Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview

Built dynamic Quality Assurance teams by using a SCRUM approach to create and implement risk-based test methodologies. Performance driven technology leader experienced in implementing on/off shore strategies that help test teams become more flexible and adapt to fast-changing requirements. Provided a variety of release, vendor engagement, internally developed and project-related test services to Fortune 500 financial services, insurance and healthcare companies. Proactive advocate for quality service delivery with diverse background providing a holistic approach to strategic planning. Dedicated to collaboration and building consensus around new ideas to drive growth and change.


QA Methodology, Capacity and Scalability Planning, Disaster Recovery Planning, Agile, Scrum, Release Management, Process Re-engineering, Vendor Management, Profit/Loss Management, Professional Development, QTalent Management, Marketing Strategy, Product Management, Finance, Supply Chain, Business Development, Customer Service, Contract Negotiations, Budgeting/Forecasting, Employee Development, Customer Engagement, Project Management, Demand Planning, Business Analytics

    Technical Skills
    Work Experience
    07/2013 to 2015
    Vice-President Morgan Stanley Wilkes Barre, PA,
    • Accurately compiled operating/revenue budget, financial analysis and forecasting data reports for $8M revenue generating company.
    • Implemented Gross Margin Improvement plan resulting in +7% in first twelve months.
    • Developed Inventory Optimization Model that resulted in +10% turnover ratios of top 50 selling SKU's, and eliminated non-vendor related stock outs.
    • Decreased aged and obsolete inventory by 75% in first twelve months through employee and specialty customer liquidation sales.
    • Increased professional services sales by 50% over a 12 month period by adding manufacturer sponsored Brand Managers, and increasing color application and smoothing demonstrations.
    • Increased total new client acquisitions by 120% over a 12 month period by implementing an aggressive sales compensation structure.
    • Acquired and launched niche luxury professional service (hair color and treatments) brands which surpassed growth brand category sales goals by 25%.
    • Streamlined internal/external communication to improve customer experience by consolidating Customer Service, Sales Support and Inside Sales teams into new Support Services Group resulting in a 10% reduction in the operating budget.
    • Created critical Key Performance Indicators to track and improve on time delivery, customer issues and stock outs.
    • Developed highly effective sales training strategies of a 15 person team.
    • Streamlined "Promotional Book" resulting in a fashion editorial magazine that inspired new looks by our clients, introduced new customers, highlighted employees of the month, advertised professional education training, and featured upcoming promotions.
    • Initiated monthly promotional calendar in professional store to focus on highly profitable hair color, smoothing products, gift with purchase promotions and new product of the month features.
    • Implemented monthly recognition program, "Superstars of the Month", that featured employees exceeding quantitative and qualitative goals.

    Troubleshooted and resolved middleware issues escalated from support services and other departments with a 100% success rate.

    08/2012 to 08/2013
    Quality Assurance Project Manager Aetna Inc. Bear, DE,
    • Recruited by QualiTest CEO to develop and led Test Engineers on/off site for software development and system enhancement engagements in South Florida.
    • Presented and secured multi-million dollar software testing project at AvMed Health Created software testing best practices and provided onshore/offshore resources to test Enrollment, Claims Adjudication and Billing system upgrades (AMYSIS).
    • Led 75+ on shore/off shore business users, Functional/Automated Test Engineers, Test Leads, and cross-vendor test staff in India that maintained an 90% test execution standard per test cycle.
    • Responsible for the strategic direction, implementation and management of System Quality for a Siebel CRM implementation for Individual, Small Group, Large Group and Medicare clients resulting in +66% in additional resources and billable hours.
    • Created and delivered System Test Plans defining the strategy, test cycles, test requirements, and risks that included functional, data validation, regression, performance, GUI and "Grey" box tests to ensure applications exceeds quality level targets.
    • Recommended a web-based collaborative testing management solution for complex systems that utilized a single, centralized repository for managing project life cycles resulting in additional usage by other technology project teams.
    • Deployed Quality Management Tool and trained AvMed staff.
    • Implemented, managed and promoted an agile testing environment supporting a move towards continuous integration and deployment.
    • Generated and distributed daily reports that illustrated test status and the risk profile associated with each release.
    • Developed approach to performance and load testing, to ensure that software platforms perform within target SLAs.
    • Performed ongoing review of the Quality Assurance function to verify compliance with defined processes.
    • Promoted the Quality Assurance program and its associated emphasis on system quality as a core value in the AvMed culture.
    • Created capacity planning models for identifying Quality Assurance resource constraints and their impact to customer software releases.
    06/2011 to 08/2012
    Sr. Quality Assurance Analyst II Herman Miller, Inc. Dallas, TX,
    • Specialized in test strategies for HIPAA compliance, business edit validation, PHI/PI requirements and end to end claims/encounters with the Center for Medicaid and Medicare Services (CMS).
    • Daily communication with project stakeholders, during test planning, design, execution and UA phases.
    04/2004 to 01/2011
    Regional Sales Director Jpmorgan Chase & Co. Chandler, AZ, Canada
    • Led new distributor strategy designed to position ALTERNA as a value-added partner as opposed to a traditional beauty vendor by delivering detailed plans that included: Vendor Profiles, Market size, Client Demographics, and Gap Analysis.
    • Managed a portfolio of 10 distributors totaling $3mm in purchases.
    • Created business plans by distributor that included strategies and tactics for new doors, existing customer incentive programs, accrual budget, in salon and regional education, trade shows, retail events and performance goals by DSC resulting in +20% in sales for 5 consecutive years.
    • Consistently met and exceeded department expectations for new product introductions and promotions by 25%.
    • Created and distributed corporate performance reports including: Territory Sales Plan, MTD/YTD Sales Forecast, Distributor Inventory Turnover, and Budget Analysis Reports.
    • Provided sales coaching and evaluation of sales team through weekly "Power Hour" sessions.
    • Developed strong, sustainable relationships with distributor principals, top salon owners, and national retail chain executives through monthly sales meetings, distributor events, trade associations, corporate sponsored meetings, marketing campaigns and daily communication.
    • Conducted monthly sales training, coaching and mentored over 200 distributor sales consultants and store personnel.
    • Planned, budgeted and coordinated all creative, marketing and sales strategies for all regional trade show events.
    • Analyzed industry market trends, competition, products, and pricing that had potential impact to sales efforts and communicated to sales team and other departments as necessary.
    • Hired, coached, trained and led Northeast sales and education support team consisting of seven Sales & Education Managers, exceeding new and existing business sales goal by 30%.
    04/2003 to 04/2004
    Quality Assurance Test Consultant Wamworks, Inc City, STATE,
    • Contracted via The Millennium Group to create test strategies for Equity and Option.
    • executions at CyberTrader (Charles Schwab).
    01/1998 to 03/2003
    Quality Assurance Test Manager Vasquez Consulting Services, Inc City, STATE,
    • Contracted via the Matlen Silver Group to deliver and manage test strategies at Merrill Lynch for Y2K and e-commerce initiatives in support of the Direct Markets Debt and Equities business for corporate and institutional clients.
    • Managed team of 10 Test Engineers.
    • Outlined scope and strategy in the System Test Plan that illustrated test scenarios for the following products: Commercial Paper, US Corporate Bonds, Japanese Government Bonds, US Treasuries, and US Cash Equities.
    01/1994 to 01/1998
    Quality Assurance Test Lead Consultant Test Force Corporation City, STATE,
    • Contracted via Test Force Corporation to provide test execution strategies on Workers Compensation and Y2K remediation projects at American International Group (AIG).
    • Led 5 Quality Assurance Test Analysts supporting corporate reinsurance underwriting for the Domestic Brokerage Group, American Home Insurance, AIGRM, China America, as well as other AIG companies.
    Education and Training
    Expected in
    Bachelor of Science: Marketing
    Boston College, Carroll School of Management - Chestnut, MA
    US citizen fluent in English and Spanish.

    accrual, acquisitions, Agile, approach, Billing system, Bonds, Book, Budget Analysis, Budgeting, budget, Business Development, business plans, capacity planning, ClearCase, CMS, coaching, Cognos, color, Contract Negotiations, CRM, Crystal Reports, Client, clients, Customer Service, data validation, delivery, direction, doors, DSC, e-commerce, EAI, editorial, edit, EDI, fluent in English, Equities, Equity, ETL, fashion, features, Finance, financial analysis and forecasting, focus, Forecasting, Functional, Government, GUI, HP, IBM, Inside Sales, Insurance, Inventory, Japanese, Leadership Development, managing, Marketing Strategy, market trends, marketing, Market, marketing and sales, meetings, Millennium, Optimization, Oracle, personnel, pricing, Process Reengineering, processes, Product Management, Profit, Project Management, Quality, Quality Management, QA, Quality Assurance, retail, selling, Sales, Sales Plan, Sales Support, sales training, Scrum, Siebel, software

    development, software testing, Spanish, SQL Server, strategy, Strategic, Supply Chain, Sybase, TIBCO, trade shows, Employee Development, underwriting, upgrades, validation, Vendor Management, Y2K

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    School Attended

    • Boston College, Carroll School of Management

    Job Titles Held:

    • Vice-President
    • Quality Assurance Project Manager
    • Sr. Quality Assurance Analyst II
    • Regional Sales Director
    • Quality Assurance Test Consultant
    • Quality Assurance Test Manager
    • Quality Assurance Test Lead Consultant


    • Bachelor of Science

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