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vice president regional branch administration resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Performance-driven Vice President with 20 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams.

Skills
  • Strong Leadership
  • Strategic planning
  • Team building
  • Strong Interpersonal Skills
  • Project Management Experience
  • Educational Programs
  • Public Speaking
  • Training Techniques
  • Communication
  • Strong Networking
Work History
Vice President, Regional Branch Administration, 07/2020 to Current
Allied HealthcareNational, MD,
  • Oversee Southeast Tennessee and Plateau regions, totaling 35% of SmartBank workforce
  • Develop and maintain strategic plans consistent with meeting and attaining big picture organizational goals
  • Increase workflow by analyzing data and maximizing opportunities for improved productivity cross-departmentally
  • Maintain HR compliance through strategic hiring, employee performance evaluations, and improved productivity planning.
  • Responsible for researching, developing, implementing, evaluating, monitoring, and maintaining educational programs/events that meet critical training needs
  • Responsible for preparing, administering, adjusting, and projecting budgets and business plan for each region
  • Lead operational team in creation, roll out and management of new product lines
  • Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules and conflicts
  • Optimize technology to achieve hybrid meeting environments, in-person or online, to meet demand and flexibility
Regional Retail Operations Director, 12/2015 to 07/2020
Tennessee Valley Federal Credit UnionCity, STATE,
  • Responsible for 10 retail branches within region, totaling 60% of workforce
  • Analyzed performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered business strategy and developed systems and procedures to improve operational quality with 162% increase in sales and 43% increase in new accounts within three years.
  • Supported top-level decision-making forging productive relationships with retail branch managers and serve as key advocate for various personnel issues.
  • Instrumental in organizational transformation and implementation through participation in 3 successful interactive teller technology conversions within 12 months.
  • Responsible for training, coaching and mentoring branch managers to ensure smooth adoption of interactive teller technology.
  • Observed each manager's individual strengths and initiated mentoring and coaching strategies to improve areas of weakness.
  • Responsible day-to-day production activities in accordance with business objectives.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Created team and individual KPIs and provided regular, actionable feedback.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Branch Manager, 05/2007 to 12/2015
Tennessee Valley Federal Credit UnionCity, STATE,
  • Oversaw $15 million annual loan production through underwriting and adherence to lending regulations
  • Increased loan production by 33% in 12 months
  • Increased new account volume by 12% in 12 months
  • Utilized production reports to track individual performance and identify areas of opportunity
  • Assessed employee performance and developed improvement plans
  • Recognized as top producer for loan production and ancillary product sales
  • Boosted branch new account production by developing and deepening member loyalty through various in-branch member campaigns
  • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act
  • Mitigated regulatory risks by ensuring all closing loans adhered to HMDA compliance and government guidelines.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Education
MBA: Organizational Behavior, Expected in 09/2020
Bethel University - Mckenzie, TN
GPA:
Bachelor of Science: Business Administration and Management, Organizational Development, Expected in 05/2014
Bethel University - Mckenzie, TN
GPA:
Affiliations
  • 2013 Latino Leadership Award Recipient
  • Member of Diversity and Inclusion Council (TVFCU)
  • 2019 Speaker at Nationally recognized Future Branches Conference
  • Leadership Chattanooga (Chattanooga Area Chamber) Class of 2020
  • Habitat for Humanity of Greater Chattanooga, Board of Directors
  • United Way, Governance Board Member

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Resume Overview

School Attended

  • Bethel University
  • Bethel University

Job Titles Held:

  • Vice President, Regional Branch Administration
  • Regional Retail Operations Director
  • Branch Manager

Degrees

  • MBA
  • Bachelor of Science

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