Professional and knowledgeable Vice President versed in administrative support and customer service. Offering 27 years' experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Has a vast understanding of Front Office and Back Office details such as typing papers, scheduling, and filing. Also, extremely proficient in typing and also transcribing from written or spoken words into whatever paperwork is needed. Talented VP with experience managing data and controlling recordkeeping. Skilled at researching and resolving discrepancies. Accomplished VP with experience addressing various business office needs through file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise. Analytical and critical thinker with excellent judgment and expertise in MS Office. Efficient typing and transcription skills.
- Customer service
- Writing reports
- Pleasant demeanor
- Database administration
- Data entry
- Answering incoming calls
- Professional phone etiquette
- Customer and client relations
- Accounting familiarity
- Microsoft Word expertise
- Advanced clerical knowledge
- Billing and Invoicing
- Scheduling and calendar management
Liverpool, NY, 02/1994 - Current
- Handled calls, customer questions, and emails
- Managed electronic records database and handled all file requests
- Served as central point of contact for outside vendors for orders and product reviews
- Performed accounts receivable duties, including invoicing and drafted contracts
- Coordinated scheduling and routing for Technicians, changing as necessary to achieve maximum service and time management levels
- Started off as Secretary and now am Vice President
- Increased Revenue with marketing ideas by 50%
Palmyra, PA, 08/2013 - 01/2022
- Proficient in Microsoft Word, Microsoft WordPerfect, and Internet Research and Case Searches
- Handled all Scheduling for Attorney Hearings, Meditations, Trials, and Appointments
- Worked with this Attorney for over 5 years. Including Federal Court Cases, State Court Cases
- Typed and Proofread Any and All Notices of Hearing, Motions, Filed Papers, Client Logs, and Filed them into Appropriate Courts and Local Court Cases
- Performed All Actions Needed to Prepare for Trials and Court Hearings
Walbridge, OH, 09/2007 - 10/2008
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Asked open-ended questions to assess customer needs
- Learned how to repair and clean jewelry properly, check stones, and watch repair, from changing of batteries to changing movements
Waterloo, NY, 09/2006 - 02/2007
- Completed all daily tasks and special assignments with efficient and quality-driven approach
- Trained our team on effective up-selling and cross-selling methods and managed associates in customer service and sales techniques
- Built relationships with customers to increase likelihood of repeat business and responded to customer concerns with friendly and knowledgeable service
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School Attended
- Outreach Christian School
Job Titles Held:
- Vice President
- Administrative Assistant
- Store Associate
- Assistant Store Manager
Degrees
- High School Diploma
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