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Executive Profile
SENIOR INFORMATION TECHNOLOGY LEADER Visionary and business-oriented IT Leader with demonstrated experience in planning, developing, and implementing innovative global information technology solutions to achieve business objectives. Developed strategic plans for implementation and operation of technical services, product support, service quality, and training. Adept at crisis management, trouble-shooting, problem solving, and negotiating. Demonstrated ability to drive a continuous improvement process based on the Capability Maturity Model Integrated (CMMi) and Software Development Life Cycle (SDLC) methodologies. Experienced in joint application development, benchmarking, capacity planning, project and resource management, and cross-functional team training. Proven leadership for the organizational information security office, IT risk management and Business Continuity Planning / Disaster Recovery (BCP/DR). SENIOR INFORMATION TECHNOLOGY LEADER Visionary and business-oriented IT Leader with demonstrated experience in planning, developing, and implementing innovative global information technology solutions to achieve business objectives. Developed strategic plans for implementation and operation of technical services, product support, service quality, and training. Adept at crisis management, trouble-shooting, problem solving, and negotiating. Demonstrated ability to drive a continuous improvement process based on the Capability Maturity Model Integrated (CMMi) and Software Development Life Cycle (SDLC) methodologies. Experienced in joint application development, benchmarking, capacity planning, project and resource management, and cross-functional team training. Proven leadership for the organizational information security office, IT risk management and Business Continuity Planning / Disaster Recovery (BCP/DR). Career marked by global IT leadership roles in the Financial Services / Life Reinsurance industry Recognized IT leadership and achievement of business objectives during the successful acquisition / integration of two U.S. based Life Reinsurance companies Proven expertise managing complex / transformational initiatives ranging from $2.5M to $30M leveraging PMI, Agile and world-class best practices Consistently improved quality, delivery times and service levels while reducing total cost of IT services Core Competencies: Global Leadership * Strategic and Business Planning * Execution & Delivery Mergers & Acquisitions * Global Vendor Management * Large Scale Deployments Budget & Cost Management * IT Services / Delivery * Enterprise Architectures Structured Methodologies * Process Improvements & Best Practices * Project Management Training / Mentoring * Change & Risk Management * Team Building Software Quality / Metrics * Business Recovery Planning * Security / Compliance
Skill Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Core Accomplishments
PREVIOUSLY TRANSAMERICA REINSURANCE) Global provider of life reinsurance products, services and innovative solutions Operated in a Divisional CIO role managing 50 personnel and provided IT services for the Americas life business operations including data center services, vendor management, technical support, application development, financial monitoring, security, risk & compliance and disaster recovery planning with an annual budget of $20M.
Ensured alignment / fulfillment of IT strategy and objectives with business strategy and the drivers of success.
Notable Accomplishments: Co-Led the successful implementation of a simultaneous co-location data center build out, building move and complete replacement of the end user computing environment achieving key integration objectives and avoidance of monetary penalties ($500K/per month) Co-Led the successful integration of the SCOR Global Life Americas (SGLA) platforms with the SCOR global platforms resulting in integrated operations / financial processes & controls VICE PRESIDENT, INFORMATION TECHNOLOGY 2003 to 2011 TRANSAMERICA REINSURANCE (DIVISION OF AEGON USA), CHARLOTTE, NC Global provider of life reinsurance products, services and innovative solutions Operated in a Divisional CIO role and provided IT services for the domestic and international business operations including data center services, vendor management, technical support, application development, financial monitoring, security, risk & compliance and disaster recovery planning with an annual budget of $15M.
Ensured alignment / fulfillment of IT strategy and objectives with business strategy and the drivers of success.
Managed 75 personnel (senior managers, technical project managers, information security officer, application development / quality assurance staff, technical staff and consultants) accountable for delivering divisional IT services / commitments.
Established platform team structure within IT to deepen business knowledge and strengthen the working relationship with our business partners resulting in improved IT delivery and customer satisfaction.
Contributing member of the AEGON Information Technology Advisory Council (CIO Council), which provided strategic IT leadership for AEGON USA.
Notable Accomplishments Achieved a 30% reduction in IT Total Cost of Ownership (TCO) through platform rationalization and data center virtualization while improving service delivery, quality and customer satisfaction Refined and improved IT processes and procedures resulting in a combined software delivery and quality goal of 95% as measured by on time delivery, reduction in software defects and improved customer satisfaction Created a culture of continuous process improvement resulting in streamlined IT processes and procedures with a robust foundation of SDLC, General Computing (GCC) and Sarbanes Oxley controls Led, mentored and fostered a challenging / rewarding work environment which resulted in improved staff performance and job satisfaction Performed a leadership role developing IT integration strategy and tactics for SCOR acquisition of Transamerica Reinsurance to ensure a successful Day 1 close with no unplanned interruption in IT services J.
CRAIG JOCHER Page 3 of 3 MANAGER, APPLICATION DEVELOPMENT 1999 to 2003 TRANSAMERICA REINSURANCE (DIVISION OF AEGON USA), CHARLOTTE, NC Global provider of life reinsurance products, services and innovative solutions Led the application development team consisting of 20+ staff members (fulltime & consultants) that architected, built and supported a portfolio of 25 applications with an annual budget of $2.1M.
Charged with establishing an Enterprise wide IT framework of policies, guidelines and best practices as a member of the AEGON Strategic Architecture Committee (SAC).
Partnered with the information security office to produce a comprehensive business recovery plan along with an organizational security model.
Guided the design, development and implementation of a re-usable JAVA based architecture resulting in development productivity gains of 40% and improved software quality / customer satisfaction Established a process to benchmark and measure monthly goals and deliverables achieving a 90% on time delivery rate Achieved CMMi Level-2 process improvements resulting in improved software delivery and quality AVP, INFORMATION TECHNOLOGY 1996 to 1999.
Professional Experience
2013 to CurrentVICE PRESIDENT Asu Foundation | Scottsdale, AZ,
Global provider of life reinsurance products, services and innovative solutions Reported to the Deputy CIO (Paris) and the SGL CEO (Zurich), selected to lead a multi-location, multi-cultural global IT team comprised of 30 staff members that architected, built and supported the SCOR Global Life (SGL) business platforms and services spanning business operations in Europe, Asia and the Americas with an annual budget of $40M.
Architected the SGL IT target architecture vision / roadmap to fulfill the business strategy and objectives.
Improved IT service delivery & quality through the formalization of metrics and reporting that provided transparency to the business and a foundation for continuous improvement.
Member of the SCOR Global Life Americas (SGLA) executive team responsible for oversight of all divisional IT functions including data center services, vendor management, technical support, application development, financial monitoring, security, risk & compliance and disaster recovery planning.
Notable Accomplishments: Successfully advocated the adoption of Cloud Computing Services (Amazon Cloud - AWS) to achieve a Service Organization Control (SOC) 2 Type 2 security attestation for a strategic business / IT service offering Achieved the Day 1 business objectives of uninterrupted IT services for the Generali USA acquisition resulting from diligent planning / execution of the IT integration strategy and tactics Remediated inherited "in-trouble" global projects ($6M budget) by working with internal / external stakeholders to identify root cause issues and the implementation of robust project governance, oversight, controls and reporting.
2011 to 2013VICE PRESIDENT, INFORMATION TECHNOLOGY Apex Systems | Grimes, IA,
Managing General Underwriter (MGU) providing life reinsurance products and services Managed staff of 12 responsible for all company IT functions including infrastructure, vendor management, technical support, application development, financial monitoring, security, risk & compliance and disaster recovery planning with an annual budget of $500K.
Implemented a Microsoft Technology component based reusable architecture and iterative development process that increased development team productivity and software quality Designed, developed, and implemented a group life and health reinsurance administration system, which sold for $1.7 million to a major Life Reinsurance company.
1987 to 1996TECHNICAL CONSULTANT Pariveda Solutions | Atlanta, GA,
Provider of life insurance, retirement, investment products and services Architected, developed and supported custom applications for the individual life, pension and asset management business lines at Prudential Insurance Company.
Pioneered and mentored development teams on Client-Server architecture based on Microsoft Technologies Selected to participate in the talent leadership program and performed a one year rotation leading the fee management & asset allocation operations team.
Education
Expected in BSBA | Finance University of North Carolina , Charlotte , GPA: 4.0 Finance 4.0 Senior status)
Executive Coaching and Leadership Skills, Transamerica Reinsurance
Skills
application development, asset management, budget, business operations, business strategy, Client-Server, continuous improvement, delivery, disaster recovery planning, Executive Coaching, financial, Insurance, leadership, Leadership Skills, Managing, Microsoft Technologies, quality, reporting, strategy, strategic, technical support, Type 2, vendor management, vision,
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