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vendor call center escalation specialist resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experienced line cook and supervisor with over 15 years of experience in the food industry. Excellent reputation for resolving problems and improving customer satisfaction. I've worked face to face with customers for quite sometime and have great customer service skills.

Skills
  • Attention to Detail
  • Pastries, Breads and Desserts
  • Staff Management
  • Supply Ordering and Procurement
  • Cleaning and Sanitizing
  • Quality Control
  • Safe Food Handling
  • Hot Service
  • Special Event Cooking
  • Operational Oversight
  • Collaboration and Teamwork
  • Ingredient Weighing and Measuring
  • Team Leadership
  • Food Storage and Rotation
  • Cutting and Slicing Techniques
  • Customer Service
  • Special Events and Catering
Work History
08/2021 to Current Vendor Call Center Escalation Specialist Gaia Herbs | Minneapolis, MN,
  • Processed over 25-30 debit and credit card and electronic check payments with speedpay
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Assisted customers in average time by answering questions, responding to inquiries and handling telephone requests.
  • Educated customers about billing, payment processing and support policies and procedures.
  • speak with customers about billing history, account information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained staff on operating procedures and company services.
01/2019 to 09/2019 Line Cook Advance Auto Parts | Wilmington, NC,
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Grilled meats and seafood to customer specifications.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Prepared average of 100 orders each shift.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
09/2014 to 01/2019 Supervisor, Catering Coordinator Advance Auto Parts | Alpharetta, GA,
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Encouraged preparation of all product according to recipe and in compliance with allergen and sanitation standards.
  • Worked with management team to implement proper division of responsibilities.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Built, managed and coached insourced and outsourced teams.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
12/2010 to 07/2015 Cashier Wendy's | City, STATE,
  • Restocked and organized merchandise in front lanes.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Maintained checklists of required documentation and open issues affecting closings.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Handled portion control activities according to specified instructions provided by chef.
  • Grilled meats and seafood to customer specifications.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Greeted over 100 patients per day.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained cash drawer of $400 or more per shift.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
02/2007 to 07/2011 Advertising Representative News America Marketing | City, STATE,
  • Placed advertising on the shopping carts at grocery stores.
07/2008 to 10/2009 Cashier Big 5 Sporting Goods | City, STATE,
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each [Timeframe].
  • Performed cash, card and check transactions to complete customer purchases.
Education
Expected in 06/2007 to to High School Diploma | Clark County Adult Education, Las Vegas, NV, GPA:

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Resume Overview

School Attended

  • Clark County Adult Education

Job Titles Held:

  • Vendor Call Center Escalation Specialist
  • Line Cook
  • Supervisor, Catering Coordinator
  • Cashier
  • Advertising Representative
  • Cashier

Degrees

  • High School Diploma

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