(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly analytical healthcare management professional combining more than 4 years of work in long term care with proficiency in financial management, leadership and positive support plan outcomes.
  • Strategic planning capability
  • Independent judgment and decision making
  • Promotes positive behavior
  • Quality improvement competency
  • Supervisory training
  • Analytical thinker
University of Northwestern St. Paul St. Paul, MN Expected in Current Bachelor of Science : Business Management - GPA :
    Business Management

Des Moines Area Community College Ankeny, IA Expected in 2010 Associate of Arts : Liberal Arts - GPA :
    Liberal Arts
  • Emphasis in Psychology and Business
  • First Aid
  • CPR
  • Medication Administration
Work History
Radian Group Inc. - Vendor Support Specialist
Atlanta, GA, 03/2016 - Current
  • Updated license and insurance information for vendor (real estate appraisers and brokers) profiles in the data system.
  • Made outbound calls to vendors about their applications.
  • Answered incoming calls from vendors and routed calls to other departments if needed.
  • Performed reference checks for new vendor applicants.
  • Reviewed new vendor applications for errors and contacted vendors if information was missing.
  • Utilized Microsoft Office Suite and SharePoint to communicate with vendors, coworkers, and management.
  • Conducted research through HUD and Appraiser/Broker state licensing websites to verify licensing information.
  • Customer Service
Beyondsoft Group - Program Manager
Vancouver, WA, 2015 - 2016
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
  • Trained and coached new employees.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to regulations.
  • Educated staff on state and federal statutes, rules and regulations governing home care services.
  • Interpreted and communicated new or revised policies to staff.
  • Carried out implementation of an effective budgeting and accounting system that maintained efficiency and costs.
  • Oversaw payroll and verified that proper procedures were followed.
  • Led the group home staff in producing a plan that focused on all aspects of operations, including setting priorities and job assignments.
  • Encouraged creative thinking, problem solving, and empowerment to improve morale and teamwork.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Investigated, provided and submitted information to HR Department about special incidents, events and complaints.
  • Introduced, negotiated and implemented new projects to expand scope of engagement.
  • Established standards for selection, promotion and termination of staff.
  • Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
  • Conducted monthly staff meetings to educate staff and facilitate good communication.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
  • Closely collaborated with management team to make necessary improvements and satisfy resident needs.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Participated in facility inspections made by authorized governmental agencies.
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
  • Led team in delivering care services that promoted optimal resident health.
  • Initiated audit process to evaluate thoroughness of documentation and maintenance of program facility standards.
  • Administered job knowledge assessments and competency testing for certification-level training.
  • Established staff schedules and assignments based on group home needs and equipment availability.
  • Created and maintained computerized record management systems to record and process data and generate reports.
  • Ability to Manage Staff
  • Team Building
  • Sound Decision Making
  • Health Information Management
Bancroft - Lead Personal Care Assistant
Rosemont, PA, 02/2014 - 11/2014
  • Supported 20+ intellectually disabled clients with goals and outcomes individually in their homes, assisted living, and throughout the community.
  • Researched and scheduled activities for client participation.
  • Transported clients to appointments and activities.
  • Completed documentation for client supports and outcomes.
  • Provided feedback and suggestions in client annuals.
  • Trained new staff on client supports and goals.
  • Administered medications with precision.
  • Meal preparation
  • Health Services
  • Patient Records
  • Professional Integrity
Mosaic - Direct Support Associate
City, STATE, Current - Current
  • Supported intellectually disabled clients with personal goal plans in a group home setting.
  • Monitored comfort and safety of clients.
  • Provided medical, nutritional, and personal care needs.
  • Cultivated client relationships.
  • Assisted in housekeeping tasks for a clean environment.
  • Provided transportation and leisure activities.
  • Documented all client assistance in electronic and printed formats.
  • Utilized excellent listening and communication with clients and staff.

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Resume Overview

School Attended

  • University of Northwestern St. Paul
  • Des Moines Area Community College

Job Titles Held:

  • Vendor Support Specialist
  • Program Manager
  • Lead Personal Care Assistant
  • Direct Support Associate


  • Bachelor of Science
  • Associate of Arts

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