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Vice President, CPC Branch Manager Resume Example

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GJ
VICE PRESIDENT, CPC BRANCH MANAGER
Professional Summary

Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 17 years of experience. Highly effective and comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives that result in improved revenues.

Skills
  • Targeted marketing
  • Relationship building and retention
  • Policy and Procedure Development
  • Performance Metrics Analysis
  • Customer and employee rapport
  • Company guidelines
  • Proficiency in Spanish
  • Staff Management
  • Consulting
Work History
10/2009 - CurrentVice President, CPC Branch Manager | Company Name - City, State
  • Assessed budget plans and present costs to forecast trends and recommend changes.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Met deadlines by proactively managing individual and team tasks and implementing sales processes.
  • Resolved escalated customer issues and boosted retention rates by 25%.
  • Boosted revenue by $90 million and grew sales team from personnel during 5 years.
  • Managed branch with average of $200 million in yearly deposits.
  • Increased overall annual sales 7% by incorporating several quality process improvements within branch.
  • Engaged employees in business processes with positive motivational techniques.
  • Increased net profit by 15.8% year over year to exceed sales goals.
  • Supportively directed team of 6, LOA, CPC Banker, RB, AB, and Branch Partner's, consistently improving performance and efficiency to maximize operational results.
  • Recruited, interviewed, hired and trained 5 employees and implemented mentoring program to promote positive feedback and engagement.
  • Oversaw branch team consisting of 4 customer service representatives and 2 Chase Private Client bankers.
  • Protected company assets with strategic risk management approaches.
  • Gathered and reviewed customer feedback to improve operations.
  • Identified and capitalized on community business opportunities with effective networking.
  • Received superior customer service satisfaction scores for 8 consecutive quarters.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
  • Maintained friendly and professional customer interactions.
  • Created strategies to develop and expand existing customer sales, which resulted in 10% increase in annual sales.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Assessed employee performance and developed improvement plans.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Generated dramatic improvements across entire sales cycle, including prospecting, conversion and contract negotiation.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Identified and solved issues with production, workforce and material sourcing to drive business objectives.
  • Mitigated financial discrepancies by efficiently managing budget and payroll operations.
  • Diminished regulatory risks by overseeing adherence to insurance and safety regulations across all projects.
  • Reduced costs by overhauling and streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Resolved issues and recommended actions based on production and compliance reports.
01/2007 - 10/2009Branch Manager | Company Name - City, State
  • Assessed budget plans and present costs to forecast trends and recommend changes.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Met deadlines by proactively managing individual and team tasks and implementing sales processes.
  • Led team of 8 staff.
  • Supportively directed team of four bankers, four tellers, one ABM consistently improving performance and efficiency to maximize operational results.
  • Protected company assets with strategic risk management approaches.
  • Identified and capitalized on community business opportunities with effective networking.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
01/2006 - 01/2008Assistant Branch Manager | Company Name - City, State
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Supervised and evaluated staff of 6 enabling them to improve skills, achieve daily objectives and attain advancement.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
  • Supervised team of 6 branch employees and made recommendations regarding performance evaluations.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Analyzed, reduced and controlled expenses by improving resource allocation.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Coached and developed branch staff by offering constructive feedback and customer service training opportunities.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
12/2002City College Of New York Of The City University Of New York, The, City, StateBachelor of Arts: Advertising/Public Relations
  • Graduated with 3.0 GPA
Certifications

Real Estate Certification

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Resume Overview

School Attended

  • City College Of New York Of The City University Of New York, The

Job Titles Held:

  • Vice President, CPC Branch Manager
  • Branch Manager
  • Assistant Branch Manager

Degrees

  • Bachelor of Arts : Advertising/Public Relations

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