Experienced, results oriented, client and revenue focused Home Owner Relations and Property Management Professional, successful in business development, owner relations, and increasing revenue. Quality-oriented and proactive in resolving issues with exceptional communication and organizational skills.
Establish and foster close working relationship with all homeowners through regular face to face meetings, lunches, email, phone calls, texts, and special events.
Promote, solicit and develop new business to grow clientèle base.
Receive, review and input all rental agreement contracts from owners.
Review and approve all owner monthly statements and expenses.
Handle and resolve all owner concerns and issues in a timely and efficient manner.
Establish and maintain positive relationships with various local Realtors and HOAs.
Coordinate deliveries, repairs and maintenance as needed for owners through third party vendors.
Provide consultation and assistance with interior decor of properties as needed.
Work closely and coordinate with Regional Housekeeping Supervisor and Maintenance Supervisor to ensure proper cleaning and maintenance standards, as well as to resolve all owner issues.
Work together with Regional Housekeeping Supervisor to interview and hire property inspectors to secure department needs are met.
Supervise inspector and maintenance staff.
Provide daily support to General Manager as needed.
Input and review work orders for each property and notify owners of large expenses or repairs.
Offer feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
Coordinate promotional comp stays for travel editors and VIPs.
Compile property rate information.
Review weekly revenue report to help determine focus and goals, and increase revenue and company profitability. Work in conjunction with Yield and Sales Manager and Marketing to accomplish same.
Provide feedback and suggestions to Director of Home Owner Services for property improvements and rates to increase revenue for owners and company.
Answer high volume incoming calls for sales, customer service and owner reservations, maintenance and services.
Record and maintain guest contact information and preferences through Navis to pursue and complete leads and reservations.
All goals met and exceeded to include over $200,000 in revenue first month of hire.
Sales conversion rate above 40% and satisfaction rate of 90% or beyond met monthly since hire.
Promoted and developed new business, solicited and secured new owners to include up to 35 yearly.
Developed and fostered owner and guest relations, resolved owner and guest issues with high satisfaction rate.
Maintained accurate daily accounting of fees, charges and payments.
Provided daily support to Business Manager and Operations Manager.
Capitalized on industry changes to maximize company revenue.
Coordinated deliveries, repairs and maintenance as needed for owners through third party vendors.
Provided consultation and assistance with interior decor of owner properties.
Worked closely with Director of Operations and maintenance staff to ensure proper standards and ensure all owner and guest issues resolved satisfactorily.
Provided training and support to all new employees.
Input and maintained data entry regarding both owners and guests, maintained mailing lists.
Maintained social media site for company.
Facilitated and assisted with execution of special events to include annual HOA meetings and annual homeowners dinners.
Answered high volume incoming calls for sales, owner services, customer service, and company owner, and interfaced with same to accomplish needs of all.
Secured vacation reservations with leading sales figures.
Responsible for day-to-day operations of store, including visual display and merchandising of store goods.
Receipt and preparation of goods for sale including computer entry of merchandising data.
Cashiering, drawer count, and bank deposits duties.
Scheduling and training of new employees.
Provided excellent customer service, ensuring customer's needs were met, and resolved customer complaints.
Responsible for day-to-day operations of store, including preparation of items for sale, ordering and receiving of goods, cashiering, and visual display of goods.
Responsible for drawer count and bank deposits.
Assisted with scheduling and training of new employees.
Responsible for meeting with high profile clients and securing modeling jobs while maintaining highly organized appointment, travel, and work schedule.
Worked cohesively with photographer, stylist, art director and crew during shoots in various international locations to ensure a satisfactory outcome for worldwide and world renowned clients to include Giorgio Armani, Calvin Klein, Moschino, and Marie Claire France, Spanish Cosmopolitan, Glamour, and Seventeen Magazines.
Spokesperson for various professional international clients/companies.
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