Self-motivated individual with initiative, focus, and the drive to learn and succeed
Energetic, passionate, and personable
Skilled communicator with effective written, verbal, and listening skills
Creative, flexible, and able to quickly form working relationships
Possesses insight of customers and their needs, as well as full understanding of business strategies
Organized multi-tasker with excellent time-management skills and attention to detail
Articulate and engaging in presentation
Proficient in various software applications
Support sales initiatives to the Vertical Markets through support to internal teams, field sales, dealer network and end users.
Drive sales through bid response strategy and collaboration with multiple departments throughout National's organization.
Maintain basic understanding of competitors' products and services in order to best position National in a competitive situation.
Proactively push sales leads to the field from various lead sources.
Successful at developing relationships with co-workers, management, and internal supply partners that promote positive team attitude and high company morale.
Maintain a level of integrity and mutual respect with National's field sales organization in order to coach and influence sales strategy as well as offer balanced feedback.
Proactively analyze sales reports and reach out to owners of areas of opportunity to discuss and suggest strategy to improve sales.
Train new hires within National's field sales organization on various aspects of National's Vertical Market program.
Assist in developing and tailoring processes within National's organization that support contract compliance and ease of doing business within the Vertical Markets.
Develop collateral and tools to enhance National's Vertical Market Program.
Ensure sales tools are available and accurate through Vertical Market technological initiatives (creation of GSM Site, ensure information maintained on NOF.com and Sharepoint is accurate and up to date, Vertical Market BW reports).
Participate on a variety of teams to improve processes throughout the organization.
Meet and network with various players in the Vertical Markets National participates in to position National for a strong market presence and increased growth in market share.
Attend various tradeshows associated with the Vertical Markets to showcase National product, generate sales leads, obtain contact information from attendees and communicate the National story.
Perform dealer presentations to educate and train on National's Vertical Market Program.
Successfully manage and prioritize multiple projects at a time.
Knowledgeable of office furniture industry and National-specific products and services.
Developed and maintained relationships with customers to promote trust, brand loyalty and satisfaction.
Provided proactive service by understanding the customers' needs.
Ability to generate ideas and offer creative solutions to gray-area situations to achieve win-win outcomes.
Mentored and trained new hires within the Customer Service area.
Level I and Level II Certified, selected for Level III Certification.
Cross-trained in multiple responsibilities including Service Order Entry, Move Up/Move Out approval, COM Coordinator.
Assisted with and lead implementation and execution of Service Bulletins.
Promoted specialized programs through outside sales calls and dynamic presentations.
Selected and maintained inventory of promotional items.
Coordinated advertising placement with local newspapers, responsible for corporate participation in community events and assisted in coordinating employee activities.
Escort and coordinator of the Senior Citizen's Travel Club Program.
Responsible for corporate participation in community events and assisted in coordinating employee activities.
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