Vice President Resume Example Kronos Incorporated

VICE PRESIDENT

Professional Summary

Motivated Vice President, Cloud with solid experience managing all levels of large scale projects, including budgeting and administration.

Oversaw global open systems organization to address leadership gap and pressing needs in infrastructure/staffing of organization. Triage management and technical resource concerns as well as critical technology platform issues. Created and implemented plans to address staffing as well as issues in server (virtual and physical) and storage environment, with focus on stabilizing production platform.

Completed staff skill set and alignment analysis to provide actionable recommendations.
Redesigned virtual environment to add capacity and separation of production and test instances.
Implemented plans to refresh and decommission several out-of-capacity or end-of-life storage frames.
Prioritized programs to ensure delivery of efforts based on criticality as well as deadline and budget.
Instituted strategic vendor partnership program to address relationship, support, and cost model opportunities.
Completed global infrastructure utility project for Americas infrastructure to migrate all client servers in dozens of locations. Migrated 400 applications on 1,500 servers, resulting in improved service and significant cost reduction.

Created Cloud Operations from Scratch and took sales from 1 M to 475 M P&L Business.

Built Cloud Operations running business by building teams of 400 team members of Architecture, Delivery and Customer Support

Affiliations

Mass TLC Advisory Board Member, Akamai- Customer Advisory Board Member, PMI - Reviewer PMBOK - 4 (Released edition), Participate in many technology vendor forums.

Skills

Data management
Team leadership
Team liaison
Budgeting and finance
Self-motivated
Strong verbal communication
Project management
Powerful negotiator
Conflict resolution
Process implementation
Extremely organized
Client assessment and analysis
Staff development
Risk management processes and analysis

Work History

Vice President, 01/2010 to Current
Kronos Incorporated – Chelmsford, MA

Managing approximately $475million in revenue for Cloud Services with focus on customers and Kronos profitability.
Strategic executive leader managing Kronos worldwide hosted Cloud Support comprises of (Solutions, Delivery, Support and Project Management) Strategic executive leader, leading Kronos Cloud global team comprises of Architects, Infrastructure, Operations, DBA and ITSM Directors who manage Cloud Application delivery, Cloud Architecture, Infrastructure, service provisioning, project management, Infrastructure maintenance planning, customer satisfaction, escalations, and financial profitability.
Cross organizational partnering to effectively manage customer issues and increase potential business and sales opportunities.
Manage 20000+ Cloud customers (Hosted, SAAS, SMB, and Large) with diverse product portfolios maintaining and increasing overall revenue and customer experience.
Managing & build Global Datacenter foot prints for all multinational customers as per countries law.
Manage and lead global Cloud Operations team for Cloud Services customer base across multiple regions including Asia Pacific, Europe, Latin America, and North America with overall responsibility to organizational key performance indicators, people management, resourcing, scheduling, operational activities, customer satisfaction, and quality of service.
Build business strategy, assist with the integration, and define processes and procedures to handle routing, outage awareness, initial resolution, data collection, technical assistance, and customer escalation activities for Oracle, PeopleSoft, Siebel, Hyperion, Agile and other acquired products.
Actively incorporate innovation and automation into processes to streamline tasks and allow for adjustments to resourcing for overall management of work.
Efficiencies included 90% of operation managed off shore with a 25% personnel reduction and an increase in work responsibilities with the addition of DBA quick resolution services Heightened focus and process changes accomplished 100% of severity 1 critical work triaged in less than 10 minutes to operational teams Lead PMO to effectively manage the overall projects for the organization Financial and budgetary handling for organization -- including expenses, headcount, travel and other approvals Assist Global Customer Support business operations organization to develop costing model of products and services Consultative involvement in mergers and acquisition discussions and decision making Develop and deliver organizational communications, presentations, and information within and across multiple lines of businesses Facilitate executive and customer advisory board meetings Point of contact for all Cloud Business Continuity Processes (BCP) for the Cloud Services organization Managing Global teams follow the sun model support from US, Europe, ASIA Pacific (US, UK, India) Managing Cloud Security Compliance controls monitoring group for all Kronos worldwide locations.
Leading Hybrid Cloud Transformation initiative for Next Gen offerings and transformation to a service oriented business.
Other Positions Held: IT Head ASIA Pacific, Cloud Operations Director, Cloud Infrastructure Director.

Head - ITES, 10/2005 to 01/2010
ORANGE BUSINESS SERVICES FRANCE TELECOM

Worked at strategic level with Senior Leadership team(s) for Customer Hosted services in Information Technology to provide high level business solutions and build environment to have vision of future goals Managed Orange Business group Datacenter Technology planning, budgeting and effective deployments to maximize Return on Investment and minimize total cost of ownership Implemented Process Management, Project Monitoring, Project Scheduling, Analysis, Customer Requirements, Project Scoping and Estimation, Quality Assurance & Compliance, SDLC Planning and Co-ordination.
Worked on Designing, implementing and migrating many financial institutes (Treasury, Trading, ERP's) into new domain and Ecosystem.
Managing Asia Pacific and Europe IT Customer labs and datacenters to provide world class customer hosted services.
Responsible for Customer Infrastructure Builds outs, Application support and implementations.
Build and Setup entire ASIA pacific team of 300 + employees to reduce costs and provide follow the sum model support.
Build and Implemented 3 New Datacenters for Asia Pacific and Europe locations which involved migrations of large customer datacenters.
Headed Infrastructure in Due diligence group of acquiring major billion dollars acquisitions for France Telecom like Equant, Orange, Global Tele time limited to enhance customer hosted experiences.
Globally Managed Customer Hosted Operations to provide 99.98 % SLA based Infrastructure operations.
Managed Infrastructure Project Management teams to successfully complete one of the major large projects for Cloud ECO Green Datacenter Consolidations and Automations to enhance customer experience by reducing TIME to Market deliverables.
Implemented ITSM group to introduce effective Service Management layers to bring support effectiveness (Incident Manager, Change, Problem, Implementation, Availability, Capacity Planning's) Other Positions Held: Program Management, Head Implementation, Head Professional Service.

Senior Database Architect, 07/1998 to 05/2004
MICROSOFT CORPORATION

Worked as a Senior Database Architect providing enterprise customer's solution consultancy for Microsoft Technology services related to RDBS, Cloud Hosted solutions.
Provided Database Architecture services for enterprise Systems Architecture, Database Design, Architecture, Performance Tuning, Development, and Enterprise Reporting in Financial, Healthcare, Bio-Tech, HR, Education, Consulting, Telecommunications, Manufacturing, and Utilities industries.
Worked on many projects with Large customers in designing Enterprise database solutions like GE, Convergys, Walmart, Sanmina SCI etc.
Worked in development of SQL Server 2000 first release code and participated in first release live.
Managed Production databases of first Cloud hosted modules for Microsoft (today knows as Azure).

Skills

Account management, acquisitions, streamline, business operations, business solutions, business strategy, costing, data analysis, DBA, Database Architecture, Database Architect, Database Design, Due diligence, financial management, Hyperion, ITIL, mergers, SQL Server 2000, Oracle, PeopleSoft, Process Management, sales, Scheduling, Systems Architecture, Telecom, Telecommunications

Education

B . Tech: Computer Science, 1999
REC -
Pursuing EPGM, MBA from MIT Sloan (Dec-17) MBA-IT from UCLA, US, Computer Science

IGNIIT Computer Diploma, Programme Management and Project Management (PMP, PGMP) from PMI, OCP (8i, 9i, 10G) Oracle , ITIL V2, V3.0 and Foundation Manager certified, ISO - 27K certified.:

MBA: IT, 2009
University of California, Los Angeles - Los Angeles, CA

MBA: Finance, 2017
MIT Sloan School of Management - Cambridge, MA

Resume Overview

Companies Worked For:

Kronos Incorporated
ORANGE BUSINESS SERVICES FRANCE TELECOM
MICROSOFT CORPORATION

School Attended

REC
University of California, Los Angeles
MIT Sloan School of Management

Job Titles Held:

Vice President
Head - ITES
Senior Database Architect

Degrees

B . Tech : Computer Science , 1999
IGNIIT Computer Diploma, Programme Management and Project Management (PMP, PGMP) from PMI, OCP (8i, 9i, 10G) Oracle , ITIL V2, V3.0 and Foundation Manager certified, ISO - 27K certified. :
MBA : IT , 2009
MBA : Finance , 2017

Vice President Resume Example

Resume Score: 90%

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