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Vice President Business Development Resume Example

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VICE PRESIDENT BUSINESS DEVELOPMENT
Summary

Accomplished Marketing professional with demonstrated success in developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager proficient in building teams and motivating personnel to new levels of performance.

Skills
  • Brand-building strategies
  • Internet and E-mail Marketing
  • Marketing Collateral
  • Demand Generation Marketing
  • Partnership Marketing
  • Marketing campaign management
  • Product Launch
  • Intuit QuickBase
  • Customer Relationship Management (CRM)
  • Strategic planning
  • Budgeting
  • Project management
  • Quality assurance
  • Customer service
  • Team building
  • Training
  • Staff supervision
  • Conflict resolution
Experience
Vice President Business Development | 01/2020 to CurrentNite Tours International - Las Vegas, NV
  • Generated new business through research and key introductions to create turn-key services.
  • Attended global meetings, conferences and trade association meetings to represent company and promote products.
  • Implemented brand, marketing and sales strategies to develop and expand existing customer base.
  • Coordinated with cross-functional teams to perform product testing and develop business plans.
  • Researched economic processing factors to determine best process and sales strategies.
  • Prepared proposals, negotiated contracts and connected with resellers and clients to drive consistent sales.
  • Facilitated and managed business plan development based on market and industry research.
  • Built rapport with international business contacts
  • Managed budget forecasting, goal setting and performance reporting for all accounts.
  • Prepared proposals, negotiated contracts and connected with clients to drive consistent sales.
Director of Customer Experience | 04/2019 to 12/2019Agua Caliente Resort, Casino & Spa - Palm Springs, CA
  • Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.
  • Reduced process lags by managing employees and administering training on best practices to ensure optimal Customer Service.
  • Conducted research and development on existing and emerging products to highlight benefits and attract retention.
  • Developed, maintained and deepened strategic partnerships with agencies, vendors and Tourism & Travel leaders.
  • Initiated market research studies, directed operations and reviewed findings to optimize marketing approaches.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Forecasted sales numbers and product profitability to determine ideal strategies.
  • Created award-winning programs, strategies, and sales tools from concept to completion, resulting in greater team efficiency and effectiveness.
  • Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
  • Mentored marketing personnel on best practices and protocol to maximize productivity.
  • Generated new hotel, casino and spa business by developing special projects for existing and prospective customers.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
  • Partnered with sales representatives during customer consultations to build agency and customer relations.
  • Collected and analyzed data to evaluate operational issues and make process improvement recommendations.
  • Assisted with long-range planning by recommending technological application programs.
  • Coordinated and conducted special analytical studies and projects to improve programmatic operations.
  • Compiled and presented reports on findings to senior management teams.
  • Performed quantitative and qualitative evaluations to measure effectiveness of field programs and operations.
  • Tracked project costs and status, reported on risks, and made recommendations on corrective actions.
  • Trained and explained complex processes to each Department in clear and concise manner.
Business Development Senior Vice President | 04/2015 to 12/2018Concierge Pulse Technology & Systems - Las Vegas, NV
  • Liaised with sales, technical services and customer relations personnel to drive on-time, under-budget project completion.
  • Strengthened program outreach by managing marketing communications, public relations and government affairs to maximize branding initiatives.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Secured branded product sales, driving national marketing strategies to maximize outreach.
  • Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
  • Initiated market research studies, directed operations and reviewed findings to optimize marketing approaches.
  • Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
  • Generated new concierge technology business by developing special projects for existing and prospective customers.
  • Balanced company objectives and customer desires when formulating pricing and marketing strategies.
  • Owned marketing campaigns from initial scope through execution and refinement.
  • Worked with product development team members to optimize product specifications.
  • Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and databases for US, Canada and EU markets to maximize outreach.
  • Leveraged industry trends and competitive analyses to improve marketing campaign performance.
  • Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs.
  • Directed strategic support for senior leadership, providing detailed analysis for new business opportunities, while consolidating current business and building relations with hotel customers.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
Entrepreneur | 11/1990 to 12/2018Nite Tours International - Las Vegas, NV
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Established and maintained successful company atmosphere and built cohesive team environment.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Identified operational weaknesses and developed improvement plans to correct problems.
  • Outlined detailed business plan, drafted mission statement and defined corporate vision.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Developed strategies for building income, including distribution model and customer acquisition plans.
  • Developed and updated website and social media profile pages to market Service.
  • Delivered subject matter expertise to internal and external customers needing advice on [Type] and [Type] areas.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Grew business to [Number] customers in [Timeframe] by developing targeted promotional and engagement strategies.
  • Recruited and hired talented personnel for top positions.
  • Created effective [Number] month business plans to focus strategic decisions on exceeding long-term objectives.
  • Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
  • Oversaw [Number] staff by training, mentoring, [Action] and [Action].
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Negotiated with [Type] vendors to gain optimal pricing on [Type] products resulting in [Number]% increase in profit margin.
  • Promoted professional skill development in [Type] and [Type] employees through effective training, management and motivation.
  • Established departmental performance goals, set timeline targets for sales team and trained new employees.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for [Product or service].
  • Identified and solved complex strategy problems to drive organizational goals.
  • Decreased expenses by effectively re-negotiating leasing terms for [Type] and [Type] locations.
  • Implemented effective customer service procedures such as [Type] and [Type] to encourage positive feedback.
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Oversaw daily operations of [Type] business, including [Number] employees across [Number] locations.
  • Supervised and led [Number] department managers while overseeing performance and productivity of [Number] employees.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
  • Built and maintained loyal, long-term customer relationships through effective account management and [Area of expertise].
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Supported community outreach initiatives by partnering with local colleges and boys and girls scout clubs.
  • Participated in activities involved with organizational transformation and implementation and successfully monitored [Number] corporate restructurings.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Evaluated financial statements and [Type] reports to monitor [Type] performance to devise solutions for improvement and cost reduction.
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Leverage expertise to devise and actualize corporate communication plans.
  • Promoted profitability of [Type] business by tracking performance indicators and driving corrective action.
Education and Training
Australian Institute of Technology - - Adelaide, Australia | MBABusiness Administration And Management, 12/2018
  • Minor in Marketing
  • Major in Business Management
Northern Alberta Institute of Technology - - Edmonton, Alberta | Bachelor of ArtsRadio And Television Broadcasting, 05/1984
Ross Business School - University of Michigan - - Ann Arbor, MI | Some College (No Degree)Advanced Negotiation Skills
  • Completed continuing education in Negotiating for Success:
    Essential Strategies and Skills
Accomplishments
  • Business Development - Initiated key partnerships which resulted in $Billion industry and over $100Million in revenue growth.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Design - Responsible for creative design in all areas of growing business
  • KPMG Chamber of Commerce Awarded - Marketing Award of Distinction
  • Price Waterhouse awarded - Business Award of Distinction
  • Canadian Chamber of Commerce - Entrepreneur of the Year
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Resume Overview

Companies Worked For:

  • Nite Tours International
  • Agua Caliente Resort, Casino & Spa
  • Concierge Pulse Technology & Systems

School Attended

  • Australian Institute of Technology
  • Northern Alberta Institute of Technology
  • Ross Business School - University of Michigan

Job Titles Held:

  • Vice President Business Development
  • Director of Customer Experience
  • Business Development Senior Vice President
  • Entrepreneur

Degrees

  • Australian Institute of Technology - Adelaide, Australia | MBA
    Northern Alberta Institute of Technology - Edmonton, Alberta | Bachelor of Arts
    Ross Business School - University of Michigan - Ann Arbor, MI | Some College (No Degree)

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