vice president resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile
Accomplished and dynamic professional, with 20 plus years of relevant experience, related proficiencies and a background in mortgage sales, mortgage servicing, implementation of marketing initiatives, and real estate management. Detail oriented individual who exemplifies professionalism and an ability to manage multiple tasks at any given moment. Analytical and strategic thinker able to diagnose simple and complex issues while executing practical solutions. Core Competencies Organizational Leadership Operations Management Sales & Marketing Retail and Wholesale Mortgage Sales & Fulfillment Staff Training & Development Strategic Planning & Implementation Real Estate Management P&L Management Sales Management Risk Compliance Default Servicing Client Relations Management
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
Professional Experience
11/2012 to 02/2015 Vice President Northern Technologies, Inc. | , ,
  • Eviction and Property Management Operations, Unit Leader II Direct all Pre-Marketing Operations nationwide for a servicing portfolio of approximately 20,000 assets.
  • Oversee Property Management, REO Relocation, REO & FHA eviction, and Regulatory Oversight Compliance.
  • Ensure the organization remains compliant to all federal, state and local laws and regulatory measures.
  • Collaborate with foreclosure department to enhance the file transfer process as well as REO marketing to implement new processes to effectively market properties.
  • Presented a monthly performance, sales and execution plan to executive leadership for review and recommendation.
  • Property Management.
  • Developed procedures to meet PTFA requirements for occupied properties.
  • Direct Property Management Vendors and address tenant requests and complaints.
  • Vetted potential investors and/or buyers of multi unit occupied properties Relocation Assistance.
  • Maintain a relocation assistance capture rate of 62% during calendar year 2014.
  • Restructured Relocation Assistance Program to provide consistent offers and reduce processing timelines, launched March 2014.
  • Met all Fair Lending standards and reviews in relation to Relocation Assistance Eviction.
  • Developed alternative options to referral of evictions.
  • Reduced overall number of Eviction Referrals in third and fourth quarter of 2014 by 76%.
  • Met all Service Level Agreement goals during first and second quarter of 2014.
  • Reduced overall FHA exceptions by 35 percentage points in calendar year 2014 Regulatory Oversight.
  • Coordinated oversight of all REO functions to ensure compliance to PTFA and SCRA.
  • Met all DOJ and OCC requirements related to REO.
  • Established controls to maintain sustainability through the line of business as it relates to quality metrics.
10/2008 to 11/2012 Vice President REO Marketing Unit Leader II Logrhythm | , ,
  • Managed a nationwide portfolio of REO assets utilizing the most cost effective and time efficient means.
  • Directed internal staff and third-party vendors.
  • Oversaw day-to-day operations for 30 Asset Managers and 3 Managers.
  • Monitored sales on a monthly basis to ensure all associates met performance metrics.
  • Trained and provided feedback to over 5000 Broker/Agents.
  • Reviewed and maintained quality metrics for all internal and third party vendor relations.
  • Coordinated file transfers with foreclosure, bankruptcy, preservation, and eviction and title departments.
  • Conducted various workshops, roundtables, town hall presentations and webcasts to Agents or Asset Managers.
  • Maintained an overall Turn Rate of 20% during calendar year 2009, 19% during calendar year 2010 and 23% during calendar year 2011 Average cycle time during calendar year 2012 of 142 days Maintained an overall gross execution rate of 96% for 2012.
08/2006 to 10/2008 Regional Sales Manager Wachovia Bank, FSB | , ,
  • Wholesale Lending Oversaw all Loan Sales, Operations and Fulfillment including Loan Sales, Default Servicing, Underwriting and Processing in Texas, Oklahoma, and New Mexico.
  • Established and maintained a high volume sales culture.
  • Managed multiple Loan and Fulfillment Centers.
  • Developed strategic plans and performed forecasting.
  • Conducted large seminars and training classes for regional Mortgage Banker and Broker network.
  • Managed Growth and Profit and Loss.
  • Successfully Managed Operation thru Merger and New Processes and exceeded Plan 5 of 6 Quarters.
  • Serviced the top producing Mortgage Broker office nationally for calendar year 2007 Supported the second highest selling Account Executivie within the company during 2007 and 2008 Recognized with Presidents Club Award in 2007.
07/2001 to 08/2006 District Origination Manager | , ,
  • Managed a start-up retail lending pilot program within the state of Texas.
  • Sourced, recruited and trained all sales and support personnel with hubs in Fort Worth, Houston and San Antonio.
  • Developed a network of Agents, Home Builders, Title Companies and Attorneys to generate leads.
  • Handled all loan origination in DFW region.
  • Managed loan centers in the state of TX for overall funding dollars.
  • Supported staff in all sales activities Exceeded quarterly sales expectations Organized, planed and implemented events to build relationships and to promote the company Directed top Account Executives in region.
Expected in December 1992 to to BS | Hospitality and Institutional Management Texas Tech University, Lubbock, TX GPA:
Hospitality and Institutional Management
forecasting, hubs, leadership, marketing, market, office, network, personnel, presentations, Processes, producing, Profit and Loss, Property Management, quality, retail, selling, Sales, sales and support, San, seminars, Service Level Agreement, strategic plans, vendor relations, workshops

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Resume Overview

School Attended

  • Texas Tech University

Job Titles Held:

  • Vice President
  • Vice President REO Marketing Unit Leader II
  • Regional Sales Manager
  • District Origination Manager


  • BS

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