Vice President, Patient Services resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Results-driven Executive with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Dynamic and innovative approach to problem solving.

  • Leadership and People Development
  • Servant Leader with Mission Driven Qualities
  • Results Oriented
  • Lead with Integrity and Transparency
  • Operational Analysis
  • Building Partnerships and Affiliations
  • Strategic Planning
  • Budget Oversight
  • Coaching and Mentoring
  • Innovative and Visionary
Work History
01/2013 to Current
Vice President, Patient Services St. Elizabeth Healthcare City, STATE, Florence, Kentucky
  • Associate engagement indicators exceeding organization and national average; top quartile leader index score
  • Engaged in community boards, volunteer work and clubs, promoting organization and mission
  • Developed, analyzed and served in administrative leadership role for laboratory, system-wide, expanding outreach
  • Developed joint venture with another local healthcare system; and transitioned to fully automated lab system
  • Handled contracting and tracking of quality metrics for non-employed radiology practice, ensuring their goals were aligned with organization, and contractual obligations were met
  • Through collaborative efforts and ability to influence innovative thinking, successfully started lung screening program that has become top program nationally
  • Established performance goals for departments and provided methods for reaching milestones.
  • Identified opportunities to improve business process flows and overall departmental productivity, by as much as 25-35%.
  • Identified and solved issues with production, workforce and material sourcing to drive business objectives, especially through pandemic
  • Handled recruitment and contracting for large, employed, pathology practice, including compensation and development, and tracking of annual quality metrics
  • Managed company budget, for designated areas, by designing complex financial model to track and validate expenses exceeding $70M annually.
  • Diminished regulatory risks by overseeing adherence to insurance and safety regulations across projects.
01/2010 to 01/2013
System Director of Radiology St. Elizabeth Healthcare City, STATE, Edgewood, KY
  • Introduced multiple recognition programs to improve staff morale and employee satisfaction
  • Developed partnership and Leadership Agreement with contracted Radiologists, leading to improved physician relations and alignment of corporate positions
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Managed system budget for Imaging services at 5 hospitals and Outpatient Imaging Centers
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Through LEAN processes and contract consolidation, saved organization over $1.5 million in 2010 and $1.2 million in 2011
  • Developed new QUALITY program for Imaging Services, leading to improved patient outcomes, satisfaction, quality scores and safety, ultimately achieving Diagnostic Imaging Center of Excellence
08/2006 to 01/2010
System Director of Radiology Mercy Health Partners City, STATE, Cincinnati, OH
  • Standardized job tasks and policies across enterprise, in accordance with best practices and standards.
  • Regional responsibility for 5 hospitals and 9 imaging centers, including enterprise budgets and operations
  • Completed acquisition and transition of 6 new imaging centers to provider-based facilities
  • Recruited and developed strategic partnership with Dr. Marc Orlando for pain management program, offering services through radiology
  • Co-developed and presented customer service training programs across organization
  • Successfully implemented multiple initiatives to improve appointment availability, increase outpatient volume and increase revenue through Six Sigma practices
  • Worked with supporting departments to improve report turnaround from 36 hours to less than 4 hours
  • Pillar Award for financial excellence through LEAN processes and reduction in overall expenses
  • Serve on Medical Radiology Council (MRC), bringing 4 separate Radiology groups together to improve quality of care and standardize processes regionally
01/2004 to 08/2006
Partner, Lead Technologist, Radiation Safety Offic Company Name City, State, Cincinnati, OH
05/2003 to 08/2004
President/Owner Company Name City, State, Cincinnati, OH
01/2001 to 05/2003
Sales Consultant/P.E.T. Clinical Consultant Company Name City, State, Cincinnati, OH
11/2000 to 01/2001
Technical Sales Manager Company Name City, State, San Jose, CA
05/1998 to 11/2000
Nuclear Medicine Coordinator Company Name City, State, Cincinnati, OH
Expected in 06/2009
MBA: Business Administration
The Ohio State University, Fisher College - Columbus, OH,
Expected in 06/2006
Bachelor of Arts: General Studies
College of Mount Saint Joseph - Cincinnati, Ohio,
Expected in 06/1992
Associate of Science:
University of Cincinnati - Cincinnati, OH,
  • Leadership Kentucky-2022
  • Member of Board of Director, Brighton Center-2013-current
  • Event Chair for Wine Over Water event, benefiting the Brighton Center-2017-2019
  • Appointed Chair of Board, Master Provisions, 2017
  • Member of Board of Director, Master Provisions-2015
  • Leadership Northern Kentucky-2012
  • American College of Healthcare Executives-2009-current
  • Finalist, Deloitte Business Plan Competition, The Ohio State University, Fisher College of Business-2009
  • Certified Six Sigma, Green Belt-2006

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Resume Overview

School Attended

  • The Ohio State University, Fisher College
  • College of Mount Saint Joseph
  • University of Cincinnati

Job Titles Held:

  • Vice President, Patient Services
  • System Director of Radiology
  • System Director of Radiology
  • Partner, Lead Technologist, Radiation Safety Offic
  • President/Owner
  • Sales Consultant/P.E.T. Clinical Consultant
  • Technical Sales Manager
  • Nuclear Medicine Coordinator


  • MBA
  • Bachelor of Arts
  • Associate of Science

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