Vice President /Application Support Manager Resume Example
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VICE PRESIDENT /APPLICATION SUPPORT MANAGER
Professional Summary
Motivated manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude. Proficient in using decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Professional Experience
Vice President /Application Support Manager, 11/2013 to CurrentCotopaxi - Park City , UT
- Leads global IT support team for critical Front Office trading applications for Asset Management business.
- Responsible for technology support for more than 12 key applications, including platforms for trading, portfolio management, ETFs, index servicing, client chargeback, cash flows, and data publishing with 24hrs global coverage.
- Works closely with business stakeholders and technology teams using AGILE methodology to escalate requests, process improvements and coordinate releases and migrations to production environment.
- Drives Continuous Service Improvement efforts to save 3-year rolling average of 1,950 effort hours and $88k in expense budget.
- Liaises with vendors to improve Northern Trust business partners vended application experience, coordinate user testing for major upgrades and follow through on incident escalations, root cause details and remediation steps.
- Established SLAs and OLAs with respective business and technology personnel.
- Performs metrics review with business and technology stakeholders to improve applications and incident outcomes.
- Tracks key performance indicators for top applications to proactively identify future capacity and development needs.
- Oversees regular disaster recovery testing for in-house and vended applications.
- Enhanced monitoring, continuing service improvements and yearly support goals to streamline and improve support team efforts.
- Creates IT support team roadmap to align with organizational short- and long-term strategic initiatives.
- Allocates team resources to provide seamless 24x5.5 coverage to Northern Trust global offices.
- Mentors and develops team to elevate natural abilities and create high performance culture through coaching, technical skills development and business expertise refinement.
- Conducts performance management reviews, makes recommendations for promotions, determines salary and bonus incentives for direct reports.
- Holds 3rd party vendor accountable for terms of statement of work and deliverables.
Vice President /Application Support Manager, 04/2011 to 11/2013Bank Of America Merrill Lynch - City , STATE
- Managed application support team for credit derivatives trading business, Coordinated 24-hour global technology support coverage for credit derivatives business.
- Delegated support responsibilities for 10+ credit trading applications to team.
- Communicated requests of business unit teams to technology development and systems teams.
- Worked to improve trade capture applications used by traders and trading assistants.
- Produced custom reporting metrics to drive application stability and improvement for key business and development stakeholders.
- Identified key support risks and implemented processes to streamline, reduce and eliminate risks.
- Managed production migration of trade data from legacy Merrill Lynch trading application to Bank of America Merrill Lynch application (60,000+ live trades) with strict attention to profit/loss implications.
Assistant Vice President / Business Technology Consultant, 10/2009 to 04/2011Bank Of America Merrill Lynch - City , STATE
- Performed front-line business-facing support for interest rate and credit derivatives trading applications.
- Brought business and product knowledge to front-line technology support team.
President, 09/2002 to 05/2007Oliva Foods, Inc. - City , STATE
- Oversaw all aspects of business operations for wholesale food distribution company supplying meat products to retail and wholesale companies in Chicago area.
- Operated family-owner wholesale meat distribution business as key decision maker, with yearly revenues of $10MM.
- Adapted product offering to industry needs and consumer trends.
- Modernized and streamlined business processes for invoicing, inventory tracking and profit/loss reporting.
- Responsibility for company performance, growth and product opportunity.
- Order management, inventory management for perishable food products.
- Sales, pricing, and product strategies.
- Vendor management.
- Customer relationship management and customer service planning.
- Employee performance management.
- Warehouse operations management, office leasing and equipment purchasing.
- Delivery management, vehicle purchase/leasing decisions and maintenance.
- Oversaw business-wide changes to modernize procedures.
- Initiated operational improvements to drive efficiency and reduce costs.
- Directed technological improvements, reducing waste and business bottlenecks.
Skills
- Performance Management
- Incident and Problem Management
- Vendor Management
- IT Support Management
- Trading and Portfolio Management Support
- AGILE Methodology
- Purchasing, Inventory, Distribution
- Sales and Pricing
- Strategic Planning
- Stakeholder Engagement
- Operations Management
- Staff Management
- Budgeting
Education
MBA, Analytical Finance and Marketing, 2009
Kellogg School Of Management, Northwestern University - City
Analytical Finance Courses:
- Finance I & II
- Financial Decisions
- International Finance
- Derivative Markets I
- Value Investing
- Investments
- Fixed Income Securities
Bachelor of Arts, American Studies, Computer Applications, 2001
University Of Notre Dame - City
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Resume Overview
School Attended
- Kellogg School Of Management, Northwestern University
- University Of Notre Dame
Job Titles Held:
- Vice President /Application Support Manager
- Assistant Vice President / Business Technology Consultant
- President
Degrees
- MBA , Analytical Finance and Marketing 2009
Bachelor of Arts , American Studies, Computer Applications 2001
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