Accomplished and respected retail Information Technology executive with extensive seasoned experience, background, and skills. Collaborator with senior leadership and business teams; key to delivering IT solutions for process standardization, revenue enhancement and expense saving initiatives. Effective execution of company strategies and growth by delivering new initiatives efficiently and resourcefully. Success achieved through results driven, analytical, adaptable approach executed by cross functional focused teams. Demonstrated ability in process design, implementation and enhancement of complex systems and services throughout their lifecycle to increase productivity, improve customer service and profitability. Selected Career Highlights Managed growth of systems, talent management competencies, and technology infrastructure to operate a multibillion, multi-brand, multi-format Fortune 500 company. Developed, aligned and executed Strategic IT Roadmaps leading to implementation of comprehensive solution set across all lines of business for enterprise & departmental systems Engaging people manager with focus on selection, expectation setting, motivation, and development. Completed due diligence and executed IT-related transition and integration plans related to acquisitions that facilitated the growth from 400 to over 1600 retail stores. Active involvement with industry trade associations related to business and IT systems, including development of industry standards.
Vice President01/1996 to CurrentThe Pantry, IncCary, NC
Information Services/Technology Developed systems strategies by directing and guiding enterprise-wide Information Technology assessments leading to the design and execution of a multi-million dollar portfolio of projects comprised of cross functional resources focused on enhancing the company's strategic capabilities, improving operational effectiveness, providing new revenue and margin improvement opportunities, and ensuring continued growth potential.
Directed projects through their full lifecycle, including: Wide Area Network Help Desk Workforce Management HR Self Service & Talent Management Mobile HR Services Accounting Systems; including Store Back Office, Daily Reporting & Accounts Payable Workflow Maintenance Service Optimization Risk Management Merchandising & Operational Analytics SOX Compliance & PCI Certification Point of Sale Systems & Integration Pricing Optimization & Execution Managed, developed and mentored a cohesive technology team which grew from 10 to 125 people, focused on an information strategy supporting key business initiatives.
Holistic project approach through design, selection, development, maintenance, and support of enterprise-wide applications.
Established and developed all aspects of IT services including Help Desk, Network Administration and Infrastructure Technology support and Project Management Office.
Guided the technology conversion for one of the largest successful acquisition strategies in the U.S.
Convenience Store Industry; ensuring 'Day 1' transition of key systems.
Key participant in due diligence and cross functional planning associated with acquisitions.
Transformed functional business teams, with specific emphasis on manual and dated system processes by implementing an integrated software suite which provided the company with industry leading operational capabilities.
Implemented Business Intelligence tools, processes and reports including best practice based cloud system for Financial Analystics and Merchandising/Marketing teams.
Established controls, processes, and new system implementations to meet compliance requirements associated with Sarbanes-Oxley (SOX) & Payment Card Industry (PCI).
Projects required comprehensive planning and coordination with business teams, 3rd party partners, and auditing firms.
Negotiated favorable contracts and purchase agreements with system providers, integrators and support vendors.
Managed annual departmental budget of up to $13M and $30M Capital Expenditure.
Selected as IT member and active and ongoing participant for company's recent strategic plan development and execution with focus on Change Management and sustained pilot test process.
Accounting Systems Liaison01/1995 to 01/1996Shaw's SupermarketsBridgewater, MA
Stabilized Check Cashing and Collection System through implementation of upgrades and replacement of document scanning hardware; improved system uptime availability, provided workgroup with contemporary upgradable platform for expanded functionality (e.g.
Selected as core member of company's first formal process improvement project.
Initial focus on improvement on store openings led to successful implementation of ideas for multi-store acquisition.
Director01/1973 to 01/1995Purity Supreme Supermarkets, NoBillerica, MA
Front End Operations - Increasing responsibilities from store level positions and reporting relationships to Store Operations and Information Technology.
Led Store Systems and Store Operations professionals responsible for POS Systems, Help Desk, Data/Price Integrity, Checkout policies, processes & Labor Scheduling, Cash Office/Store Bookkeeping, and implementation of complex initiatives and systems supporting these functions.
Directed applications development of operational and merchandising systems based on Store Systems data.
Implemented, as early adopters in our marketplace, technology solutions including UPC bar code scanning, electronic coupon marketing, credit/debit payment solutions, and email-like communications.
Led enterprise-wide special projects -work stoppage contingency planning, rebranding of company operating name & logo, selection and deployment of in-store systems platform, and conversion of an acquired chain's store systems.
BASuffolk UniversityBoston, MAHarvard Business School Executive Education - Delivering Information Services
National Association of Convenience Stores (NACS) - NACS Show Technology Task Force Convention Education Content Committee, Chair, NACSTech 2012 Past Technology Council Special Advisor Conexxus (formerly Petroleum and Convenience Alliance for Technology Standards/PCATS) - Board Member & Past Chairperson Merchants Payment Coalition - NACS appointed retailer representative Share The Blessings, Inc. - President and Founding Member Sacred Heart Cathedral, Raleigh NC - Chair, Pastoral Council