LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Highly analytical healthcare management professional combining more than 4 years of work in long term care with proficiency in financial management, leadership and positive support plan outcomes.
Skills
  • Strategic planning capability
  • Independent judgment and decision making
  • Promotes positive behavior
  • Quality improvement competency
  • Supervisory training
  • Analytical thinker
Education
University of Northwestern St. Paul St. Paul, MN Expected in Current Bachelor of Science : Business Management - GPA :
    Business Management


Des Moines Area Community College Ankeny, IA Expected in 2010 Associate of Arts : Liberal Arts - GPA :
    Liberal Arts
  • Emphasis in Psychology and Business
Certifications
  • First Aid
  • CPR
  • Medication Administration
Work History
Radian Group Inc. - Vendor Support Specialist
Atlanta, GA, 03/2016 - Current
  • Updated license and insurance information for vendor (real estate appraisers and brokers) profiles in the data system.
  • Made outbound calls to vendors about their applications.
  • Answered incoming calls from vendors and routed calls to other departments if needed.
  • Performed reference checks for new vendor applicants.
  • Reviewed new vendor applications for errors and contacted vendors if information was missing.
  • Utilized Microsoft Office Suite and SharePoint to communicate with vendors, coworkers, and management.
  • Conducted research through HUD and Appraiser/Broker state licensing websites to verify licensing information.
  • Customer Service
Beyondsoft Group - Program Manager
Vancouver, WA, 2015 - 2016
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
  • Trained and coached new employees.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to regulations.
  • Educated staff on state and federal statutes, rules and regulations governing home care services.
  • Interpreted and communicated new or revised policies to staff.
  • Carried out implementation of an effective budgeting and accounting system that maintained efficiency and costs.
  • Oversaw payroll and verified that proper procedures were followed.
  • Led the group home staff in producing a plan that focused on all aspects of operations, including setting priorities and job assignments.
  • Encouraged creative thinking, problem solving, and empowerment to improve morale and teamwork.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Investigated, provided and submitted information to HR Department about special incidents, events and complaints.
  • Introduced, negotiated and implemented new projects to expand scope of engagement.
  • Established standards for selection, promotion and termination of staff.
  • Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
  • Conducted monthly staff meetings to educate staff and facilitate good communication.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
  • Closely collaborated with management team to make necessary improvements and satisfy resident needs.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Participated in facility inspections made by authorized governmental agencies.
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
  • Led team in delivering care services that promoted optimal resident health.
  • Initiated audit process to evaluate thoroughness of documentation and maintenance of program facility standards.
  • Administered job knowledge assessments and competency testing for certification-level training.
  • Established staff schedules and assignments based on group home needs and equipment availability.
  • Created and maintained computerized record management systems to record and process data and generate reports.
  • Ability to Manage Staff
  • Team Building
  • Sound Decision Making
  • Health Information Management
Bancroft - Lead Personal Care Assistant
Rosemont, PA, 02/2014 - 11/2014
  • Supported 20+ intellectually disabled clients with goals and outcomes individually in their homes, assisted living, and throughout the community.
  • Researched and scheduled activities for client participation.
  • Transported clients to appointments and activities.
  • Completed documentation for client supports and outcomes.
  • Provided feedback and suggestions in client annuals.
  • Trained new staff on client supports and goals.
  • Administered medications with precision.
  • Meal preparation
  • Health Services
  • Patient Records
  • Professional Integrity
Mosaic - Direct Support Associate
City, STATE, Current - Current
  • Supported intellectually disabled clients with personal goal plans in a group home setting.
  • Monitored comfort and safety of clients.
  • Provided medical, nutritional, and personal care needs.
  • Cultivated client relationships.
  • Assisted in housekeeping tasks for a clean environment.
  • Provided transportation and leisure activities.
  • Documented all client assistance in electronic and printed formats.
  • Utilized excellent listening and communication with clients and staff.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Northwestern St. Paul
  • Des Moines Area Community College

Job Titles Held:

  • Vendor Support Specialist
  • Program Manager
  • Lead Personal Care Assistant
  • Direct Support Associate

Degrees

  • Bachelor of Science
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: