Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
VICE PRESIDENT, 08/2014 to Present
Barclays BankDelaware, OH,
  • Nomura America's IT Operations manager and SME for 30+ IT services.
  • Lead a 15 member team, distributed in London, Tokyo, Mumbai and New York.
  • Two direct reports in New York.
  • Global head of Remote Access technology and secure PGP encrypted file transfers.
  • Accomplished outsourced services and operations acquisition project from CapGemini.
  • Recruited skilled personnel in New York to form an onsite team.
  • Saved 40% of yearly expenses improved 62% operational performance by leading service and operations.
  • Influenced engineering teams for efficient resiliency procedures against current methods.
  • Improved resiliency requirements of 100+ technology services from 60% to 95%.
  • SME for Company's Intranet, Extranet and Public facing business application platforms running on multiple resilient and integrated server farms.
  • Improved global team performance by influencing teamwork, cross trainings, documentations and operational rotations for support distribution.
  • Activated and engaged previously absent vendor relations for technology upgrades and manpower requirements.
  • Met 40%, 50% and 80% in the first, second and third year respectively.
BACHELOR OF ENGINEERING: Electronics, Expected in
Advanced Project Management Leadership and Strategic Execution, Converting Strategy into action: , Expected in
- ,
Sep 23, 2017 To The Hiring Manager, I am a senior technology professional with twenty years of experience in Enterprise Infrastructure management and global technology operations. A hands on technology leader with advanced skills in Application System platforms, middleware engineering and enterprise security. I am strong combination of the following, the Director with a solid attitude to lead: Program Management & Service Delivery (End to end service ownership: SLA, governance, metrics, project execution ) Operations & Administration (18+ years of progressive career track now a global lead) Technology expertise (Diverse skills in IT Infrastructure Networks, Web, Middleware, Systems Eng, Datacenters, Extranet, Intranet, Cryptography, DR solutions) A natural ITSM practitioner and the popular leader with vibrant driving energy. Highly talented in building and maintaining professional relations with clients, peers, senior management beyond geographical boundaries. Highly skilled in end-to-end business technology management. Majority of my twenty years of technology services time were spent with solid contributions to the New York Financial Exchanges, namely: Intercontinental Exchange Inc (NYSE), NOMURA and also at International Finance Corporation (WORLD BANK) at DC. As such, I naturally influence a highly regulated, security focused, fast paced IT operations. In my search for a new challenge where I can leverage this experience as a Senior IT executive and project leader, I was pleased to find Garrison Associates' opening for Sr. Global Infrastructure Manager - Hosting Services and IaaS. Eager to learn more about this exciting opportunity, I have enclosed my resume for your kind review. In me, the Global Investment Bank will gain a diligent, goal-oriented professional with the agility, dedication, and focus required to successfully fill the role of Sr. Global Infrastructure Manager. As such, I would welcome the opportunity to meet in person and discuss this opening in detail. INFORMATION TECHNOLOGY DIRECTOR IT OPERATIONS | TEAM MENTOR| EXECUTIVE COLLABORATOR| SENIOR IT ENGINEER| SECURITY LEADER Senior IT professional, global IT manager with 20 years of experience in large scale IT operations and management. Always effective in fostering collaboration and consultative relationships with senior management across traditional boundaries, highlighting inflection points of technology decisions. Outstanding communication skills talented in executive technology presentations Hands on engineer with advanced skills in Web Technologies, Web J2EE Application infrastructures, Unix & Windows Systems Engineering, Infrastructure security, Virtualization, IaaS, DR solutions. Accountable, Ethical, Metrics driven results, Strategic planning, Global change agent" IT Operations, IT Service management, Project management, Governance, ITIL, ITSM, Resiliency and Disaster Recovery (DR strategies), Failover Strategies, Executive documentations, Technology documentations, Front-Line Leadership, Recruitment, Vendor management, Client Relations, Datacenter operations, IT Roadmaps, Remediation and Compliance, Real-time Cyber Threat Response, Multiplatform security strategies, Data Encryption and security, Virtualization, Cloud IaaS, Budgets and forecasts, SLA Authoring and Resource Allocation, Incident management, Monitoring and alerting, Risk detection, Risk Ownership and escalation TECHNOLOGY LEADERSHIP BENCHMARKS AND CAREER PROGRESSION SYSTEMS ENGINEER (INDIA). WEB SYSTEMS ADMINISTRATOR (WORLD BANK:IFC). MIDDLEWARE ENGINEER (MARRIOTT). APPLICATION SERVER ADMINISTRATOR & SYSTEMS ENGINEER (NYSE:ICE). SYSTEMS TECHNICAL MANAGER (AVON). VICE PRESIDENT GLOBAL TECHNOLOGY OPERATIONS (NOMURA AMERICA SERVICES) TECHNOLOGY SME OPERATIONAL PERFORMANCE: ITSM, KPI and KRI (Tool: Service Now). Global support management and efficient SME distributions. Departmental budgets and forecasts. Outstanding communication and presentation skills. Adept in translating technology into business requirements for senior management and C-level executives. 100% success rate, especially in Nomura and Avon where I have held IT management positions. High expertise in global client relations management. A trusted name for InterContinental Exchange and Nomura's global clients. 16+ Years of (RedHat) RHEL (Security, clustering and virtualization), AIX, Solaris, VMware ESX, 10+ years of Windows Systems Administration experience WEB INFRASTRUCTURE (Architecture and design): J2EE Application Server Architecture and Administration: (IBM WebSphere Application Server (14+ years), Weblogic, JBoss, Apache Tomcat); WEB SERVER ENGINEERING: Apache (20+ years), IHS, IIS: http and https, DDos hardening; HA strategies and designs for Intranet, Extranet and Public facing services with network devices.
NETWORK ADMINISTRATOR & INSTRUCTOR, August 1998 to July 1999 Novell's first certified instructor in India for Internet Business Strategies and Web based tools. Promoted Novell's Netware Sales and Marketing in East India region Advanced Systems & Computer Training - Pune, India TRAINEE WEB DESIGNER & MARKETING EXECUTIVE, August 1996 to July 1998 Website Design and Hosting.
  • Owned & provisioned Web infrastructure and Systems engineering operations for AVON's E-Commerce platform and ongoing global projects. Liaised with global peers and developed engineering strategies and automations. Enforced non-existent run books and documentation driven operations, thereby enhanced operational standards by 30% and 75% in first and second year.
  • Managed 460 IBM WebSphere based revenue sensitive business applications running on 4 or 8 node clusters, running on Windows 2008, 2012R2 and RedHat Linux. Re-engineered (deployment) Jython scripts for frequently observed application failures. Enhanced 70% success rate to 86% in the first year.
  • Re-designed web traffic strategy by using network device based [Netscaler] load balancing in addition to web server software for "sticky session" requirements. Modified application architecture for static contents hosting integrated with J2EE Application servers.
  • Influenced senior management with modern architectural possibilities for migration towards better performing and less expensive technologies. Converted 10 Expensive IBM licenses (WAS ND) into IBM Liberty and Tomcat.
  • Overhauled and re-engineered less resilient infrastructures into highly available services using IBM HTTP Servers, Apache Web Servers and IBM WebSphere. Managed 20+ J2EE Business Applications integrated with IBM MQ systems trading floor applications. Re-engineered application infrastructure to achieve 60% better resiliency during the first 6 months. Used IBM HTTP Server based clustering and also independent F5 based clustering models. Saved approximately $1.5M in five years by avoiding legacy software extended support by IBM and Oracle.
  • Designed and engineered internal and external facing secure file transfers. Gained recognition in implementing OpenSSH based file transmission between windows servers. Automated windows server based secure transfers in 400+ servers in four years.
  • Implemented disaster recovery and resiliency solutions for business critical applications. Mitigated risks to the organization by minimizing downtime. Led an engineering project for scripted and automated application support. Enhanced operational efficiency by 60
AIX, ANALYST, Apache, automation, Billing, Business Strategies, Cisco Router, Cisco, clustering, com, Commodities, COMPAQ, hardware, Computer Training, CONSULTANT, Encryption, clients, client relations, Data Transfer, DC, disaster recovery, documentation, E-Commerce, senior management, Extranet, Finance, Firewall, frame, Futures, HTTP, IBM, INSTRUCTOR, IVR, ISP, inventory, J2EE, Leadership, Linux, Director, Managing, MARKETING, Access, Exchange, office, Windows, 2000, MIDDLEWARE, migration, NETWORK ADMINISTRATOR, network security, Network, Novell, Netware, Operating systems, Oracle, personnel, progress, Project Management, RedHat Linux, requirement, Sales, Servers, scripts, Staffing, Strategy, Strategic, strategic plans, systems administration, SYSTEMS ENGINEER, Systems Engineering, teamwork, Telephone, Tomcat, trading floor, transmission, UNIX, upgrades, Upgrade, vendor relations, Web Hosting, Web Servers, web server, WEB DESIGNER, Website Design, WebLogic, IBM WebSphere, WEBSPHERE, windows server

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