Seasoned healthcare professional with 14 years' experience in healthcare clinical administration. Ability to apply management concepts advocate for patient and healthcare organization needs. Highly skilled in working within collaborative environments, utilizing effective problem-solving techniques, and team building. Demonstrated leadership skills that guide nursing teams towards achievement of positive outcomes and drive organizational performance.
Skills
Medical coding
Medical terminology
HIPAA compliance
Clinical applications
Multitasking Front Office Coordinator
Managed Schedules for 6 employees
Conducted interviews in person and via telephone with Veterans, representative, and advocates
Inventory and supply management
Patient scheduling
Specimens collection and processing
Venipuncture and phlebotomy
Wound care and irrigation
Documentation procedures expert
Data entry
Stocking supplies
Charting expertise
Medical billing
Understands medical procedures
Advanced anatomy knowledge
Proper sterilization techniques
Professional bedside manner
Education and Training
Mountwest Community And Technical CollegeHuntington, WV, Expected in – –Associate of Applied Business:Certified Coder/HIT - GPA:
Walden UniversityMinneapolis, MNExpected in 12/2016 – –Bachelor of Science:Psychology - GPA:
Huntington Junior CollegeHuntington, WVExpected in 06/1995 – –Associate of Science:Certified Medical Assistant - GPA:
Certifications
Certified in basic life support (BLS)
Certified in CPR
Certified medical assistant
Certified Home Health Aide
CPR certified through American Heart Association
Advanced Cardiac Life Support (ACLS)
Experience
Lrghealthcare - VA Work Study Gilford, NH, 10/2019 - Current
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Organized training materials, including user manuals and up to date job fairs.
Input Veterans data into system using CWntrs, adhering to all procedures to keep information private.
Responded promptly to customer questions via email, reducing phone inquiries [Number]%.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Scheduled meetings for [Job title]s and coordinated materials to be distributed to all attendees.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Responded to telephone inquiries from clients and [Job Counselors Title]s and delivered information to inform and educate callers.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Produced professional and error-free letters.
Kept reception area clean and organized to offer positive first impression to every visitor.
Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Achieved results in ambiguous environment with high level of accuracy and attention to detail.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Marshall Health Cardiology - Certified Medical Assistant City, STATE, 07/2018 - 04/2019
Assessed, documented and monitored vital signs for more than 80 patients per day.
Used Allscripts software to process patient payments and update accounts.
Administered rapid tests such as EKG and Coumadin Levels to help clinical staff assess conditions.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Contributed to efficient office operations by triaging patients by severity of medical complaint.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Completed basic physical assessments of cardiology patients to provide optimal care.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Organized charts, documents and supplies to maintain team efficiency.
Collected forms, copied insurance cards to coordinate patient information for billing and insurance processing.
Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
Cleaned, restocked and prepared exam rooms and medical equipment.
Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Contacted pharmacies to submit and refill patients' prescriptions.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Scheduled appointments for patients via phone and in person.
Educated patients about medications, procedures and physician's instructions.
Marshall Health Psychiatry And Behavioral Medicine - Psychiatric Medical/Nursing Supervisor City, STATE, 09/2006 - 05/2018
Prepared departmental contracts for attorney approval.
Monitored multiple databases to keep track of all company inventory.
Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
Effectively controlled the release of proprietary and confidential information for general patient lists.
Planned and executed second floor building fire plans.
Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Demonstrated full expertise with patient care.
Activities and Honors
American Association of Health Plans
Additional Information
Tutoring for computer and medical terminology students.
Modeled professional office attire during student intereview classes.
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