LiveCareer-Resume

vendor fleet manager resume example with 20+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Experienced Service professional, Detail-oriented, talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess,providing dedicated service, offering strong organizations skills, with ability to multitask a high-intensity workload, with a positive attitude.


Skills
  • Dependable and Responsible
  • Flexible and Adaptable.
  • Attention to Detail.
  • Business planning
  • Analytical and Critical Thinking.
  • Staff Management
  • Supervise all garage operations.
  • Scheduled services.
  • Ticket writing
  • Quality assurance inspections.
  • Customer Relations.
  • Safety awareness
  • Active Listening
  • Problem-Solving
  • Team building.
  • Vendor selection.
  • Vendor relationship development.
  • Fleet Management & Logistics.
Work History
05/2020 to Current VENDOR FLEET MANAGER Amerit Fleet Solutions | , , Boston, MA
  • First and last point of contact for vended mobile maintenance needs.
  • Work directly with Amerits Business Development.
  • Trained in both VFM position and BDM.
  • Carry out day-to-day duties accurately and efficiently.
  • Schedule and follow to completion for all D.O.T inspections, including maintenance and repairs.
  • Create repair orders, sublet to local shops, negotiate estimate for approval. via leasing company approval for the Amazon Fleet.
  • Finalize work orders, change orders, and consulting agreements, according to the defined scope of work.
  • Initiate cultivate and maintain a strong relationship with vendors and the customers they support.
  • Demonstrate respect, friendliness and willingness to help wherever needed.
  • Actively listens to customer's requests, confirming full understanding before addressing concerns.
  • Resolve problems, improve operations and provide exceptional service.
  • Increased customer satisfaction ratings by 8% year over year, by quickly rectifying problematic transactions to maintain customer satisfaction.
  • Proven success record, while working within tight deadlines and in a fast-paced atmosphere.
09/2018 to 05/2020 SERVICE MANAGER Superior Plus Energy Services | , , WINCHESTER, MA

Bonnell Motor company

  • Managed a team of 30 employees within a Automotive Service department. Including Rental dept.
  • Knowledgeable in all aspects of Massachusetts State inspection process.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Developed written plans and obtained customer consent to proceed.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Increased Labor gross by 9 % , cut expenses by 5 %, which increased productivity in fixed operations, parts and service department in the first 2 years resulting in a 44% increase.
  • Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
  • Assessed employee work and improved performance with a balanced score card by focusing on four perspectives, Financial., customer, internal and growth.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Maintained high level of customer service by responding quickly to a customers' needs as well as employees.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Followed up with customers during and after installations to verify satisfaction.
  • Trained new hires as well as less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Followed up with customers during and after installations to verify satisfaction.
  • Prime liaison to Manufacturer’s Service
  • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Develop and monitor budgets for the service department and keep dealership management informed of variances.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Guided techs on automotive repair, tool usage and equipment operation
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
08/1996 to 09/2018 Automotive Service Director Swift | , , MEDFORD, MA
  • Managed over 50 employees withing multiple fixed operation departments, collision center.
  • Worked directly with fixed operation manager and service department to brainstorm, discuss strategy and mitigate at any service-related issues including customer satisfaction.
  • Knowledgeable in all aspects of Massachusetts State inspection process.
  • Carried out day-to-day duties accurately and efficiently.
  • Develop and monitor budgets and kept dealership management informed of variances.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Prepared variety of different written communications, reports and documents.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Maintained rental records in blue bird software accurately detailing customer information, payment processes and equipment conditions.
  • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Developed and maintained courteous and effective working relationships.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Interviewed and hired strong candidates for team openings, using all means of social media, direct calls, and utilized recruiting sites to find applicants.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Achieved 12 % increase in productivity in fixed operations, parts and service department.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Scheduled employees for all shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with all department managers and customers to build connections and nurture relationships.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class.
  • Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
  • Assessed employee work and improved performance with a balanced score card by focusing on the four perspectives. Financial, Customer, Internal and Growth.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Maintained high level of customer service by responding quickly to the customer's needs as well as employees.
  • Met with customers to discuss service needs and offer available solutions.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Ordered and set up FORD merchandise which I displayed to catch attention of customers. Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Increased customer satisfaction by resolving issues.
Education
Expected in 06/2025 to to No Degree | GENERAL Phoenix College Preparatory Academy, Phoenix, AZ GPA:
Expected in 06/1983 to to High School Diploma | SOMERVILLE, Somerville, MA, GPA:
Certifications
  • Licensed Massachusetts Autobody Appraiser -2010 - Present.
  • Licensed Massachusetts Automotive State Inspector - 2019 to present.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Phoenix College Preparatory Academy
  • SOMERVILLE

Job Titles Held:

  • VENDOR FLEET MANAGER
  • SERVICE MANAGER
  • Automotive Service Director

Degrees

  • No Degree
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: