Venue Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced with over 13 years in the Hospitality and Customer Service Industry. Excellent reputation for high motivation and eagar to learn and improving customer satisfaction. Looking to broaden horizons and find new opportunities.

  • Staff supervision
  • Event planning and management
  • Staff training/development
  • Employee scheduling
  • Inventory management
  • Performance improvement
  • Recipes and menu planning
  • Food Preparation and Safety
  • Food Plating and Presentation
  • Order Delivery Practices
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
Work History
Venue Manager, 01/2018 to 11/2020
Accor HotelsSanta Monica, CA,
  • Monitored food preparation, production and plating for quality control.
  • Accurately completed end-of-day financial tasks worth over $5000.00 of cash and card transactions daily.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Worked with qualified chef to diversify menu with new offerings.
Server, 10/2017 to 04/2018
Iron Hill BreweryDunwoody, GA,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Housekeeper, 06/2017 to 01/2018
Universal Health ServicesGreenwood, IN,
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Verified cleanliness and organization of storage areas and carts.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Adhered to professional house cleaning checklist.
  • Waxed and polished wood floors and other woodwork.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Documented and reported all necessary facility and building repairs observed.
Bartender, 04/2013 to 12/2013
Kimpton HotelsGoleta, CA,
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Maintained accurate cash drawer of $500.00 per shift.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Closed out cash register with 100% accuracy and prepared cashier report.
High School Diploma: , Expected in 06/2011
Isle High School - Isle, MN,

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Resume Strength

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Resume Overview

School Attended
  • Isle High School
Job Titles Held:
  • Venue Manager
  • Server
  • Housekeeper
  • Bartender
  • High School Diploma

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