vice president client service relations resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,


Labor Relations | Human Resources | Business Operations | Executive Administration
Executive leader with thirty-years of experience in human resources, labor relations, and business operations. Skilled in collaborating with all members in the industry to develop efficient and effective operating procedures and policies, ensuring increased productivity and cost reduction, while complying with all legal regulations dictated by the City, State and Federal Government. Demonstrated record of success in recruiting, training, and organizing successful teams. An exceptional communicator, strategically capable of executing all aspects of human resource functions in order to increase profitability and ensure staff and client satisfaction.

  • Client-focused service
  • Client service-driven
  • Client services quality
  • Client services
  • Mandated court
    ordered mediations
  • Grievances and Arbitrations
  • EEOC, NLRB, FMLA, NYC Sick Leave, Affordable Care Act knowledgeable
  • Various Payroll and accounting systems
  • Medical Benefits Negotiation
  • Handled Step I, II and Legal Settlements
  • Policy Writing & Compliance
  • Human Resources Law
  • Certified OSHA Instructor
  • Legal Compliance Consulting
  • Bilingual Spanish & English
  • Notary Public
  • Watch, Guard Security License
  • I-9 Federal Compliance and
    Various background check systems
  • Recruitment and Hiring
  • Contract Negotiation
  • Sexual Harassment Instructor / RIWP Respect in the Workplace
  • Employee Discipline & Discharge
  • NY State WG & P A
03/2020 to Current Vice President Client Service Relations Rwj Barnabas | East Brunswick, NJ,

Real Estate, New York City Soccer Club throughout NYC, Westchester and Connecticut
• Advise property managers on labor and budget issues as well as where savings should be implemented by analyzing the entire building and tenant contracts
• Educate managerial staff on Local, State, and Federal Laws, and their importance
• Guide the sales force and human resources team in attaining better results in client sales and recruiting practices
• Consult with Real Estate Management teams to improve services to tenants and to economize on building expenditures
• Advise Real Estate firms such as Cushman & Wakefield, Jones Lang LaSalle, CBRE, etc. on how to best resolve union-related and employee-related issues
• Manage reduction in labor force for clients
• Reconfigure building space to save labor cost and expenditures
• Review sales, revenues and open work tickets through P&L’s
• Train all ABS and portfolio employees in Respect in the Workplace; a yearly mandate
• Assist Risk Management team with liability compliance, sexual harassment, harassment in the workplace, etiquette, and how to reduce liability by implementing better polices related to specific sites
• Bid on new opportunities, price and execute them by assisting the Operation’s Department in job assumption
• Maintain a good working relationship with many union locals in the Tri-State area to ensure CBA compliance
• Advise all clients on how to implement Reduction in Labor Force (RIF), during the Coronavirus (COVID-19), World Pandemic of 2020 according to CDC guidelines and agreed upon MOA’s between the RAB and Local Unions
• Manage NYCHA – COVID-19 Office Personnel during the pandemic of 2020; total of 100 office units

03/XXX7 to 03/XXX9 Senior Vice President Operations, Labor Relations Guardian Service Industries Inc. | City, STATE,

 Oversaw operations of this New York City organization – approximately 2,500 union employees
 Created and implemented company policies and procedures related to safety, security mandates, OSHA, PTO, sexual harassment, and discrimination in the workplace
 Managed the largest operation – partnership with Related Companies at 10 Hudson Yards, the largest Real Estate development project in the United States
 Controlled expenditures and cost-control of all building budgets and analyzed P&L’s of individual accounts to ensure budgets were within the targeted goals
 Collaborated effectively with ownership to maintain budgets, bidding standards, business development, job estimations, negotiations, in order to improve profitability
 Advised the Vice-President of Labor Relations in all union CBA negotiations, and requirements for commercial and residential contracts
 Managed cleaning budgets for portfolios inclusive of the following services: janitorial, window cleaning, engineering and pest control
 Coordinated and facilitated meetings with Senior Manager, Project Managers, and Supervisors to increase understanding and adherence of personnel policies and regulations, in addition to assisting them with their understanding of payroll coding and cost savings
 Implemented all RIF successfully
 Certified and implemented Cleaning Industry Management Standards (CIMS) throughout the entire company
 Met with clients to understand and improve their facility needs and find ways to resolve and improve them
 Maintained excellent working relationship with NYC Union Leaders, such as L32BJ, Local 94, Local 68, Local 1199 and several others

12/1994 to 03/XXX7 Director of Labor Relations - Human Resources COLLINS BUILDING SERVICES, INC. | City, STATE,

 Managed all departments of labor relations and human resources for 3,000 permanent employees in New York, New Jersey, and Connecticut
 Handled labor relations and HR issues at NYU Medical Center, Presbyterian – Weill Cornell Hospital in NYC and Valhalla Medical Center in Westchester, NY to avoid biased and unnecessary press
 Managed all labor-related issues at Fairleigh Dickinson University for both campuses; Madison and Teaneck and Saint Peter’s University at the request of the Vice-President of Finance responsible for these sites. All labor issues including sexual harassment and harassment in the workplace were reduced to zero successfully
 Served as a consultant to prominent real estate companies in the Tri-State area, developing relationships with NY Hospital-Presbyterian, Jones Lang LaSalle, Morgan Stanley, JP Morgan-Chase, and many others, by attaining significant savings in labor cost, implementing new saving incentives, and adhering to building owner requirements
 Maintained excellent working relationship with NYC Union Leaders, such as L32BJ, Local 94, Local 68, Local 1199 and several others
 Handled grievance functions through the arbitration process, resolving disputes in a timely manner and precluding potentially burdensome arbitration awards
 Handled EEOC, NLRB actions, and lawsuits through assigned insurance carriers and legal counsel.
 Created and implemented company policies and procedures related to safety, security mandates, OSHA, PTO, healthcare law compliance (ACA), sexual harassment, and discrimination in the workplace.
 Executed all Reduction in Labor Force processes and provided advice in budgetary-resolution discrepancies
 Managed all worker’s compensation and disability claims, effectively reviewing them to reduce insurance costs
 Monitored quarterly benefits in various local unions, including SEIU and AFL-CIO Locals, effectively avoiding unnecessary financial costs
 Executed all Federal and Local Government labor-auditing functions, when necessary
 Directed recruitment, hiring, training, and employee-disciplinary activities, ensuring compliance with legal regulations and furthering company objectives, by maximizing productivity and cost reduction
 Assessed background checks to determine applicant’s employability, abating New York State and Federal compliance audits

 Trained property managers enabling them to become industry self-sufficient within their assigned buildings by teaching them progressive disciplinary actions, how to write disciplinary reports and how to promote worker-satisfaction
 Trained and educated Executive Team on company and personnel policies, regulations, as well as respect in the workplace, sexual harassment and hostile work environment. Facilitated meetings with Senior Managers, Project Managers, and Supervisors
 Re-employed approximately 120 employees who were displaced by the 9/11 terrorist attacks in many buildings throughout NYC while complying with Federal, NY State, City and Local Union directives and laws

Education and Training
Expected in 06/1987 Paralegal | Paralegal Studies Adelphi University, Garden City, GPA:
Expected in 06/1986 Bachelor of Arts | Communication And Culture City University of New York, NY, NY, GPA:

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Resume Overview

School Attended

  • Adelphi University
  • City University of New York

Job Titles Held:

  • Vice President Client Service Relations
  • Senior Vice President Operations, Labor Relations
  • Director of Labor Relations - Human Resources


  • Paralegal
  • Bachelor of Arts

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