Vice President Chief Customer Officer Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Executive Profile

An innovative automotive executive with 28 years of experience with a track record of delivering mission-critical results. Achieved success through the ability to create strategic alliances both within and outside of the organization to effectively support key Nissan and Infiniti initiatives. Developed high performance teams by hiring, recruiting, training and motivating skilled professionals. Retired August, 2015.

Skill Highlights
  • Leadership/communication skills
  • Project management
  • Business operations organization
  • New product delivery
  • Customer-oriented
  • Self-motivated
  • Budgeting expertise
  • Employee relations
Professional Experience
Vice President, Chief Customer Officer, 03/2014 to 07/2015
EngelYork, PA,

Responsible for all customer satisfaction and customer retention activities for Nissan North America. 550 headcount in this organization. Reported to the Chairman of the North American Management Committee and Executive Vice President of Nissan North America.

Vice President, Aftersales, 06/2010 to 03/2014
Nissan North AmericaCity, STATE,

Responsible for all parts and service functions within the United States market for Nissan and Infiniti. Direct headcount was 200. Responsible for growing operating profit from $500 million in 2010 to over $700 million in 2014.

Regional Vice President, 06/2003 to 06/2010
Nissan North AmericaCity, STATE,

Responsible for all sales, parts and service functions for 200 Nissan retailers in 10 states. Managed and directed over 65 Nissan corporate employees to achieve yearly sales and profit targets.

Director, Senior Manager, Manager, 02/1987 to 06/2003
Nissan North AmericaCity, STATE,

Gained valuable management, marketing, and operational experience in 9 positions in Ohio, Virginia, California, Georgia and Texas. Corporate headquarters was located in Gardena, CA.

MBA: Marketing, Expected in 1987
The University of Toledo - Toledo, OH
Bachelor of Science: Business Administration, Expected in 1982
Bowling Green State University - Bowling Green, OH

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • The University of Toledo
  • Bowling Green State University
Job Titles Held:
  • Vice President, Chief Customer Officer
  • Vice President, Aftersales
  • Regional Vice President
  • Director, Senior Manager, Manager
  • MBA
  • Bachelor of Science

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