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vice president business operations resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

As an operations executive with 10+ years of leadership experience, I transformed and led a national business and operational restructure at a leading influencer marketing company. Adopted company-wide, the restructure coincided with a digital transformation implementation to support revenue growth, cost reductions and efficiencies, and talent development. Partnering with senior leadership to shape business strategies, I oversee programs, services, and business operations aimed at driving monetization for brands, creators, agencies, and partners alike.

Skills
  • Strategic Planning and Execution
  • Leadership and People Development
  • Process Improvement
  • Organizational Development & Structuring
  • Change and Growth Management
  • Operational Analysis
  • Business Growth and Marketing Strategies
  • Finance and Accounting Oversight
Experience
10/2016 to Current
VICE PRESIDENT, BUSINESS OPERATIONS Illumis New York, NY,
  • Develop operational infrastructure to scale business from annual revenue of $6.5M in 2016 to $100M+ in 2022 in the areas of business operations, sales operations, project management, data management, and analytics.
  • Established and led development of centralized reporting framework to scale operational throughput from 75 campaigns in 2016 to 500+ in 2022. This transformation enabled self-service across the organization, increased transparency between sales, finance, and operations, and reduced duplicative data entry for X% of key operational functions. This system integration allows leadership to monitor KPIs more effectively, leveraging insights to drive business decisions.
  • Made recommendations to senior leaders on business strategy and initiatives.
  • Oversee resourcing team in charge of allocating 125 team members across 7 departments. Responsible for capacity forecasting, resource allocation & optimizations, and headcount planning to support strategic execution.
  • Developed and analyzed cost vs. revenue metrics to monitor staff performance.
  • Led rollout of new project management platform fully integrated with Salesforce in 3 months and within budget; onboarded 100+ remote team members, increased adoption and usage over previous system by 30%, decreased manual inputs by more than 10%
  • Align with legal, product, sales, and other department heads to properly meet operational business needs
  • Partner with revenue and finance leads to streamline operational workflows and automate key, cross-functional processes in CRM and ERP platforms; most recently built workflow to monitor revenue slippage in real time alerting finance to changes that resulted in 5% decrease in revenue slippage QoQ.
  • Lead exploratory discussions and vetting process with BPOs to assist with outsourcing certain operational workflows; establish strategy and processes to integrate with internal systems ensuring on-time client delivery
  • Leading company-wide digital transformation to support 2X revenue growth in 2023; affects 250+ team members and will result in a matrix reporting structure, 10+ newly formed roles/teams, and training programs for current staff to ensure a smooth transition.
  • Established and led integration with first-ever business intelligence tool to automate reporting resulting in a 100% increase in real-time visibility for external stakeholders and a 50% reduction in manual data entry for internal teams. The product was strategically positioned to existing clients as an incentive for repeat business.
  • Established new processes to support company growth including end-to-end process documentation; led rollout of new workflows across the organization
  • Established and implemented first-ever training and development program for the revenue team; created the curriculum, managed content creation, and led a nationwide rollout to 30+ salespeople. As a result, the program decreased onboarding time for new sellers by 20% leading to an increase in productivity.
03/2015 to 08/2016
HEAD OF MARKETING OPERATIONS Rolltech City, STATE,
  • Rolltech, Tony Hsieh/VTF Capital-funded bowling technology startup, merged with industry partner in 2016
  • Established GTM strategy built around a multi-channel customer acquisition strategy to support new product launch
  • Implemented marketing technology solution; created workflows and processes to manage demand generation, streamline data reporting and metrics tracking, and effectively measure performance of campaign initiatives
  • Measured and optimized ongoing performance of campaign initiatives resulting in a 300% increase in paid user accounts in less than 6 months
  • Oversaw performance, manage and report on campaign resulting in double-digit growth MoM for a new gaming product
  • Facilitated rollout of key strategic partnerships including a product launch with the world's largest bowling entertainment company, Bowlmor AMF (now known as Bowlero), to pilot Rolltech’s new gaming product in 10 bowling centers in major cities across the US
  • Rolltech was acquired by an industry partner in late 2016.
08/2013 to 02/2015
HEAD OF PEOPLE OPERATIONS Shift City, STATE,
  • Tony Hsieh/VTF Capital-funded mobility startup launched first multimodal, electric, shared transportation service in LV
  • Established and led talent acquisition strategy; responsible for recruiting and onboarding team members across engineering, product, and operational teams increasing headcount by 300% within the first 6 months
  • Collaborated cross-functionally with finance and legal teams to align talent development and recruiting strategies with business objectives and aggressive operational launch timelines
  • Established processes to support company growth and culture including new employee training and enrichment programs; managed external-facing business relationships to support community management initiatives, led communication and negotiation for vendors and independent contractors.
  • Devised strategies to orientate, train and direct staff to achieve corporate objectives.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
Education and Training
Expected in 12/2023 to to
In Progress: Finance Certificate
University of California - Los Angeles - ,
GPA:
Expected in 01/2022 to to
Certified Change Practitioner:
Prosci - Los Angeles, CA
GPA:
Expected in to to
B.B.A: Marketing
University of Pittsburgh - Pittsburgh, PA,
GPA:

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Resume Overview

School Attended

  • University of California - Los Angeles
  • Prosci
  • University of Pittsburgh

Job Titles Held:

  • VICE PRESIDENT, BUSINESS OPERATIONS
  • HEAD OF MARKETING OPERATIONS
  • HEAD OF PEOPLE OPERATIONS

Degrees

  • In Progress
  • Certified Change Practitioner
  • B.B.A

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