vice president resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Motivated individual promoting well-rounded skill set including customer service and problem solving with strong leadership. Always ready and willing to pitch in and perform above expectations. Currently pursuing Business Manager position within your company. Very organized and meticulous with organizing customer interaction logs. Have done 1.5million in service Yearly, while getting certified in Skiers Choice tech school, Nautique tech school top of class, and Pleasurecraft Engine tech school. Familiar with several customer service software solutions.
Skills
Process Improvement
Negotiation and Persuasion
Relationship Building, Building Customer Trust and Loyalty
Complex Problem-Solving
Leadership and People Development
Business Growth and Marketing Strategies
Product and Service Knowledge
Effective Customer Upselling
Customer Service
Listening Skills
Performance Goals
Multitasking and Organization
Proposal Writing
Calm and Professional Under Pressure
Budget Oversight
Experience
06/2021 to CurrentVice PresidentHill International, Inc. | Concord, CA,
Determined performance goals and offered tactics for achieving milestones.
Oversaw new market exploration, product development and overseas production possibilities for business expansion objectives.
Developed and managed brand identity in new market launches.
Formed LLC for company now to bring in revenue and markets itself.
Devised utilities needed to streamline and strengthen operations, driving substantial improvement to KPIs.
06/2019 to CurrentService AdvisorMile One Automotive | Elizabeth City, NC,
Explained amount for expected services and provided detailed answers to customer questions.
Recommended additional, useful services to customers, which helped to increase overall sales.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Contributed to business growth by confirming customer satisfaction with service and quality.
Handled telephone inquiries regarding appointments and work in process.
Consulted with clients to outline options and obtain permission to proceed with service.
Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Supervised monetary transactions and changes while coordinating logistics to verify service dates.
Produced repair and installation orders and updated master schedule with assignments.
Managed a yard crew and calendar for up to 12 workers at any given time.
Reviewed Monthly service budgets with other store mangers.
03/2017 to 06/2019ServerRocket Farm Restaurants | Houston, TX,
Greeted customers, answered questions, and recommended specials to increase profits.
Operated POS terminals to input orders, split bills, and calculate totals.
Promoted desserts, appetizers, and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Resolved customer concerns with friendly and knowledgeable service.
Developed strong and lasting resident relationships.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
03/2015 to 10/2016Floor SupervisorChukchansi Gold | Coarsegold, CA,
Addressed employee issues and conflicts to provide input, feedback and coaching.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Delegated tasks appropriate to individual employees to provide development opportunities.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Education and Training
Expected in 06/2016 to to High School Diploma | Vernon Hills High School, Vernon Hills, IL, GPA:
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