Vendor Management Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Profile

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Focused on developing efficient processes using knowledge of recruiting, employee relations, training and development and auditing.HR Coordinator motivated to create collaborative team environment by using vast background in the organization of employee training and team building events.Vendor Management who has successfully hired, oriented and trained more than 100 employees during a 1-year career in human resources coordination and recruiting.

  • Able to adapt tone, language and style for different customers and situations.
  • Creating a good first impression.
  • Handling and recording cash payments from customers.
  • Meeting customer expectations in areas such as timeliness, quality and consistency.
  • Building customer relationships and loyalty.
  • Projecting a professional image face-to-face, on the phone and via e-mail.
  • Knowledge of phrases and keywords that can generate a customers' confidence.
  • Able to control a conversation and quickly obtain relevant information.
  • Experience of leading teams.
  • Ability to remain calm when dealing with emotional, difficult or distressed people
  • HR policies and procedures expertise
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Telephone inquiries specialist

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Market Research

  • Interviewed clients via market research surveys to identify product issues and customer needs.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Professional Experience
Vendor Management, 01/2013 to 04/2015
Truly Noble ServiceCity, STATE,
  • Increased the employee base by 80% to meet company needs of Coverage in 13 States. Directed personnel, training and labor relations activities.
  • Identified staff vacancies and recruited, interviewed and selected applicants.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Reviewed federal and state laws to confirm and enforce company compliance.Designed the employee performance evaluation process and merit program.
  • Designed training modules that implemented strategic business practices and organizational behavior training concepts.Created effective training course objectives, course content and all materials.
  • Helped training and development staff with all aspects of training coordination.Designed new employee packages and sent them via mail and e-mail.
Emergency Alarm Dispatcher, 09/2009 to 11/2012
Southwest Dispatch CenterCity, STATE,
  • Transcription of key information from telephone conversations into client accounts or into emails to other departments. Answering Multiple phone lines and simultaneously documenting information into client history
  • Verifying pass codes and dispatching Fire, Police, and Medical in response to alarms. Attempting to get a responder by calling the contact list to meet police or fire authorities onsite
  • Placing systems in test mode,Working with field technicians calling in to verify test signals. Working with Fire Marshalls verifying test signals
  • Opening service tickets for repairs and/or maintenance, coordinating after-hours response to clients by on-call technicians. Trouble shooting to assist clients with resetting, bypassing and general help with their alarm system.
  • Data Entry in multiple database. Work with the Patrol division to dispatch on alarms and assistance calls to subscribing clients .Gate access into gated communities via call from site and verification of access list. Interface with all departments within the company in response to client requests for service or problems with billing or general inquiries.
High School Diploma: , Expected in 2004
Lakeview Cenntenial High School - Garland, TX

Lakeview Cenntenial High School, Garland 75043- Graduated 2004

Associate of Science: , Expected in
El Centro College - Garland, TX

El Centro College, Dallas 75215- Fall 2007- Fall 2008 now study online


Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management,

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Resume Strength

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Resume Overview

School Attended
  • Lakeview Cenntenial High School
  • El Centro College
Job Titles Held:
  • Vendor Management
  • Emergency Alarm Dispatcher
  • High School Diploma
  • Associate of Science

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