vice president regional branch administration resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Performance-driven Vice President with 20 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams.

  • Strong Leadership
  • Strategic planning
  • Team building
  • Strong Interpersonal Skills
  • Project Management Experience
  • Educational Programs
  • Public Speaking
  • Training Techniques
  • Communication
  • Strong Networking
Work History
Vice President, Regional Branch Administration, 07/2020 to Current
Allied HealthcareNational, MD,
  • Oversee Southeast Tennessee and Plateau regions, totaling 35% of SmartBank workforce
  • Develop and maintain strategic plans consistent with meeting and attaining big picture organizational goals
  • Increase workflow by analyzing data and maximizing opportunities for improved productivity cross-departmentally
  • Maintain HR compliance through strategic hiring, employee performance evaluations, and improved productivity planning.
  • Responsible for researching, developing, implementing, evaluating, monitoring, and maintaining educational programs/events that meet critical training needs
  • Responsible for preparing, administering, adjusting, and projecting budgets and business plan for each region
  • Lead operational team in creation, roll out and management of new product lines
  • Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules and conflicts
  • Optimize technology to achieve hybrid meeting environments, in-person or online, to meet demand and flexibility
Regional Retail Operations Director, 12/2015 to 07/2020
Tennessee Valley Federal Credit UnionCity, STATE,
  • Responsible for 10 retail branches within region, totaling 60% of workforce
  • Analyzed performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered business strategy and developed systems and procedures to improve operational quality with 162% increase in sales and 43% increase in new accounts within three years.
  • Supported top-level decision-making forging productive relationships with retail branch managers and serve as key advocate for various personnel issues.
  • Instrumental in organizational transformation and implementation through participation in 3 successful interactive teller technology conversions within 12 months.
  • Responsible for training, coaching and mentoring branch managers to ensure smooth adoption of interactive teller technology.
  • Observed each manager's individual strengths and initiated mentoring and coaching strategies to improve areas of weakness.
  • Responsible day-to-day production activities in accordance with business objectives.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Created team and individual KPIs and provided regular, actionable feedback.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Branch Manager, 05/2007 to 12/2015
Tennessee Valley Federal Credit UnionCity, STATE,
  • Oversaw $15 million annual loan production through underwriting and adherence to lending regulations
  • Increased loan production by 33% in 12 months
  • Increased new account volume by 12% in 12 months
  • Utilized production reports to track individual performance and identify areas of opportunity
  • Assessed employee performance and developed improvement plans
  • Recognized as top producer for loan production and ancillary product sales
  • Boosted branch new account production by developing and deepening member loyalty through various in-branch member campaigns
  • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act
  • Mitigated regulatory risks by ensuring all closing loans adhered to HMDA compliance and government guidelines.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
MBA: Organizational Behavior, Expected in 09/2020
Bethel University - Mckenzie, TN
Bachelor of Science: Business Administration and Management, Organizational Development, Expected in 05/2014
Bethel University - Mckenzie, TN
  • 2013 Latino Leadership Award Recipient
  • Member of Diversity and Inclusion Council (TVFCU)
  • 2019 Speaker at Nationally recognized Future Branches Conference
  • Leadership Chattanooga (Chattanooga Area Chamber) Class of 2020
  • Habitat for Humanity of Greater Chattanooga, Board of Directors
  • United Way, Governance Board Member

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Resume Overview

School Attended

  • Bethel University
  • Bethel University

Job Titles Held:

  • Vice President, Regional Branch Administration
  • Regional Retail Operations Director
  • Branch Manager


  • MBA
  • Bachelor of Science

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