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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Talented vacation rental manager adept in customer relations, sales, collections and real estate management. Eager to develop business performance with property management companies. Ready to oversee properties at any scale.

Skills
  • New construction
  • Leadership
  • First Aid/CPR
  • Organizational skills
  • Team oriented
Experience
Vacation Rental Manager, 02/2021 - Current
Boyne Resorts Big Sky, MT,
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Updated and maintained rental agreement files and documents.
  • Answered telephones to assist customers and resolve issues.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Prepared and submitted reports to supervisor.
  • Prepared sales contracts, researched customer needs and promoted excellent customer service to our trades, clients/potential clients and all homeowners.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Fostered good working relationships with owners, residents and board members.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Managed day-to-day operations for 6 units from dune Allen to inlet beach with occupants up to 8-13 and running extra amenities, or anything they need to accommodate their vacation.
  • Worked with homeowners from our vacation rentals and accompanied Martelle clients to identify, develop and achieve community goals and objectives.
  • Supervised and coordinated work of housekeeping and maintenance repairs with my supervisor and homeowners. To optimize productivity and enhance results.
  • Maintained records of all activities involving inspections on the vacation rentals, cleaner expectations (deep cleans 1-3x a yr as needed, touch up cleans, and standard cleans), maintenance repairs, and keeping records from my inspections on our homes being under construction and going over the homes that have unfinished work to be completed before the next trade can come in.
  • Coordinated improvements in compliance with tenant/homeowner agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement.
  • Attended with the business owner as a witness to meet with committees to discuss and resolve legal and environmental issues.
Business Assistant, 02/2021 - Current
Purdue University Crown Point, IN,
  • Greeted visitors and answered phone calls to provide assistance and general information.
  • Maintained customer database by entering and updating contact information.
  • Answered phones and transferred callers to relevant departments and staff members.
  • Managed productivity through efficient scheduling, task prioritization and process streamlining.
  • Created and maintained filing systems by organizing and adding files.
  • Assisted business owner with special projects, volunteering to take on construction/vendor inspections and understanding all phases of building and delivering building materials to project managers as needed as well as documents from the office for their properties.
  • Attend meetings on Wednesdays to discuss new ideas, client projects and vendor assignments under project managers for what is completed for payment to optimize home building.
  • Maintained consistent communication with internal and external stakeholders through email, phone and in-person discussions.
  • Responded to routine customer and vendor inquiries or forwarded complex requests to supervisor for further assistance.
  • Improved customer satisfaction by promptly resolving conflicts and responding to homeowner requests by discussing their construction plans, and answering any questions regarding their home building process with Martelle homes.
QA Inspector, 04/2019 - Current
C4 Advanced Tactical Systems Orlando, FL,
  • Wrote detailed reports outlining performance to housekeeping coordinators, property managers, and maintenance to better accommodate guests and home quality.
  • Completed non-destructive tests and visual inspections continuously.
  • Developed and implemented best practices for defect prevention and continuous improvement.
  • Worked as a part time inspector from 2019-2020. Soon After lockdown from covid I began working 4-7 days a week (depending on occupancy status) until February 2021.
  • Provided detailed inspections to senior property managers, provided QA training to potential team members.
Education and Training
High School Diploma: , Expected in
-
South Walton High School - Santa Rosa Beach, FL
GPA:

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Resume Overview

School Attended

  • South Walton High School

Job Titles Held:

  • Vacation Rental Manager
  • Business Assistant
  • QA Inspector

Degrees

  • High School Diploma

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