Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Executive Profile

Ambitious Executive who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Manages high performance teams by developing and motivating skilled professionals. Driven to manage Strategic Partnerships amongst a reputable client base.

Skill Highlights
  • Leadership/communication skills
  • Strategic account management
  • Customer-oriented
  • Results focused
  • Product development
  • Self-motivated
  • Service Quality improvement minded
  • Forward thinker
Core Accomplishments

Customer Experience Initiatives:

  • Developed and implemented real time Customer experience process that resulted in positive impact to the Company and Client base
  • Reduced Customer call center traffic in upwards of over 40% through streamlining technology and communication paths
  • Improved Customer satisfaction rating through innovative process application improvements and core company focus

Professional Experience
Vice President, Customer Experience, 03/2008 to Current
ChewyLouisville, KY,

Responsible for the company's overall Customer satisfaction.

Manages team of 63 professionals.

Strengthened company's business by leading implementation of Customer Satisfaction initiatives.

Increased Call Center productivity by 15% through a variety of process improvements.

Spearheaded several key Strategic Partnership integrations resulting in a 20% increase in revenue.

Manage Team responsible for Key Account satisfaction and growth through continual focus and attention to detail.

Managing Director, Strategic Business Development, 06/2005 to 03/2008
Aktiebolaget ElectroluxFletcher, NC,

Oversee the performance of the Strategic Business Development Team

Developed and managed the implementation of detailed project plans for new and existing Strategic Accounts

Maintained adherence to the timeliness and overall communication of new account integration as well as new processes to Strategic Accounts and internal departments

Identified revenue growth opportunities within existing Account base

Identified specific Account trends through data analytics

Director, Customer Service, 07/2001 to 06/2005
MastercardO'fallon, MO,

Developed and implemented procedures pertinent to the effective and efficient operation of the Customer Service Department.

Monitored programs and procedures to ensure the on-time delivery and Customer satisfaction.

Set performance standards to meet service goals of company.

Coached Customer Service Team in order to achieve high performance.

Provided feedback to all pertinent internal departments to ensure all Customers have accurate, timely and satisfactory information/service.

Manager, Business Integration, 07/1999 to 07/2001
HoneywellDes Plaines, IL,

Assured seamless integration of new accounts into the HomeDirect system.

Facilitated Business Integration calls while simultaneously communicating account requirements to the respective HomeDirect internal departments.

Responsible for the successful start-up process for all new business while acting as the quality check prior to handling any shipments.

Conducted Customer satisfaction surveys for all new accounts to ensure successful integration and implementation.

Performed monthly updates of all performance metrics pertaining to the Company's quality system

Director, Strategic Account Management, 09/1992 to 07/1999
PageNet Of IllinoisCity, STATE,

Developed and directed strategy for launch of new product that became #1 in the market place 3 months after the launch.

Created new revenue streams through implementing Customer Incentive programs for organic growth.

Managed Team of 8 professionals who were responsible for the overall service and satisfaction of the Illinois Customer base.

Bachelor of Science: Psychology, Expected in 2000
University of Illinois, Chicago - Chicago, IL
: Psychology, Expected in
Triton Junior College - River Grove, IL

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Resume Overview

School Attended

  • University of Illinois, Chicago
  • Triton Junior College

Job Titles Held:

  • Vice President, Customer Experience
  • Managing Director, Strategic Business Development
  • Director, Customer Service
  • Manager, Business Integration
  • Director, Strategic Account Management


  • Bachelor of Science

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