Vendor Business Continuity Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Innovative Leader offering expertise in regulatory compliance, vendor management, consumer fraud investigations and audit procedures. Well-versed in comprehensive analysis of operations, process improvement recommendations and best practice introduction. Strong history of providing excellent team leadership to foster staff development.

  • Compliance
  • Vendor Management
  • Business Continuity
  • Audit
  • Fraud Investigations
  • Risk Management
  • Coaching
  • Interpersonal skills
  • Continuous improvement
Work History
Vendor/Business Continuity Manager, 11/2018 to Current
Csg Systems IncorporatedOxnard, CA,
  • Oversee the MBFS Vendor Management Program.
  • Annually review/enhance guidelines to capture tighter third party due diligence, including updating metrics and assignments across business units and associated procedures.
  • Support Vendor Relationship Owners, providing structure, accountability, control requirements to assist with managing service providers.
  • Monitor activities to ensure business agreements with service providers do not present unwarranted risks to consumers or MBFS.
  • Assess the resiliency of each Business Units Business Continuity Plan and determine the overall strategy and direction in which to recover each business unit to reduce the overall risk to MBFS Americas Region.
  • Collaborate with the Disaster Recovery team to ensure alignment between the disaster recovery and business continuity programs.
  • Facilitate training / annual exercises for Crisis Management Team (CMT) members.
  • Deployed training tools and business structures to help department leaders and liaisons develop and improve business continuity plans.
Director of Compliance, 02/2016 to 11/2018
AutoGravity (Daimler Fin-Tech)City, STATE,
  • Develop, oversee and maintain the Compliance Management Program.
  • Review new and enhanced products and services to assess compliance risks and ensure adherence with regulatory requirements.
  • Counseled committees and department heads regarding compliance risks and standards.
  • Monitored compliance with processes, policies, procedures and standards in regards to management of annual contributions to shareholder companies.
  • Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
  • Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
  • Wrote and presented reports outlining findings and recommendations from compliance audits.
  • Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
Compliance/Fraud Control Manager, 11/2008 to 02/2016
Mercedes-Benz Financial Services USA LLCCity, STATE,
  • Lead Business Controls Regulatory Compliance Assessment team whose responsibilities includes; supporting state and federal exams, performing CFPB compliance exams and addressing CFPB/State regulatory issues affecting MBFS.
  • Lead the development of the organization centralized compliance assessment function by establishing the compliance audit framework and audit concepts pertaining to the federal consumer protection laws.
  • Communicate with regulatory authorities and corporate auditors.
  • Provide an independent review of internal processes and controls, ensuring compliance with corporate policies/procedures and guidelines.
  • Document and present improvement opportunities, process weaknesses and possible effects, as well as adequate measures to address deficiencies.
  • Track progress of open issues and report to the Operating Committee.
  • Lead the Fraud Control Team. Collaborate with team members and federal and local law enforcement agencies to discuss fraud trends and brainstorm methods to combat financial crimes related to auto theft.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Summarized all key information regarding investigation into detailed report. Presented the finding and recommendations to Senior Management and Executives.
Audit Manager – Corporate Audit, 08/2002 to 11/2008
Daimler AGCity, STATE,
  • Lead Internal Audit team responsible for the execution of audits in accordance with the annual risk-based plan.
  • Identify control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Draft and communicate audit findings to both Corporate Audit and audit customer management in both written and verbal form via work papers, presentations and audit reports.
  • Assist audit customers in tracking the effective implementation of corrective actions.
  • Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
Master’s Degree: Finance, Expected in
Walsh College of Accountancy and Business Administration - Troy, MI
Bachelors: Marketing, Expected in
Central Michigan University - Mt. Pleasant, MI
Associate Business Continuity Professional Certification (ABCP): , Expected in
- ,
Certified Scrum Master (CSM): , Expected in
Disaster Recovery Institute International (DRI) - New York, NY

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Resume Overview

School Attended
  • Walsh College of Accountancy and Business Administration
  • Central Michigan University
  • Disaster Recovery Institute International (DRI)
Job Titles Held:
  • Vendor/Business Continuity Manager
  • Director of Compliance
  • Compliance/Fraud Control Manager
  • Audit Manager – Corporate Audit
  • Master’s Degree
  • Bachelors
  • Associate Business Continuity Professional Certification (ABCP)
  • Certified Scrum Master (CSM)

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