valet team leader resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management.
Skills
Shift Scheduling
Overseeing Daily Activities
Service Level Agreements
Documentation and Reporting
Team Supervision
Friendly, Positive Attitude
Staff Training
Attention to Detail
Teamwork and Collaboration
Analytical Thinking
Flexible Schedule
Education and Training
White Plains Senior High SchoolWhite Plains, NYExpected in 06/2010 ā āHigh School Diploma: - GPA:
Experience
Four Seasons Hotels Inc - Valet Team Leader Dallas, TX, 03/2018 - Current
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Delegated daily tasks to team members to optimize group productivity.
Fostered positive employee relationships through communication, training and development coaching.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Allocated resources and organized processes within assigned area of responsibility to drive efficiency and productivity.
Reviewed completed work to verify consistency, quality and conformance.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Reviewed staff work and gave comprehensive and constructive feedback.
Collaborated with management team to implement new work procedures or policies.
Rotated through series of different stations based on team needs.
Benchmark - Room Service Supervisor City, STATE, 05/2013 - 01/2020
Provided guests with information about menu items, made suggestions and took orders.
Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
Completed over [25] guest orders by phone daily.
Delegated work to staff, setting priorities and goals.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw food preparation, production and presentation according to quality standards.
Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Cleaned and sanitized kitchen equipment, utensils and work stations.
Monitored temperatures of prepared food and cold-storage areas.
Promoted safe working conditions by monitoring safety procedures and equipment.
Observed food safety and sanitation protocols to reduce germ spread.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Prepared workstations with ingredients and tools to increase efficiency.
Distributed food to service staff for prompt delivery to customers.
Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Explained goals and expectations required of trainees.
Comunity Service - Community Service Volunteer City, STATE, 10/2011 - 04/2013
Sought out opportunities to interact with staff members to build relationships and further develop interpersonal skills.
Hosted experiential workshops, empowering people to lead nonviolent lives through respect for others and community building.
Set goals and targets to prepare for and facilitate community workshops and meetings.
Leveraged social media to engage and increase volunteer community.
Delivered assistance and mentorship on community engagement strategies to build sustainable partnerships.
Deepened relationships to build strategic partnerships in community.
Met with staff and other volunteers to shadow, plan and evaluate work progress.
Engaged with potential volunteers through tabling events, door knocking and other direct outreach opportunities.
Instilled values to help young people make ethical and moral choices.
Mobilized power of volunteers and generosity of donors, alleviating human suffering in face of emergencies.
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