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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Hardworking, dependable, quick learner, and able to thrive in a team-based atmosphere.

Skills
  • Honest, Dependable, Trustworthy, Hard Worker, Trainable
  • Customer Service
  • Computer Skills
  • Teachable
  • Attentive to detail
  • Front desk management
  • Multi-tasker extraordinaire
  • Planning and Coordination
  • Organization
Experience
09/2020 to 02/2021
Valet Belmond Ltd Charleston, SC,
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
  • Parked and retrieved automobiles for customers in parking lots, storage garages or new car lots.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
05/2018 to 09/2020
Spa Attendant Aimbridge Hospitality Chickasha, OK,
  • Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions
  • Collected trash and soiled linens from treatment areas
  • Performed receptionist functions such as appointment scheduling and spa tours
  • Managed beginning and end-of-day procedures, as well as shift changes and special projects
  • Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens
  • Managed the linen cart, keeping it neat and organized
  • Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators
  • Welcomed guests, provided answers to questions, and anticipated guests’ service needs
08/2019 to 05/2020
Hostess/Server Bass Pro Shops Prattville, AL,
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Collect reservation information and communicate updates to guests.
  • Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered telephone to provide establishment information and take party reservations.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
08/2017 to 07/2019
Server/Hostess Bass Pro Shops Woodbury, MN,
  • Operated POS terminals to input orders, split bills and calculate totals
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
08/2017 to 11/2017
Apparel Associate Bloomin' Brands, Inc. Cleveland, OH,

Keep displays looking nice and clean, bring/put away product from the back, manage the phone and dressing rooms, help guest with orders, and occasionally run the cashier.

  • Updated pricing to reflect permanent changes and temporary sales drops.
  • Worked with management to quickly replenish low or out-of-stock items.
  • Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
  • Recovered and organized stock throughout each shift to keep racks customer-ready.
05/2017 to 08/2017
Apparel Associate Walmart City, STATE,

Bring out product from the back and rearrange it neatly, assist customers with whatever they need, make sure floors are clean and any clothes are picked up, and answer the telephone.

  • Recovered and organized stock throughout each shift to keep racks customer-ready.
  • Updated pricing to reflect permanent changes and temporary sales drops.
  • Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
  • Worked with management to quickly replenish low or out-of-stock items.
04/2015 to 01/2017
Server Waterview Senior Living City, STATE,

Make sure the residents are well taken care, keep up with the dishes, and prepare food.

  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Education
Expected in 03/2014
High School Diploma:
Lakeside Academy - Granbury, TX,
GPA:
Expected in
: General Studies
South Plains College - Levelland, TX,
GPA:
Expected in 05/2022
: Zoology
Texas Tech University - Lubbock, TX
GPA:

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Resume Overview

School Attended

  • Lakeside Academy
  • South Plains College
  • Texas Tech University

Job Titles Held:

  • Valet
  • Spa Attendant
  • Hostess/Server
  • Server/Hostess
  • Apparel Associate
  • Apparel Associate
  • Server

Degrees

  • High School Diploma

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