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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Senior Account Manager / Financial Analyst / Regional Portfolio Manager MBA senior executive with more than 15 years management, sales, marketing, operations, personnel and merchandising experience at district, regional, and corporate levels for retail and commercial establishments. Expertise in Account Management with proven ability to build successful relationships with exceeding overall sales goals along with maintaining budgetary requirements. Sales and Business Development / Budgeting and Expense Control / P & L Management, Key Account Management and Retention / Contract and Price Negotiation / Staff Development and Motivation / Presentations and Training / Project Management and Execution / Strategic Planning / Sales Forecasting
Skills
  • ACCOUNTING
  • Budgets
  • Contracts
  • Credit
  • Credit risk
  • Client
  • CUSTOMER SERVICE
  • Instruction
  • INVENTORY
  • Law enforcement
  • Managing
  • MERCHANDISING
  • 2000
  • PAYROLL
  • PERSONNEL
  • PROBLEM-SOLVING SKILLS
  • PURCHASING
  • Relationship building
  • Reporting
  • Safety
  • SALES
  • Scheduling
  • Strategic planning
Experience
Vice Present, 03/2015 to Current
Ceterus Detroit, MI,

Oversaw the commercial credit arm of CNH Capital for over 1200 independent dealers through out the United States and Canada. This commercial credit arm encompassed the commercial revolve product utilized at the dealer level to extend credit to end users for parts and service within agriculture and construction industries. Worked as a liaison between CNH Capital and Citi Retail Services on new product initiatives and roll out at dealer level. Engaged with cross functional teams at Citi, CNH and dealers to ensure high end user customer service standards. Developed strategic dealer training for all aspect of dealer business operations from dealer business systems to operational procedures within their business organization. Responsible for portfolio growth in new acquisitions, increase sales penetration, maintaining risk compliance regulations, and maintaining expense and marketing P & L.

  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maximized dealer sales of credit product through experience marketing, providing exceptional customer service.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Consistently increased sales penetration each year by 3% YOY.
  • Expanded territory coverage from 1 to 3 territory managers.
  • Designed and presented annual sales conference materials for CNH Parts Expos and CNH Capital National Meetings.
  • Constructed several training manuals for dealer usage that covered operational procedures, selling credit, up-selling utilizing credit, and applying credit promotions to help increase sales and margins.
Account Executive, 12/2004 to 03/2015
HSBC City, STATE,
  • Responsible for overseeing the Menards Home Improvement portfolio in regards to managing all aspects of consumer and commercial credit.
  • This includes strategic planning for 254 Menards stores covering the Midwest and maintaining client relationship which results in profitability for both HSBC and Menards.
  • This position entails managing a highly motivated territory sales team of 8 regional sales associates and working as a corporate liaison between Menards senior level management and HSBC.
  • New account acquisition, increase sales penetration, underwriting, risk compliance, end-user customer service and maintaining operational budgets comprise ongoing daily responsibilities.
  • Key results:.
  • Produced and launched new commercial lending program to assist client’s end user in obtaining high line funding for specific construction projects.
  • Consistently increased sales penetration each year with a 14.0% increase on consumer accounts and 2% increase on commercial accounts from 2007 to 2008.
  • Implemented new expense reporting and decreased portfolio expenses by 10% in 2008 and in 2009.
  • Expanded territory coverage from 2 regional sales representatives to 8 in order to maintain adequate coverage for continued client growth.
  • Designed and presented annual training and seminar decks to give accurate store level credit instruction.
  • Created a new web-based application entry procedure to assist in reducing credit risk, charge off rates, and fraud.
  • Developed a greeter program with 3rd party to implement at store level to increase application volume during client store events.
  • Assisted in client relationship building which landed a solid portfolio contract which extended for several years.
  • Constructed an operational manual for all regional sales associates which detailed all facets of job responsibilities.
LAWN AND GARDEN DISTRICT MANAGER, 12/2000 to 12/2004
LOWES HOME IMPROVEMENT/RESOURCE PLUS City, STATE,
  • RESPONSIBLE FOR OVERSEEING ALL ASPECTS OF 9 LOWES HOME IMPROVEMENT GARDEN CENTERS.
  • RESPONSIBILITIES INCLUDED MANAGING SALES AND OPERATIONS, CONTROLLING EXPENSES AND PAYROLL BUDGETS, HANDLING PERSONNEL ISSUES, ACCOUNTING, MERCHANDISING, REDUCING SHRINKAGE, AND PURCHASING LOCAL INVENTORY.
  • THIS POSITION ENTAILED ENSURING THE HIGHEST LEVEL OF CUSTOMER SERVICE, CREATIVE PROBLEM-SOLVING SKILLS, AND MANAGING THE WORKFORCE TO GUARANTEE MAXIMUM P & L RESULTS.
  • Key results:.
  • Implemented a vendor credit policy to assist in reducing shrinkage and inventory rotation.
  • Continued increase in territory sales with a steady 4-6% growth each year.
  • Negotiated purchasing contracts with local plant vendors to ensure the highest possible margin and ROE.
  • Launched new vendor merchandising program in order to lower overhead costs and increase profitability.
  • Awarded employee of the year 2002.
Juvenile Probation Officer – Unit Supervisor, 12/1996 to 12/2000
MARION COUNTY SUPERIOR COURT City, STATE,
  • Managed and oversaw intake unit for juveniles with new offenses and supervised a caseload of over 100 juveniles.
  • This position comprised of ensuring staff and juvenile safety, conducting interviews and building relationships with parents, juveniles, school officials, law enforcement officials, and placement facilities to implement proper juvenile assessments.
  • Daily responsibilities included completing required court reporting with appropriate treatment recommendations that complied with local, state and federal laws as well as reduced juvenile recidivism for each new intake.
  • Key results:.
  • Implemented a new intake rotation to ensure timely processing of cases.
  • Achieved the Efficiency and Dependability award in 2000.
  • Created a new case management system to ensure court docket scheduling procedures.
  • Assisted in executing a new diversion drug program for first time offenders.
Education and Training
Master of Business Administration: Applied Management, Expected in
to
INDIANA WESLEYAN UNIVERSITY - ,
GPA:
Bachelor of Science: Business and Criminal Justice, Expected in
to
INDIANA UNIVERSITY - ,
GPA:
Activities and Honors
Certifications
  • Six Sigma Green Belt
  • Strategic Communication Certificate
  • Compliance & Risk Certification
  • Anti-Money Laundering Certification
  • Fair Labor Standards Act Certification
  • Completed Information Privacy Course
  • Completed Security Awareness Course
  • Fair & Responsible Lending Certification

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Resume Overview

School Attended
  • INDIANA WESLEYAN UNIVERSITY
  • INDIANA UNIVERSITY
Job Titles Held:
  • Vice Present
  • Account Executive
  • LAWN AND GARDEN DISTRICT MANAGER
  • Juvenile Probation Officer – Unit Supervisor
Degrees
  • Master of Business Administration
  • Bachelor of Science

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