vice president clinical services resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Experienced healthcare professional bringing leadership skills, technical knowledge and clinical expertise. Proficient in data analytics for developing performance improvement, as well as meeting accreditation and regulatory standards. Quality and efficiency driven with strong interpersonal abilities, adept at working with multidisciplinary teams to optimize patient care and organizational performance.

  • Leadership
  • Data Analysis
  • Process Implementation
  • Quality Assessment, Performance Improvement
  • Accreditation & Regulatory Compliance
  • Facility Oversight
09/2021 to Current
Vice President-Clinical Services Rogers Memorial Hospital WI, State,
  • Fostered communication and transparency, acting as liaison between medical staff, administration and various hospital departments to maximize patient care and efficiency of departmental processes.
  • Engaged member of the hospital leadership team, as well as Compliance Officer.
  • Coordinated MIPS program for outpatient physiatry clinic, including process flow for integration of data with hospital EMR.
  • Oversaw facility wide quality assessment and performance improvement program and development of annual PI plan.
  • Analyzed external vendor performance to ensure alignment with contractual agreements. *100% compliance with established thresholds.
  • Collaborated with department leaders for adherence to National Patient Safety Goals, antibiotic, opioid and anticoagulation stewardship programs, and Safe Patient Handling.
  • Conducted FMEA and root cause analysis for opportunities to improve hospital performance and minimize risk. *New procedures for patient handoff were established in emergency situations. *Developed failsafe check for patients receiving services at both Bacharach and AtlantiCare to ensure alignment of patient identifiers.
  • Steered performance improvement, value analysis, and provision of care committees. * Identified communication voids, working with IT department to develop automated notification system for patient status updates to department heads, improving efficiency of staffing and productivity.
  • Managed patient/family complaints & grievances, and directed any related service recovery. *0% escalation to outside partners/agencies when first acknowledged through Bacharach.
  • Performed utilization review in alignment with prospective payment systems and FFS. *Livanta appeals rate of 91% in favor of Bacharach, Permidion error rate of 0%.
  • Organized team to participate in CMS Targeted Probe and Educate process, as well as directed appeals format for all acute rehabilitation CMS/Novitas denials.
  • Led team for resolution of TJC RFI's. *Evidence of Standards Compliance accepted by TJC and 100% compliance demonstrated over a 12-month period.
  • Recommended and/or coordinated staff education based on changes to procedure or targeted performance improvement; this included staff education for USP 800, CPR, customer service and therapeutic specialties to meet patient needs, increase referrals and decrease patient wait times from intake to evaluation.
  • Created hospital wide workplace violence education and prevention program, including policy for organization-wide assessment and leadership response.
06/2013 to 09/2021
Director of Satellite Services Rogers Memorial Hospital Los Angeles, CA,
  • Managed day to day operations of 17 outpatient therapy centers and staff of 90+.
  • Owned role of EMR administrator, leading hospital wide implementation of outpatient EMR system, including integration with existing registration and billing systems.
  • Ensured consistent compliance with state & federal regulations. * Successful completion of multiple accrediting organization surveys (TJC, AAAASF).
  • Balanced staffing to account for patient care and productivity standards. *Productivity improved ~10% among outpatient therapy departments.
  • Performed fiscal reviews and annual budgeting for all outpatient service locations to align with department goals and resources.
  • Led the education of staff regarding frequent health insurance changes and reimbursement practices. *Targeted sites demonstrated increased revenue per visit of 15-20%.
  • Fostered a team environment, working along side direct reports providing quality patient care as a licensed physical therapist.
  • Restructured the outpatient registration format, developing a centralized scheduling & verification department. *Improved patient access to timely services by allowing a greater number of appointments offered at initial contact; increasing patient retention and reducing overall wait times. * Aided in sustaining volume projections throughout outpatient service locations.
  • Established a patient centered culture to maximize customer experience and retention. *Negative NPS scores declined by 30%.
  • Recruited, hired and oriented departmental staff; high overall retention rate.
  • Provided additional revenue stream via implementation of Tele-health for outpatient physical/occupational/speech therapy services.
09/2010 to 06/2013
Clinical Director Bacharach Institute For Rehabilitation City, STATE,
  • Directed the day to day operations at the Atlantic City outpatient therapy center, while also providing patient centered, quality care as a licensed physical therapist for a diverse patient population.
  • Ensured policy compliance and promoted patient safety and quality services aligned with fiscal responsibility.
  • Fostered a positive working relationship with AtlantiCare HealthPlex staff & administration, helping to maintain business and referral relations.
  • Prepared annual budget and requisition of new equipment.
  • Completed staff performance evaluations, including collaboration toward goals to enhance staff satisfaction and patient experience.
  • Resolved conflict between patients, family, staff, and external partners.
  • Led the supervision & guidance of PT students during their clinical internships.
  • Acted as a clinical and procedural resource for staff.
08/2005 to 09/2010
Clinical Director Atlantic Orthopedic And Sports Physical Therapy City, STATE,
  • Executed all duties of an outpatient physical therapist for varied patient populations.
  • Fulfilled duties of a home care physical therapist through AtlantiCare Home Care.
  • Oversaw all clinic day to day operations, including; supervision of staff, supply and equipment requisition, staff and patient scheduling, implementation of new policies, updating insurance regulations and conflict resolution.
  • Performed various marketing activities with physicians and in the community. *Clinic volume doubled in the first 24 months.
  • Guided the education of PT students during clinical Internships I & II.
06/2004 to 08/2005
Clincal Director Company Name City, State,
  • Executed all duties of an outpatient physical therapist for varied patient populations.
  • Oversaw all clinic day to day operations, including; supervision of staff, supply and equipment requisition, staff and patient scheduling, implementation of new policies, updating insurance regulations and conflict resolution.
07/2002 to 06/2004
Physical Therapist-staff Company Name City, State,
  • Fulfilled role as staff therapist in Bacharach and Rothman Institute physical therapy offices.
  • Executed all duties of an outpatient physical therapist; providing patient care and documenting services for regulatory compliance and reimbursement criteria.
  • Supervised physical therapy assistants and support staff.
  • Assisted with patient scheduling.
  • Maintained up to date knowledge of insurance procedures.
Education and Training
Expected in 05/2002 to to
Master of: Physical Therapy
University of Scranton - Scranton, PA
Expected in 05/2001 to to
Bachelor of Science: Health Sciences
University of Scranton - Scranton, PA,

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Resume Overview

School Attended

  • University of Scranton
  • University of Scranton

Job Titles Held:

  • Vice President-Clinical Services
  • Director of Satellite Services
  • Clinical Director
  • Clinical Director
  • Clincal Director
  • Physical Therapist-staff


  • Master of
  • Bachelor of Science

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