Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.

  • Totally bilinqual ,English Spanish
  • Computer Skills
  • Self starterr
  • Fast learning
  • Patient-focused quality service
  • Customer service optimization
  • Service desk team management
  • Service and supply support
  • Customer focused-service
  • Administrative writing
  • Customer service experience
  • Administrative staff supervision
  • High-quality customer service
Work History
Vice President Administrative Assistant, 01/2000 to 03/2005
FedexGarden City, NY,
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Supported [Job title] through personal document management, calendar organization and collateral preparation for meetings.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Offered departmental administrative support.
  • Executed record filing system to improve document organization and management.
Professional Staff Recruiter, 02/1999 to 02/2000
Integration TecnologiesCity, STATE,
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Acted as staff member advocate, encouraging and supporting IT to identify and resolve conflicts.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
Professional Staff Recruiter, 01/1997 to 06/1999
Metro Information ServicesCity, STATE,
  • Worked with staff to resolve problems, improve operations and provide exceptional customer service.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems and protecting company reputation and loyal client base.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
  • Worked with Managers customers to understand requirements and provide exceptional IT service.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Developed team communications and information for stafff meetings.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
: Accounting, Expected in
Caribbean University College - Bayamon, Puerto Rico,
  • Awarded
  • By Metro information services with a YO award meaning your outstanding.
  • 145 credits approved from Caribbean University Colles

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School Attended

  • Caribbean University College

Job Titles Held:

  • Vice President Administrative Assistant
  • Professional Staff Recruiter
  • Professional Staff Recruiter


  • Some College (No Degree)

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