utility operations executive assistant resume example with 13 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Highly-motivated college graduate with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional computer skills. Adept at working effectively unsupervised and quickly mastering new skills with excellent research, technical, and problem-solving skills. Detail-oriented and diverse background in multiple computer programs.

  • Computer Programs (MS Excel, Powerpoint, MS Word, MS Outlook, Adobe, Monday, Slack, etc.)
  • Criminal Justice Major
  • Meticulous attention to detail
  • Self-starter and strong problem solver
  • Articulate and well-spoken
  • Presentation development
  • Social media knowledge
  • Proper phone etiquette
  • Company Database Management
Utility Operations Executive Assistant, 12/2017 to Current
Grays Harbor County SheriffAberdeen, WA,
  • Bay Laurel Center CDD is the second largest Water and Wastewater Utility in Marion County, Florida. I worked in Customer Service before I was granted a promotion directly under the Utility Director where a position was created specifically for me as the Utility Operations Executive Assistant completing administrative duties, field work, managing water conservation programs, meetings, monthly reporting, etc.
  • Assisted in bridging the gap between the Customer Service Department and Utility Operations Department as I was the only one in the history of the company who has worked on both sides.
  • Completed tasks in Excel, Microsoft Word, Adobe, PowerPoint, and other companywide databases.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Completed and submitted monthly operational reports for the Water and Wastewater Plants to the Southwest Florida Water Management District to ensure water pumping permit requirements were met.
  • Fully implemented and created multiple Water Conservation Programs to remain in-compliance with requirements established by the Southwest Florida Water Management District.
  • Assisted in creating punchlists, managing meetings, and other oversight items as instructed by the Utility Director for the construction of the new multi-million dollar Water Reclamation Plant that will become operational in 2024.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Revised and maintained master calendar to coordinate meetings for the Utility Director, as well as facilitated meeting agendas and distributed support materials in advance for successful sessions.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences, and seminars to provide executives seamless and travel policy-approved business trips.
  • Relayed messages, retrieved reports and printed documents to assist with office workflow.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Entered customer information and updates in database system to take payments, track interactions, relationships and propel customer service experiences.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Prepared invoices and drafted memos for executives.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Took detailed notes in meetings and disseminated information afterward.
Clerk II, 01/2014 to 12/2017
Southern New Hampshire Medical CenterNashua, NH,
  • Worked in the Criminal Division where I was solely responsible for assigning Defense Attorneys to defendants, daily runs to each Judges Chambers, incoming and outgoing mail, assisting with clerical duties in the courtroom as needed, issuing arrest warrants, all data entry, phone calls, and customer service.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Trained office professionals on administrative procedures to keep file handling consistent and accurate.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Delivered high-quality customer service through deep commitment to knowledge and performance, as well as communicated with customers and employees to answer questions or explain information.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Copied, scanned and filed documents to maintain office records.
  • Wrote, recorded and proofread business communications, documents and data.
Secretary, 01/2010 to 12/2014
Yards-N-Acres, Inc.City, STATE,
  • Maintained organized filing system of paper and electronic documents.
  • Worked with computer programs such as Excel, Microsoft Office, and invoicing templates.
  • Assisted with field work as needed.
  • Coordinated communications, taking calls, responding to emails and interfacing with customers.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Assisted with accounts receivable and accounts payable functions.
  • Sent and distributed mail and parcels.
  • Managed multiple calendars and contacts using computer software.
  • Created and updated spreadsheets to track and report data.
  • Assisted with answering phones, filing paperwork, entering data and creating routes to support operations.
Education and Training
Bachelor of Science: Criminal Justice, Expected in 12/2022 to Rasmussen University - Ocala, FL,
  • Dean's List
  • Honor Roll
High School Diploma: , Expected in 06/2013 to North Marion High School - Citra, FL
  • Completion of Microsoft Excel Training - Beginner, Intermediate, and Advanced Online Courses - College of Central Florida - 2021
  • Completion of Effective Business Writing Online Course - College of Central Florida - 2020
  • Adult First Aid and CPR Certified - 2022

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Resume Overview

School Attended

  • Rasmussen University
  • North Marion High School

Job Titles Held:

  • Utility Operations Executive Assistant
  • Clerk II
  • Secretary


  • Bachelor of Science
  • High School Diploma

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