Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Professional with over 25 years of successful experience in customer service and office management.

Recognized consistently for performance excellence and contributions to successful teamwork .

Strengths in organization and computer office skills backed by excellence at improving customer service satisfaction .

Organized and dependable. Successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Clear understanding of all tasks given, safety and training requirements. Motivated to learn, grow and excel.

  • Excellent Computer Skills
  • Excellent telephone etiquette
  • Teamwork
  • Planning and Coordination
  • Business administration
  • Clerical
  • Self-motivated professional
Work History
Vendor Services Manager, 04/2011 - 04/2016
Leonardo Philadelphia, PA,
  • Negotiated manufacturing service agreements and quality standards.
  • Established team priorities, maintained schedules and monitored performance.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Led development and review of contractual documents binding relationship between company and clients, partners, vendors and employees.
Data Control Administrator, 03/2007 - 04/2011
Puc National Sylmar, CA,
  • Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
  • Provided support for document controls and worked with contract documents.
  • Complied with safety regulations as outlined in organizational procedures to minimize project deadline issues.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Pitched in to assist project administrators department with special projects and tasks.
  • Evaluated current document processes, suggested methods for change and implemented successful improvements.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Created project control documentation to support needs of important projects.
  • Coordinated document exchange between departments, contractors, suppliers and customers.
  • Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
  • Established and managed document distribution matrix and document control register.
  • Gathered, reviewed and input project administrators reports each day using Maximo software.
  • Assisted with document troubleshooting and recovery of corrupt documents and files.
  • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Prepared documents, such as contracts, statements of work, budgets, non-disclosure agreements and appendices.
  • Communicated with clients to review contracts, answer questions and determine special circumstances.
  • Created and maintained user accounts and properly routed documents for approval and training.
  • Completed transmittal logs and stored in files for specified durations.
  • Collaborated across departments and levels of management to gain consensus on procedural documentation.
Office Manager, 03/2005 - 06/2006
Iron Mountain South San Francisco, CA,
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Maintained computer and physical filing systems.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Developed standard operating procedures for all administrative employees.
  • Coordinated special projects and managed schedules.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated and executed a plan for the annual American Red Brangus National and Junior Trade Shows.
  • Arranged corporate and office conferences for company employees and guests.
  • Maintained ARBA Cattle database with customer updates, sales, vendor records, and 121,000 cattle bClaireers inventory
  • Maintained and designed Annual Magazine and Journal Directory
Security Administrator, 08/2002 - 10/2004
Department Of Homeland Security City, STATE,
  • Appointed scheduling coordinator for all TSA security employees
  • Updated TSA Payroll records
  • Tracked attendance, answered phone, updated computer daily and managed office operations
  • Participated in daily TSA classified meetings
  • Performed a critical role in security screening airline passengers in an effort to provide maximum security for air travel
  • Performed a critical role in screening passengers overseas luggage in an effort to provide maximum security and detect suspicious items
  • Monitored and evaluated unit performance on key security issues and recommended corrective action programs where appropriate.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
: Prepress Skills, Expected in
Highline Community College - Federal Way, WA,
: Digital Prepress, Peachtree Software, Office, Expected in
Application Skills - ,
Associate of Arts: Communication Studies, Expected in 04/2011
University of Phoenix - Tempe, AZ

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Resume Overview

School Attended

  • Highline Community College
  • Application Skills
  • University of Phoenix

Job Titles Held:

  • Vendor Services Manager
  • Data Control Administrator
  • Office Manager
  • Security Administrator


  • Associate of Arts

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