Observant Professional experienced Valet Driver whose dedicated to excellent customer service and parking efficiency. In-depth understanding of security protocols with talent for accurate payment collection and surveillance. Ability to work quickly and maintain focus while providing top-of-the-line customer service. Courteous, well-mannered and dependable with excellent driving record.
Skills
Guest Services
Traffic Laws
Vehicle Safety
Safe Driving Practices
Cash Handling
Payment processing
Guest service
Vehicle parking and retrieval
Communications
Customer service
Organization
First Aid/CPR
Problem resolution
Work History
Valet , 06/2019 - Current Lithia Motors – Spokane, WA,
Reported any customer-oriented issues immediately to manager for swift assistance and resolution.
Welcomed arriving guests and explained car retrieval procedures.
Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
Recorded make, model and exact location of each parked vehicle for easy retrieval.
Established positive guest relationships through consistent delivery of excellent customer service.
Answered questions and provided information about downtown Cleveland
Reviewed driver IDs before allowing entrance parking area or drive vehicles.
Determined customer needs by asking relevant questions and listening actively to responses.
Responded to customer requests efficiently and with knowledgeable assistance.
Moved cars around lot to increase space efficiency.
Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
Parked and retrieved cars according to customer needs.
Escorted drivers to vehicles and helped load or carry large items.
Pizza Delivery Driver, 03/2019 - 06/2019 Ten Two Twenty Pizza – Saint Paul, MN,
Arranged packages on truck to achieve best use of storage space and to minimize damage.
Stayed in constant communication with dispatching team to quickly respond to delivery updates.
Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Processed payments by accepting cash, checks and credit and debit card payments.
Maintained delivery vehicle at serviceable level by cleaning interior and exterior and checking oil and fuel levels.
Kept delivery vehicle clean and neat to maintain company's professional reputation.
Anticipated customers' questions and complaints and skillfully handled any concerns.
Collaborated with customer service teams and management to resolve order issues or customer complaints.
Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
Presented customers with bills and receipts to collect payment for items delivered.
Answered phone calls and provided details of each customer order.
Verified orders prior to completing deliveries to avoid customer complaints.
Secured food to prevent loss and maintain freshness during transport.
Promoted pizza products by distributing door hangers, coupons and promotional materials to customers on delivery route.
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