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ux strategist project manager resume example with 5+ years of experience

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Jessica Claire
UX Researcher, UX Designer, Project Manager
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Self-motivated Researcher, Designer, and Project Manager with 3 years of UX/UI expertise. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee presenting a desire to take on new challenges, with strong worth ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills. Passionate about combining strategy and creativity, driving new opportunities and building professional relationships. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Committed job seeker with a history of meeting company needs with consistent and organized practices.

Skills
  • Information Architecture
  • Stakeholder Interviews
  • Strategic User Flows
  • User-Centered Design
  • Cross-Functional Team Collaboration
  • KPIs Identification
  • Profiling User Intent
  • Overseeing Keyword Placement
  • Verbal and Written Communication
  • A/B and Multivariate Testing
  • Usability Research and Analysis
  • Visitor Behavior Tracking
  • Progress Tracking
  • Creative Idea Development
  • Client Relationship Management
  • Project Coordination
  • Decision Making
  • Project Management
  • Customer Service
  • Competitor Analysis
  • Supervision & Leadership
  • Personas
Experience
10/2021 to Current UX Strategist & Project Manager Motion Recruitment | Painted Post, NY,

Strategize and think critically in order to offer the best course of action that connects the requests of corporate goals, user experience, and development.

Daily Tasks Include:

  • Prepared and presented reports to update stakeholders about success of each strategy and findings from audits
  • Client communication, project management, developer handoffs, and quality assurance
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Improved search-related activities through ongoing analysis, experimentation or optimization tests.
  • Created and improved visual designs to catapult websites forward in terms of looks and usability.
  • Developed and documented style guidelines for website content.

Key Accomplishments:

  • Website redesign that has increased product subscriptions by 200%
  • Product customizer feature that allowed a pivot in a company's selling and purchasing strategy
  • Increased conversion rates by 3% for over 20 ecommerce websites
  • Successfully moved a billion-dollar corporation to the Shopify platform and integrated an app development infrastructure.
02/2023 to 04/2023 UX Designer Quality Business Systems | City, STATE,

University of Amsterdam based companies needing a website to launch their online presences.

  • Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
  • Created web models or prototypes using physical, interface, logical and data models.
  • Identified needs of customers promptly and efficiently.
  • Designed websites, portals and large-scale web applications for multiple clients.
  • Designed visual and graphic images to use on multiple platforms.
  • Redesigned sites to enhance navigation and improve visual appeal.
10/2019 to 10/2021 Customer Relations Manager Lafayette Companion Animal Hospital | City, STATE,

Maintaining profitable ties with key customers. Overseeing the customer relationships handled by your team. Keeping clients informed about new products in order to enhance sales.

Daily Tasks

  • Assist and maintain customer relationships through friendly and knowledgeable interactions
  • Implement new and efficient systems for management of the clinic, customer satisfaction, and marketing
  • Understand and provide knowledge of the services provided and industry changes
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Administered systems and programs to reduce loss and maintain inventory control.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Key Accomplishments:

  • Implemented new organization system for customer communications
  • Tripled the amount of first-time customers
  • Increased return and loyal customers by 150%
06/2015 to 05/2017 Lead Marketing Coordinator & UX Researcher/Designer TrailRidge Realty | City, State,
  • Responsible for management and upkeep of the website - blog, informational sections, and customer inquiries
  • Created site maps and user flows
  • A/B testing and competitor analysis were used successfully to raise brand awareness, reduce bounce rates, and increase conversion rates.

Key Accomplishments:

  • First page SEO searches for at least 5 major keywords for the website
  • Successfully promoted new branding with a new logo.
  • Decreased bounce rates by 25%
  • Increased conversion rates by 3%
Education and Training
Expected in to to UX/UI Bootcamp Certificate | UX/UI University of Denver, Denver, Colorado, GPA:

An intensive 24-week long boot camp dedicated to UX/UI.

  • Completed professional development in UX/UI Design
  • Completed coursework in UX Research, UI Design and Project Management
Expected in 01/2020 to to Wide Range of Studies | University of Colorado, Boulder, Colorado, GPA:

Attended college for four years but did not graduate. Completed continuing education in:

  • Marketing
  • Business
  • Math
  • Physics
  • Journalism
  • English
  • History
Expected in 07/2018 to to Digital Marketing Certificate | Spark, Boulder, CO GPA:

An intensive 10-week long certificate program dedicated to digital marketing. Skills learned include SEO, Google Analytics, Facebook Analytics, Product/Market Fit, and Traffic Drive.

Portfolio and Social
  • https://www.linkedin.com/in/Jessica-Claire-s/
  • https://www.Jessica-Claire.com/

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Resume Overview

School Attended

  • University of Denver
  • University of Colorado
  • Spark

Job Titles Held:

  • UX Strategist & Project Manager
  • UX Designer
  • Customer Relations Manager
  • Lead Marketing Coordinator & UX Researcher/Designer

Degrees

  • UX/UI Bootcamp Certificate
  • Wide Range of Studies
  • Digital Marketing Certificate

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