vice president project manager client services resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Andrew is an enthusiastic leader, often acting as the direct point of contact for everyone in the company. Andrew has led multiple departments at Interact including Project Management, Account Services, and Research. Andrew's superpower is the ability to problem-solve. He lends his experience and communications skills to ensure that all projects run smoothly; on time, and on budget.

  • Lean manufacturing and design
  • Business process re-engineering
  • Advanced problem solving
  • Project planning and development
  • Advanced understanding of Project Management Software and SPSS
  • Public Relations
  • Detail Oriented
  • Social Media Expertise
  • Communications Development
Work History
03/2015 to Current Vice President -Project Manager/Client Services Olsson Associates | Grand Junction, CO,
  • Worked with hundreds of Community Colleges across the United States on Marketing, Research, Enrollment, Advertising.
  • 1-1 time spent with Marketing Directors at Community Colleges all around the U.S.
  • Planning and developing marketing campaigns, research projects, etc.
  • Worked on over 60 Community College Brand creations.
  • Worked, planned, coordinated, and implemented all aspects of client contracts, projects, etc.
  • Work with both internal staff and external (clients) to ensure that projects are on time, on budget, and executed well.
  • 12+ years of implementing, training, and tracking Project Management throughout entire company.
  • Managed over $500,000 in Adjusted Gross Income while handling other responsibilities and as an active member of The Level 10 Executive Leadership Group for the last 10 years.
  • Identify, propose new and ongoing work/contracts for clients.
  • 12+ years presenting to Community College Leadership Committees including President’s Cabinets, Community College Executive Boards, Community Boards, Alumni Groups, Student-Body, Faculty and Staff.
  • Prepare presentations/sales pitches, and lead pitches, in person and via Web.
  • Work with the entire company and clients to answer questions, follow-up on workflow and assist with projects.
  • Supervising the overall client strategy and timing of marketing campaigns (digital media, traditional media, OTT, street-level, in-person events, etc.
  • Business development, marketing, and sales strategies for Community Colleges across the United States.
  • Mentored, onboarded, and trained new hires in the Account Services Team for 3 Years.
  • Led the Account Services Team (12 members).
  • Regular Team Meetings.
  • Weekly Huddle Meetings.
  • 1-1 Meetings (bi-weekly).
  • Member of the Executive Leadership Team at Interact Communications.
03/2008 to 03/2015 Senior Project Manager Interact Communications | City, STATE,
  • Responsible for the management of hundreds of projects.
  • Primary clients include community, technical, and junior colleges and community college districts by county and state.
  • Helped client and colleges identify and develop creative messaging, strategy and marketing plans that align with their mission and vision, with a focus on brand, digital, and online marketing.
  • Direct and collaborate with all staff members, including sales, administration, graphic design, and department heads to manage time, cost, and scope of projects.
  • Schedule kick-off meetings, prepare work breakdown systems (timelines), allocate resources, and track progress.
  • Lead and coordinate all Web Projects from client kick-offs to site launch.
  • Ensure clients’ expectations are met and coordinate requests with staff workflow and resources.
  • Network and develop professional relationships with key correspondents.
  • Author of Facebook Guidelines used by colleges/clients, providing direction to social media efforts and networking strategies.
  • Author and presenter of The Facebook Presentation: Journey to the Center of the Interactive Earth – Exploring, Experimenting & Exercising Common Sense.
  • Reviewed and assessed historical social networking efforts of colleges/clients and delivered effective improvement plans, focused on practical and results-driven solutions.
  • Member of the CORE Executive Team.
  • Represent the Operations Department at the senior management level.
  • Deliver summaries and reports, proactively identifying potential barriers.
  • In collaboration with other senior leaders, responsible for budgeting, employee relations, and overall operations.
  • Submitted to present at the 2016 NCMPR National Conference (National Council for Marketing and Public Relations): Find them…Remind them…and SIGN them.
10/2007 to 03/2008 Coordinating Research Assistant Interact Communications | City, STATE,
  • Administered statistical analysis software to analyze market survey data and write synopsis reports for clients; conducted qualitative and quantitative data analysis.
  • Scripted and conducted telephone and web-based Likert scale, assessment, and feasibility surveys.
  • Coordinated and facilitated focus groups for over fifteen projects.
  • Developed relationships with sub-contractors to ensure appropriate timeline completion for data research compilation.
02/2001 to Current Director of Marketing and Operations TUGG Music, LLC | City, STATE,
  • Social Media
  • Utilize social media to accelerate a regional rock band to one of the top social networking bands in the upper Midwest.
  • 10,000 fans and 5,000 friends on Facebook
  • 1,200 followers on Twitter (and steadily increasing)
  • 500+ followers on Instagram
  • 500+ followers on YouTube
  • Using Facebook Events, consistently guarantee hundreds of confirmed guests for shows.
  • Draw between 400-500 people to La Crosse area shows based on social media efforts and traditional marketing, public relations, and advertising.
  • Through an established and growing fan-base, brand awareness, Facebook posts, and general advertising, four of the band’s albums have debuted in the Top 10 Reggae Charts on iTunes and stayed in the Top 5 on CDBaby’s reggae chart for numerous weeks.
  • Successfully coordinated multiple tours and support shows for nationally known artists: Dirty Heads (toured as support)
  • Wailers (toured as support)
  • PASSAFIRE (toured as support)
  • English Beat (support)
  • Ziggy Marley (support)
  • Public Relations and Marketing
  • Compose and create press releases, advertisements, posters, and promotional materials (traditional print, web based, social networking based)
  • Manage a team of six in all aspects of running an independent record label
  • Develop and maintain professional relationships with key correspondents
Expected in 04/2007 Bachelor of Science | Political Science, Public Relations and Organizational Communication University of Wisconsin - La Crosse, La Crosse, Wisconsin GPA:
Awards and Recognition
  • AWARDS , Presidential Jefferson Award for Excellence in Volunteering Founded The Guitar Academy Program at The Boys and Girls Club of Greater La Crosse

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Resume Overview

School Attended

  • University of Wisconsin - La Crosse

Job Titles Held:

  • Vice President -Project Manager/Client Services
  • Senior Project Manager
  • Coordinating Research Assistant
  • Director of Marketing and Operations


  • Bachelor of Science

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