vice president resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 10 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.

  • Portfolio Management
  • Business Development
  • Employee Motivation and Performance
  • Change and Growth Management
  • Industry Expertise
  • Executive Leadership
  • Integrity and Transparency
  • Profit and Loss Management
  • Complex Problem Solving
  • Strategic Planning and Execution
  • Organizational Development
  • Effective Communicator and Public Speaker
  • Leadership and People Development
Work History
Vice President, 09/2017 to Current
Ogilvy & MatherSan Francisco, CA,
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Created and made appropriate documentation for annual budgets and senior leadership goals.
  • Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
  • Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
  • Increased company growth through collaboration with sales and marketing departments.
  • Led operational team in creation, roll out and management of new product lines.
  • Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Established performance goals for department and provided methods for reaching milestones.
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Maintained P&L and shouldered corporate fiscal responsibility, resulting in revenue growth of over $12 million annually
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Managed a service team of over 100 direct and indirect reports.
  • Grew service team by sourcing well-qualified employees using new recruitment strategy.
  • Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
  • Facilitated over $18 million in annual business for 4+ years with $28 million in revenue for 2020.
Director of Service, 11/2015 to 09/2017
Afmic American Family Mutual Insurance Company, S.I.Akron, OH,
  • Took entrepreneurial approach to enable technical expertise of customer services organization.
  • Developed strategies to avoid customer escalations.
  • Drove financial performance through productivity analysis, contract terms and resource planning.
  • Built and sustained trusting client relationships.
  • Hired, developed, motivated and retained top talent.
  • Evaluated employee performance quarterly and annual reviews.
  • Prepared operational reports or records for SLA reviews.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Ordered materials, supplies or equipment for special projects.
  • Resolved customer complaints or problems to decrease escalation to ownership.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Trained service staff on latest policies and procedures.
  • Drove operational improvements which resulted in savings and improved profit margins.
Commercial Business Development Manager, 02/2015 to 11/2015
OPW Fuel Management SystemsCity, STATE,
  • Managed the entire OPW fuel control product line life cycle from strategic planning to tactical activities.
  • This included but was not limited to working with engineering to determine priority of software and hardware development, working with technical support to escalate software and hardware issues to engineering, and ensuring customer satisfaction.
  • Specified market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
  • This primary focus had been developing the high level design documentation for the next generation OPW fuel controller.
  • The secondary focus had been looking at existing fuel control items and looking how to enhance them to prevent sales loss during the develop cycle for the new fuel controller.
  • Drove a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning.
  • This includes analyzing current competitors in the fuel control industry and working to counteract their attempts to grab market share from OPW.
  • Developed and implemented a company-wide go-to-market plan, working with all departments to execute.
  • Analyzed potential partner relationships for new and existing fuel control products.
  • This includes potential partners inside and outside the Dover Corporation.
  • Primary focus had been working with Kesseltronics to develop a replacement for existing non-intervention fuel control system.
  • Secondary focus had been working with PDQ to leverage their EMV solution development for the OPW fuel control line.
Tank Gauge Field Service Manager, 02/2013 to 02/2015
OPW Fuel Management SystemsCity, STATE,
  • Helped develop and provide onsite technical training and support for the OPW Integra tank gauge product launch
  • Worked with engineering to provide log files, performance feedback, and bug reports from sites running the Integra and iSite tank gauges with SLD, LLD, AEF sensors, and ACR
  • Provided technical sales support for the domestic OPW sales team Identified potential key customers and met with them to help better understand their tank gauging needs
  • Worked with product manager to create product development justifications for needed changes to the Integra and iSite tank gauge platforms
  • Developed relationships with decision makers at key accounts to insure their 100% product satisfaction
  • Provided field support and hands on training for distributors as they switched to the Integra and iSite tank gauging platforms
  • Provided onsite installation and programming support for the distributor during key installations
  • Worked with Dean Houston and the tank gauge product manager to help develop marketing material for the Integra tank gauge
  • Provided updates on what competition was doing, and helped develop strategy to grow market share
  • Installed new software and feature sets at all BETA sites after software has been released by the Quality Assurance Department.
  • Reported any software or hardware bugs to Quality Assurance to verify that they are documented correctly Followed and lived the LEAN/CI Process
  • Helped develop the Gilbarco Passport ACR interface for the Integra tank gauge
High School Diploma: , Expected in 2003 to Scranton Area Christian Academy - ,

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Resume Overview

School Attended

  • Scranton Area Christian Academy

Job Titles Held:

  • Vice President
  • Director of Service
  • Commercial Business Development Manager
  • Tank Gauge Field Service Manager


  • High School Diploma

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