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vice president client service manager resume example with 13 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Banking professional with over 12 years of experience in the industry. Abilities to increase sales revenue, effect operational efficiencies and promote excellent customer service. I am resourceful, reliable and committed to a job well done. Able to meet organizational goals, in ad hoc and fast-paced environments, with unwavering competence. Demonstrable professional experience in: Branch Management Increasing Sales and Productivity Customer Service Team-work, Operational Improvement Employee Management Process Control Selected Achievements Increase branch sales by hosting in branch events and attending Bank sponsored business seminars and activities. Improved branch process by holding monthly staff meeting and morning huddles to discuss daily sales strategies. Increased income by training staff to identify cross selling opportunities. Reduce unnecessary purchases, manage service charge refunds, managed employee hours. Participates in Community Reinvestment as well as networking events, industry trade groups, business associations and charitable organizations to enhance the company's image.
Skills
  • Team player
  • Organized
  • Strong team-builder
  • Goal-oriented
  • Cheerful demeanor
  • Analytical
  • Sales professional
Education
Kaplan University , Expected in Current Master of Business Administration : Business Administration - GPA :
York College-CUNY , Expected in 6 2012 Bachelors of Science : Business Administration - GPA : Business Administration
Work History
Sterling National Bank - Vice President Client Service Manager
City, STATE, 09/2001 - 02/2014
  • Partner closely with Branch Manager to manage hiring, performance management and compensation of tellers and associates.
  • Establish accounts for business and consumer clients both new and existing.
  • Support branch deposit growth by coaching tellers and associates to effectively identify referral opportunities and perform sales/referral activities.
  • Develop high performing tellers and associates to build branch growth deposits.
  • Prepared monetary instruments and wires.
  • Maintain audit control of all branch operational functions and processes.
  • Continuously seek and identify opportunities to increase branch operational efficiency.
  • Investigate controllable losses.
  • Resolve escalated client complaints/issues promptly and effectively.
  • Ensure daily overdraft reports are completed in a timely manner.
  • Conduct daily proof processes to ensure adherence to operational requirements.
  • Ensure all audits, security policies and procedures are followed in accordance with Bank policy and Federal regulations.
  • Monitor staff adherence to established Bank policies, procedures are in compliant with Federal regulations.
  • Liaise with various departments within the Bank on behalf of the branch.
  • Establish and manage customer relations, by facilitating customers' banking needs for deposit accounts, loans and cash management services.
  • Collaborate with branch manager in creating and implementing innovative low cost marketing strategies to increase and attain branch sales goals.
  • Maintain consistent customer satisfaction, resulting in repeat and referral business.
  • Promote new Bank-wide marketing campaigns and product launches.
  • Received superior customer service satisfaction scores.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Created strategies to develop and expand existing customer sales.
  • Maintained confidentiality of bank records and client information.
  • Increased new bank relationships within the local community by executing quarterly promotions.
  • Collaborated with the compliance department to eliminate procedural errors and margin breaks.
  • Collaborated with the compliance department to eliminate procedural errors and margin breaks.
Verizon - Assistant Manager Consultant
City, STATE, 06/2000 - 01/2001
  • Worked on special projects; created service tickets in DNMS system, Frame Relay and ATM circuits in 46020.
  • Built links for circuits to be turned up and disconnected circuits no longer needed by customers.
  • Escalated immediate repairs service tickets to second level managers.
  • Closed out service tickets after completion of repairs by field technicians.
  • Maintained an exemplary level for customer service and kept customers abreast of service ticket status.
Accomplishments
Increase branch sales by hosting in branch events and attending Bank sponsored business seminars and activities. 
Improved branch process by holding monthly staff meeting and morning huddles to discuss daily sales strategies. 
Increased income by training staff to identify cross selling opportunities.
Reduce unnecessary purchases, manage service charge refunds, manage employee hours.
Participated in Community Reinvestment as well as networking events, industry trade groups, business associations and charitable organizations to enhance the company's image. 
Skills
ATM, banking, cash management, coaching, client, clients, customer relations, customer satisfaction, customer service, Frame Relay, hiring, Lotus Notes, marketing strategies, marketing, Excel, PowerPoint, Microsoft Word, performance management, policies, processes, repairs, sales

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Resume Overview

School Attended

  • Kaplan University
  • York College-CUNY

Job Titles Held:

  • Vice President Client Service Manager
  • Assistant Manager Consultant

Degrees

  • Master of Business Administration
  • Bachelors of Science

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