Vice President of Information Technology driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers.
Skill Highlights
Strategic & Business Planning
Budget & Cost Management
IT Strategy & Execution
ecommerce Strategy & Delivery
Mergers & Acquisitions
Training / Mentoring
Voice and Data Telecommunications
Vendor Management
Risk Management
Product lifecycle
Disaster Recovery Planning
Infrastructure Planning
Education
Carson-Newman CollegeJefferson City, TNExpected in ā āBachelors of Science:Computer Information Systems and Business Management - GPA:Computer Information Systems and Business Management
Core Accomplishments
Professional Experience
Atara Biotherapeutics - Vice President Remote, OR, 01/2005 - Present
Work daily to build an environment that builds Four Seasons and the professionals that work within my area of responsibility.
Support three call centers utilizing MPLS telecom technologies that allow us to support them as if they were one.
Utilization of a Mitel phone system that allows us to record 2500+ calls daily to be reviewed by Quality Assurance to identify missed opportunities to sell, and bottle necks within the CRM package.
Modernization of a warehouse environment that contains 8000+ sku and packages 2200+ boxes within an 8 hour window while accomplishing an error rate of less than .05% and reducing hours by 12%.
Developed a system of checks and balances that allowed us to reduce the number of Customer Service Clerks from 8 to 4.
The 4 clerks took positions within our sales force.
Developed an Infrastructure that is allowing us to support 60 telemarketers, VoIP, and our E-commerce site.
500+ devices, 140 users supported by 4 persons (help desk of 2 and 1 Network Administrator and 1 programmer) Developed an E-commerce system that accounts for 46% of sales for all items we allow to be sold online.
iSeries 9408-m25 running V7R1 is the platform for our Data Center.
Kestersons Food Company/US Foods - Manager of Information Systems/ Programmer City, STATE, 01/1989 - 01/2005
Managed the daily functions of operators, programmers and network personnel.
I was also responsible for the development of CRM, WSM and a mobile point of sale packages that played key roles in growing Kesterson's into one of the Top 50 Foodservice companies in the nation.
We were later acquired by US Foods in 2000.
Developed a pc based inventory management/order entry system for our sales force and our customers, this package helped Kesterson to develop a very strong relationship with our customers.
Developed a warehouse management system that allowed us to reduce the number of touches by 38%, this lead to reduced damages, reduced warehouse hours and reduced inventory levels while achieving a higher level of service to our customers.
Developed a commission package that allowed us to add or remove variables to help influence the behavior we needed to reach stated goals.
Developed a pick to pallet system that allowed for better utilization of our van fleet, reduce damage and reduce delivery time.
Baptist Sunday School Board - Programmer/Systems Analysis City, STATE, 01/1986 - 01/1989
I was one of six team members responsible for developing the Church Information Systems (CIS) package that was used within Churches.
I was responsible for developing the Media Library, Giving, and Attendance packages.
The CIS package was written in C and ran on the 8086 technology.
The team was responsible for testing new hardware and software configurations that would allow users to access the systems concurrently from multiple locations.
Developed three applications to be used within the CIS package.
Media library application was used to catalog all the media types housed at the church, included a module to check items in and out to members.
Giving application was used to record and report the giving within the membership.
Member/Attendance application was used to log the membership of the church and their attendance to various church related function.
Configured hardware components to match the needs of the customers and the applications to be installed.
Developed a help desk system that was used to track failure points within the different applications and hardware configurations.
Skills
Acquisitions, Budget, Strategic & Business Planning, C, catalog, hardware, CRM, Customer Service, Delivery, Disaster Recovery Planning, E-commerce, ecommerce, help desk, Information Systems, inventory management, inventory levels, IT Strategy, Mentoring, Mergers, access, window, 2000, Network Administrator, network, order entry, personnel, phone system, pick, programmer, Quality Assurance, Risk Management, sales, Strategy, telecom, Telecommunications, Vendor Management, Voice and Data, VoIP, written
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
