Vice President Client Service Relations Resume Example

 Oversaw operations of this New York City organization – approximately 2,500 union employees
 Created and implemented company policies and procedures related to safety, security mandates, OSHA, PTO, sexual harassment, and discrimination in the workplace
 Managed the largest operation – partnership with Related Companies at 10 Hudson Yards, the largest Real Estate development project in the United States
 Controlled expenditures and cost-control of all building budgets and analyzed P&L's of individual accounts to ensure budgets were within the targeted goals
 Collaborated effectively with ownership to maintain budgets, bidding standards, business development, job estimations, negotiations, in order to improve profitability
 Advised the Vice-President of Labor Relations in all union CBA negotiations, and requirements for commercial and residential contracts
 Managed cleaning budgets for portfolios inclusive of the following services: janitorial, window cleaning, engineering and pest control
 Coordinated and facilitated meetings with Senior Manager, Project Managers, and Supervisors to increase understanding and adherence of personnel policies and regulations, in addition to assisting them with their understanding of payroll coding and cost savings
 Implemented all RIF successfully
 Certified and implemented Cleaning Industry Management Standards (CIMS) throughout the entire company
 Met with clients to understand and improve their facility needs and find ways to resolve and improve them
 Maintained excellent working relationship with NYC Union Leaders, such as L32BJ, Local 94, Local 68, Local 1199 and several others

 Managed all departments of labor relations and human resources for 3,000 permanent employees in New York, New Jersey, and Connecticut
 Handled labor relations and HR issues at NYU Medical Center, Presbyterian – Weill Cornell Hospital in NYC and Valhalla Medical Center in Westchester, NY to avoid biased and unnecessary press
 Managed all labor-related issues at Fairleigh Dickinson University for both campuses; Madison and Teaneck and Saint Peter's University at the request of the Vice-President of Finance responsible for these sites. All labor issues including sexual harassment and harassment in the workplace were reduced to zero successfully
 Served as a consultant to prominent real estate companies in the Tri-State area, developing relationships with NY Hospital-Presbyterian, Jones Lang LaSalle, Morgan Stanley, JP Morgan-Chase, and many others, by attaining significant savings in labor cost, implementing new saving incentives, and adhering to building owner requirements
 Maintained excellent working relationship with NYC Union Leaders, such as L32BJ, Local 94, Local 68, Local 1199 and several others
 Handled grievance functions through the arbitration process, resolving disputes in a timely manner and precluding potentially burdensome arbitration awards
 Handled EEOC, NLRB actions, and lawsuits through assigned insurance carriers and legal counsel.
 Created and implemented company policies and procedures related to safety, security mandates, OSHA, PTO, healthcare law compliance (ACA), sexual harassment, and discrimination in the workplace.
 Executed all Reduction in Labor Force processes and provided advice in budgetary-resolution discrepancies
 Managed all worker's compensation and disability claims, effectively reviewing them to reduce insurance costs
 Monitored quarterly benefits in various local unions, including SEIU and AFL-CIO Locals, effectively avoiding unnecessary financial costs
 Executed all Federal and Local Government labor-auditing functions, when necessary
 Directed recruitment, hiring, training, and employee-disciplinary activities, ensuring compliance with legal regulations and furthering company objectives, by maximizing productivity and cost reduction
 Assessed background checks to determine applicant's employability, abating New York State and Federal compliance audits

 Trained property managers enabling them to become industry self-sufficient within their assigned buildings by teaching them progressive disciplinary actions, how to write disciplinary reports and how to promote worker-satisfaction
 Trained and educated Executive Team on company and personnel policies, regulations, as well as respect in the workplace, sexual harassment and hostile work environment. Facilitated meetings with Senior Managers, Project Managers, and Supervisors
 Re-employed approximately 120 employees who were displaced by the 9/11 terrorist attacks in many buildings throughout NYC while complying with Federal, NY State, City and Local Union directives and laws