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vice president resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

All my life I have been performance driven. I have aspired to be the best at whatever endeavor I'm in. My days at Tradeway were spent trying to become the best employee with the broadest skillset possible so I could help any and all customers with any issue they may have had. During my time with Citizens State bank, I have continued to out perform my peers. This is clearly seen in the performance or our Dawson branch under my leadership. It was the fastest growing bank in all of Navarro county at time of my departure. I have been selected as the prototypical universal banker for Citizens State Bank. I am ahead of schedule in completing all of the necessary training to fulfill this goal. This training included a graduate degree in banking from SWGSB at SMU. I think I would describe myself as a performance-driven strategic thinker, problem solver and leader with 4+ years of banking experience. I am passionate in applying excellent organization and communication skills to manage and lead teams on a daily basis to find the right answer to all situations. I've demonstrated the ability to exercise outstanding independent judgment, decision making, creativity and initiative. I am definitely results-oriented in interfacing and consulting on business processes that drive results based on sound overall business judgment. I will do whatever I can within the bounds of compliance, policy and procedure to see my employer succeed. There is no job too small or too insignificant to be performed. I am a firm believer that you have to lead by example and have always done so. How can I ask, or expect, a co-worker to perform a task that I am not first willing to do myself? My banking mentor has been in banking for 49 years now. He has always lead this way and his employees have always loved him and enjoyed working with him. His mantra is "you aren't just dealing with people's money, you're dealing with their lives". I've done my best to make that mantra my own. At the end of the day banking is not all about dollars and cents. Its about the people you work with and the community you can help. Treat them both the way you want to be treated and watch both flourish.

Skills
  • Targeted Marketing
  • Willingness to think outside the box
  • Relationship building and retention
  • Policy and Procedure Development
  • Performance Metrics Analysis
  • Customer and employee rapport
  • Financial Management
  • Consulting
  • Business planning
  • Financial administration
  • Staff Management
  • Budgeting
  • Analytical skills
  • Relationship building
  • Negotiation
  • Company guidelines
Education
Southwest Graduate School of Banking SWGSB SMU - Dallas, Expected in 06/2022 Graduate Degree : Banking And Financial Support Services - GPA :

I have completed my graduate degree in banking from SWGSB. In my first and third year I was a member of the wining team in our living case study challenge. We received honors at the graduation ceremony for our performance and expertise in bank analysis and creativity.

Independent Bankers Association of Texas San Antonio, TX, Expected in 2019 : Course Focus: Lending - GPA :

Completed year one of IBAT lender training school.

Baylor University Waco, TX Expected in : Teaching/ Coaching - GPA :
Tarleton State University Stephenville, TX Expected in : Teaching/Coaching - GPA :
Work History
Mdu Resources Group, Inc. - Vice President
Mcminnville (Or Surrounding Area), OR, 02/2018 - Current
  • Branch Manager of Dawson location
  • Branch Manager Whitney location
  • Volunteered to help with conversion of new acquisition - West Branch
  • Selected to be organization's first official "universal banker"
  • Took part in all ALCO, Marketing and L&D meetings
  • Handled all aspects of the loan process for consumer, commercial and real estate loans. NMLO #1769557
  • SBA - Prepared, submitted and processed PPP loans
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Supervised daily operations of multi-million dollar branch operations.
  • Evaluated product development strategy effectiveness and prepared alternative approaches to exceed goals.
  • Orchestrated positive media coverage and customer relations as public face of Citizens State Bank.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Increased company growth through effective collaboration with sales and marketing departments.
  • Mitigated business risks by working closely with compliance, BSA and loan officers to improve credit standards.
  • Mitigated financial discrepancies by efficiently managing budget and payroll operations.
Falcon School District 49 - Speaker/Customer Service Rep/ Speaker Agent
Peyton, CO, 07/2012 - 02/2018
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Boosted sales revenue by skillfully promoting diverse product and service options.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Exceeded the $1 Million Dollar mark in late sales
  • Helped create and teach advanced strategies to highest level students.
Bimbo Bakeries - Business Owner/Bread Distributor
City, STATE, 08/2005 - 07/2012
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Achieved sales goals and increased revenue and profits for each store through effective strategy development and organizational leadership.
  • Consulted with customers to assess needs and propose optimal product and sales solutions.
  • Created and monitored various promotional approaches to increase sales and profit levels
  • Grew 7th most profitable route to the most profitable route in Waco Region.
  • Grew 6th most profitable route to the third most profitable route in Waco Region.
Pilot Catastrophe/AllState - Catastrophe Insurance Adjuster
City, STATE, 09/2004 - 05/2005
  • Worked in Hot Claims Department handling over 70 claims per month dealing with unsatisfied customers.
  • Answered questions posed by insured and attorneys.
  • Substantiated legitimate claims and denied unjustified claims.
  • Prepared summaries of damage, payments and policy coverage.
  • Trained other claims staff members on proper handling and evaluation of injury claims.
  • Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
  • Prepared claim documents for managers or legal personnel.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Collected damage information from customers to complete claims and legal files.
  • Verified insurance claims and determined fair amount for settlement.
Parkview Christian Academy - Athletic Director
City, STATE, 06/2003 - 07/2004
  • Oversaw all aspect of athletic department including staffing, budgeting, fundraising and coaching of sports teams.
  • Paired individuals to achieve best fit for athletic and academic programs.
  • Supervised student information, including grades for eligibility requirements and collected paperwork for annual physicals.
  • Arranged transportation for athletes to participate in away games, tournaments and other events.
  • Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
  • Oversaw coach salaries, pay rates and all other program budget aspects.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Increased player strength, agility and game skills through successful practices.
  • Developed game plans and adjusted to meet various game situations.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
Affiliations
  • Lions Club
  • First United Methodist Church Hillsboro
Additional Information
  • Proficient in Excel (Level I and II Certification) and Microsoft Word
  • Proficient in LaserPro, ProSign Online and Elynx
  • Proficient in Horizon and Horizon XE

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Resume Overview

School Attended

  • Southwest Graduate School of Banking SWGSB
  • Independent Bankers Association of Texas
  • Baylor University
  • Tarleton State University

Job Titles Held:

  • Vice President
  • Speaker/Customer Service Rep/ Speaker Agent
  • Business Owner/Bread Distributor
  • Catastrophe Insurance Adjuster
  • Athletic Director

Degrees

  • Graduate Degree

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