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Vice President /Application Support Manager Resume Example

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VICE PRESIDENT /APPLICATION SUPPORT MANAGER
Professional Summary

Motivated manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude. Proficient in using decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Professional Experience
Vice President /Application Support Manager, 11/2013 to CurrentCompany Name - City, State
  • Leads global IT support team for critical Front Office trading applications for Asset Management business.
  • Responsible for technology support for more than 12 key applications, including platforms for trading, portfolio management, ETFs, index servicing, client chargeback, cash flows, and data publishing with 24hrs global coverage.
  • Works closely with business stakeholders and technology teams using AGILE methodology to escalate requests, process improvements and coordinate releases and migrations to production environment.
  • Drives Continuous Service Improvement efforts to save 3-year rolling average of 1,950 effort hours and $88k in expense budget.
  • Liaises with vendors to improve Northern Trust business partners vended application experience, coordinate user testing for major upgrades and follow through on incident escalations, root cause details and remediation steps.
  • Established SLAs and OLAs with respective business and technology personnel.
  • Performs metrics review with business and technology stakeholders to improve applications and incident outcomes.
  • Tracks key performance indicators for top applications to proactively identify future capacity and development needs.
  • Oversees regular disaster recovery testing for in-house and vended applications.
  • Enhanced monitoring, continuing service improvements and yearly support goals to streamline and improve support team efforts.
  • Creates IT support team roadmap to align with organizational short- and long-term strategic initiatives.
  • Allocates team resources to provide seamless 24x5.5 coverage to Northern Trust global offices.
  • Mentors and develops team to elevate natural abilities and create high performance culture through coaching, technical skills development and business expertise refinement.
  • Conducts performance management reviews, makes recommendations for promotions, determines salary and bonus incentives for direct reports.
  • Holds 3rd party vendor accountable for terms of statement of work and deliverables.
Vice President /Application Support Manager, 04/2011 to 11/2013Company Name - City, State
  • Managed application support team for credit derivatives trading business, Coordinated 24-hour global technology support coverage for credit derivatives business.
  • Delegated support responsibilities for 10+ credit trading applications to team.
  • Communicated requests of business unit teams to technology development and systems teams.
  • Worked to improve trade capture applications used by traders and trading assistants.
  • Produced custom reporting metrics to drive application stability and improvement for key business and development stakeholders.
  • Identified key support risks and implemented processes to streamline, reduce and eliminate risks.
  • Managed production migration of trade data from legacy Merrill Lynch trading application to Bank of America Merrill Lynch application (60,000+ live trades) with strict attention to profit/loss implications.
Assistant Vice President / Business Technology Consultant, 10/2009 to 04/2011Company Name - City, State
  • Performed front-line business-facing support for interest rate and credit derivatives trading applications.
  • Brought business and product knowledge to front-line technology support team.
President, 09/2002 to 05/2007Company Name - City, State
  • Oversaw all aspects of business operations for wholesale food distribution company supplying meat products to retail and wholesale companies in Chicago area.
  • Operated family-owner wholesale meat distribution business as key decision maker, with yearly revenues of $10MM.
  • Adapted product offering to industry needs and consumer trends.
  • Modernized and streamlined business processes for invoicing, inventory tracking and profit/loss reporting.
  • Responsibility for company performance, growth and product opportunity.
  • Order management, inventory management for perishable food products.
  • Sales, pricing, and product strategies.
  • Vendor management.
  • Customer relationship management and customer service planning.
  • Employee performance management.
  • Warehouse operations management, office leasing and equipment purchasing.
  • Delivery management, vehicle purchase/leasing decisions and maintenance.
  • Oversaw business-wide changes to modernize procedures.
  • Initiated operational improvements to drive efficiency and reduce costs.
  • Directed technological improvements, reducing waste and business bottlenecks.
Skills
  • Performance Management
  • Incident and Problem Management
  • Vendor Management
  • IT Support Management
  • Trading and Portfolio Management Support
  • AGILE Methodology
  • Purchasing, Inventory, Distribution
  • Sales and Pricing
  • Strategic Planning
  • Stakeholder Engagement
  • Operations Management
  • Staff Management
  • Budgeting
Education
MBA, Analytical Finance and Marketing, 2009
Kellogg School Of Management, Northwestern University - City

Analytical Finance Courses:

  • Finance I & II
  • Financial Decisions
  • International Finance
  • Derivative Markets I
  • Value Investing
  • Investments
  • Fixed Income Securities
Bachelor of Arts, American Studies, Computer Applications, 2001
University Of Notre Dame - City
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Resume Overview

School Attended

  • Kellogg School Of Management, Northwestern University
  • University Of Notre Dame

Job Titles Held:

  • Vice President /Application Support Manager
  • Assistant Vice President / Business Technology Consultant
  • President

Degrees

  • MBA , Analytical Finance and Marketing 2009
    Bachelor of Arts , American Studies, Computer Applications 2001

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