utility manager quality assurance resume example with 10 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Conscientious, Dependable, Dedicated, and Professional. Embodies a strong commitment to ethics and high-level customer service. Able to work independently or as part of a high functioning team. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

  • Microsoft Office
  • Demonstrate a strong power of analytical reasoning
  • Display strong analytical qualities
  • Demonstrate a strong ability to analyze problems
  • Very methodical in solving problems
  • Utilize a variety of analytical techniques to solve problems
  • Excels in analyzing and adjusting work procedures for maximum efficiency
  • Thoroughly analyze conditions and reaches independent decisions
  • Effective in analyzing relevant information
  • Excel in analytical thinking
  • Skills
  • More than 10 years of experience
  • Proficient in
  • PowerPoint, Excel and Word
  • Very energetic and helping
  • Good customer service skills Order Picker/ Assembly Line/Quality Inspector Kurrany America May
  • 2014 to December 2017 Avery Neely Ability to work in a fast-paced environment and be flexible
  • Regarding current. company needs. Attended company staff meetings, arrived on time, and worked
  • Overtime. hours. Stocker Picked assembly line need each individual orders effectively and quickly.
  • Clean up work area before the end of the shift. Customer Service The Herald Rock Hill, SC October
  • 2007 to November 2014 Handle customer inquiries, complaints, billing questions and payment
  • Extension/service requests. Calm angry (10+ years)
  • Clover, SC August 1990 to April 2014
  • Medical Terminology
  • Medical Records
  • Medical Billing
  • Data Collection
  • Medical Coding
  • EMR Systems
  • ICD-10
  • Medical office experience
  • Data entry
  • Word processing
  • Documentation review
  • Computer literacy
  • Customer service
  • Typing
  • Physiology knowledge
  • Microsoft Word
  • Insurance Verification (5 years)
  • ICD-9
  • Anatomy Knowledge
  • Analysis Skills
  • Hospital Experience
  • Administrative Experience
  • Front Desk
  • Medical Scheduling
  • Patient Care
  • Clerical Experience
  • Filing
  • Microsoft Excel
  • Microsoft Powerpoint
  • Communication Skills
  • Accounting software
  • Math
  • Databases
  • Leadership
  • Firewall
  • IOS
  • Computer networking
  • Technical support
  • Windows
  • Computer skills
  • Certifications and Licenses
  • Professional In Human Resources
  • Assessments
  • Customer focus & orientation — Highly Proficient
  • January 2020
  • Responding to customer situations with sensitivity
  • Full results: Highly Proficient
  • Attention to detail: Inventory — Highly Proficient
  • February 2020
  • Measures a candidate's ability to apply systematic processes for managing and storing products and
  • Merchandise.
  • Case management & social work — Familiar
  • November 2021
  • Determining client needs, providing support resources, and collaborating with clients and
  • Multidisciplinary teams
  • Full results: Familiar
  • Call center customer service — Proficient
  • October 2021
  • Demonstrating customer service skills in a call center setting
  • Full results: Proficient
  • Customer service — Proficient
  • December 2021
  • Identifying and resolving common customer issues
  • Medical billing — Proficient
  • Understanding the procedures and forms used for medical billing
  • Bookkeeping — Proficient
  • November 2022
  • Calculating and determining the accuracy of financial data
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field.
  • Team Leadership
  • Customer-focused
  • Customer Relations
  • MS Office expert
  • Microsoft Outlook, Word and Excel
Work History
Utility Manager/ Quality Assurance, 12/2019 to Current
American EquityWest Des Moines, IA,
  • Customer service experience in a high-volume remote environment
  • Schedule turn on and cut off to accommodate customer's schedule within normal hours of operation for the department
  • Set up payment plan to avoid disconnecting
  • Review of delinquent on commercial accounts
  • Resolved customer issues
  • Managed customer accounts by taking credit card or checks payment over the phone
  • Responded to inquiries and issues
  • Database or software experience, including data entry and researching customer account information
  • Experience creating, routing, tracking, filing, and maintaining generated service requests
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Organized and maintained work environment to allow for maximum productivity.
  • Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
  • Created and achieved product quality objectives and met product specifications.
PSE Mail Processing Clerk, 02/2015 to 12/2019
United Stated Postal ServiceCity, STATE,
  • Stamped and sorted mail brought in by customers
  • Weighed packages and labeled with appropriate price and destination address
  • Assisted customers with delivery of packages such as notifying them of packages unable to be delivered and retrieving them at the Post Office
  • Sorted incoming and outgoing mail
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Used automated mail processing equipment to sort and collate mail.
  • Sorted mail according to size, shape and destination.
  • Weighed mail and computed pricing amounts.
  • Identified issues, analyzed information and provided solutions to problems.
Benefits Specialist, 03/2013 to 02/2015
Meadow HavenCity, STATE,
  • Collects and reviews all patient insurance information needed to complete the benefit verification process
  • Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options according to Program specific SOPs
  • Supply nursing staff with required forms and documents
  • Maintain data collection and skills acquisition files
  • Protect medical records from loss or defacement prior to the end of retention periods
  • Maintain current face sheet for every patient served
  • Process admission and discharge records accurately, and in a timely fashion
  • Maintain strict confidentiality of all medical records
  • Notify manager with patient account and insurance issues
  • Ensure and assist patients in obtaining proper insurance referrals and prior authorizations before their visit
  • Input patient demographic and insurance information into computer system
  • Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement
  • Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of
  • Tenet Physician Resources
  • Coordinate registration of new patients via pharmacy
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.
High School Diploma: Human Services, Expected in
Rock Hill High School - Rock Hill, SC,
Bachelor's: Criminal Justice, Expected in 2018
Strayer University - Charlotte,
Willing to relocate to: Tennessee - North Carolina
Additional Information
  • Willing to relocate to: Tennessee - North Carolina -, Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Rock Hill High School
  • Strayer University

Job Titles Held:

  • Utility Manager/ Quality Assurance
  • PSE Mail Processing Clerk
  • Benefits Specialist


  • High School Diploma
  • Bachelor's

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