 members of the HR department across three companies focused on all areas of Human Resources, human capital management solutions, organizational training/development, change management, compensation, employee relations/compliance, benefits, workforce and succession planning, policy and procedure development, talent acquisition, and administration.
  • Executed the organizational cultural shift design and implementation by establishing an organizational development plan resulting increased collaboration, productivity, and efficiency.
  • Led the restructuring efforts yielding a reduction of staffing costs by 50% within the HR department.
  • Spearheaded the implementation of an employee engagement survey resulting in the implementation of focus groups targeting trends such as gaps in internal communications and professional development.
  • Developed the leadership competency model for senior leaders and subsequent organizational training and development program targeting competency gaps, succession planning, and career pathing.
  • Streamlined most Human Resources administrative processes (benefit invoice reconciliation, terminations, onboarding, performance management) resulting in a productivity improvement of 35%.
  • Incorporated an internal communication strategy targeting employee engagement across all levels while enhancing the employer brand.
Sr. Vice President, People and Culture , 01/2013 - 01/2016
DLA, Inc City, STATE,
  • A Leading provider of VOD services in Latin America, with revenues over $150 million and 350 employees located in offices across Argentina, Brazil, and Miami.
  • President of People & Culture Joined company at a pivotal juncture in its growth to serve as one of the senior leaders and direct all facets of the HR operation following America Movil's acquisition within an entrepreneurial environment.
  • Led the global organizational re-design, program/policy development, and strategic workforce planning in order to integrate the Argentina, Brazil, and Miami locations and establish a common HR platform while leading the daily HR operations in serving the employee base of 350 in 3 locations at its peak in 2013.
  • Responsible for all facets of HR including talent acquisition, performance management, learning and development, succession planning career planning, compliance, employee engagement, and compensation and benefits.
  • Strategic HR Leadership &,.
  • Led the post-acquisition integration and change management strategies securing the retention of key staff.
  • Led the development of the employer branding initiatives positioning DLA as a recognized employer of choice for talent within the industry.
  • Executed the design and implementation of the culture shift initiative by establishing an organizational development plan resulting increased collaboration, productivity and efficiency.
  • Led and project managed the offshoring of the content processing operation to America Movil Contenidos in Mexico in 2016, including all restructuring, downsizing, and centralization initiatives that reduced personnel by 80%including and not limited to key employee retention strategies and compensation, outplacement services, negotiations with the state unemployment agencies, and procedural ramp down.
  • Led the HR due diligence portion of various America Movil M&A projects within the US.
  • Employee Engagement & Professional Development.
  • Drove employee development and engagement activities such as a global engagement survey, worldwide recognition programs and work-life initiatives.
  • Improved engagement ratings by 20% and lowered overall turnover by 18% the first year.
  • Designed a competency based performance management system that evaluated performance on the basis of results, competencies, and behaviors aligned with the company's values.
  • Implemented a professional development toolkit including enrollment, course assessment, and pre/post training assessment which improved managerial competencies across functional areas.
  • Implemented a cross functional on-boarding program yielding a reduction in new hire attrition of 10% within a year of implementation.
  • Developed an internal communication program including monthly newsletters, news flashes, movie launch reviews, business release information, etc.
  • To help drive employee engagement.
  • Created leadership development and succession planning processes and assessment tools, which led to cross-functional talent assessment sessions with senior management.
  • Technology Integration.
  • Implemented an HRIS that included employee/manager self-service modules, resulting in a significant reduction of data integrity errors, and improvement in HR productivity and reporting capabilities.
  • Leveraged the use of document collaboration tools such as SharePoint to increase policy and procedure communication cross-functionally and with employees.
  • Diversity.
  • Established a culture of inclusiveness through the deployment of diversity strategy which resulted in a 13% increase in the diversity representation across all product development employees.
  • Created diversity based employee engagement activities (world day, FIFA challenge, etc.) yielding increased diversity awareness across the company.
  • Compensation & Benefits.
  • Developed healthcare programs and services that improved consumerism, employee wellness, and cost management.
  • Designed the total compensation program, including the variable pay program that linked pay to business unit and individual performance, and effectively managed labor costs.
  • Led restructuring and turnaround through development of new leadership team.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Director of Human Resources, Operations Management, 01/2007 - 01/2012
Seccion Amarilla USA, L.L.C City, STATE,
  • A wholly owned subsidiary of Anuncios Directorios Seccion Amarilla in Mexico (ADSA), a Grupo Carso company, specializing in print yellow page publishing with revenues over $50 million with over 50 offices and 950 employees across the US.
  • Hired to help establish the corporate Seccion Amarilla USA operation in Miramar, FL post acquisition in 2007.
  • Subsequently transitioned the acquired operation from Louisville, Kentucky to Miramar, FL.
  • Directed all facets of Human Resources including, talent acquisition, compensation and benefits, performance appraisal systems, benefits/compensation, training/development programs, payroll, compliance, and administration.
  • Strategic HR Leadership &,.
  • Led the post-acquisition integration and change management strategies securing the retention of key staff.
  • Launched the Human Resources Department subsequently leading the launch of 30 offices across 30 states in 90 days.
  • Directed job design and recruiting activities, compensation and benefits plans, performance appraisal systems, and training programs in line with internal and external regulatory guidelines.
  • Named a member of the board within the first year of employment, the fasts appointment into a board within the Grupo Carso member companies.
  • Designed high-performing strategies and executable solutions to support organizational design, performance management, recruitment, compensation, leadership development and employee engagement.
  • Led the HR due diligence portion of various America Movil M&A projects within the US.
  • Employee Engagement & Professional Development.
  • Established Seccion Amarilla University tailored to meet the training and development needs of the national sales organization yielding a 20% increase in post training revenue.
  • Implemented an organizational survey yielding increased employee satisfaction across the organization.
  • Led the development of a service training of the corporate administrative staff to improve corporate service excellence levels.
  • Technology.
  • Successfully implemented an HRIS system to automate key administrative functions including time tracking, COBRA Administration, 401K Administration; Benefit Enrollment, and Applicant Tracking System yielding an administration cost reduction of 40%.
Education
M.S: Organizational / Industrial Psychology, Expected in
-
California Southern University Online - Irving, CA
GPA:
B.S: Organizational Development - Organizational Psychology, Expected in
-
American Intercontinental University Online - Fort Lauderdale, FL
GPA:
Certifications
Professional Co-Active Coach, Coaches Training Institute Hogan Assessment Certified

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average

resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended

  • California Southern University Online
  • American Intercontinental University Online

Job Titles Held:

  • Vice President
  • Sr. Vice President, People and Culture
  • Director of Human Resources, Operations Management

Degrees

  • M.S
  • B.S

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: