I am a college graduate with a Bachelor's degree in Criminology actively pursuing a career in federal or local law enforcement. I am a motivated person who is dedicated to learning more about global issues and who seeks to further improve himself, adapt and overcome hardships, and learn new skills. I have been taught by both former and current DEA, FBI, and local law enforcement agents during my academics. Many know me as a hardworking, prudent, and ethical employee with an open mind who is capable of independent thought and critical thinking. I have knowledge of relevant state and federal guidelines with a solid understanding of law enforcement practices. I am always looking to build upon my current skillset and tackle new responsibilities and opportunities. While working as a retail/service employee I amassed a wealth of experience handling people who come from a diverse range of backgrounds. I strongly believe that my exposure to different cultures that opposed my own helped me exercise patience to those unfamiliar with American customs. These interactions were also a great opportunity for me to learn about other cultures from across the world. At work, I am adept at coordinating and participating with coworkers on various assignments, while always looking for new angles and solutions to handle any issue. I am skilled at handling work stresses such as dealing with large crowds of people during holiday events or when defusing heated exchanges between patrons and/or staff. I also make sure to stay attentive and observe guests as they carry bags around the theater or throughout the store. One of my main objectives while working is to keep a safe, secure, and open environment where everyone can enjoy their day the fullest.
My duties at the theater include, but are not limited to: guiding guests to their theaters and assisting in them in locating their seats. Printing tickets, checking accuracy of date, time and seat numbers before giving to customers. Thoroughly wiping down seats and sweeping up trash after each viewing. Handling the complaints of guests with care and prioritizing their needs while maintaining a friendly and courteous demeanor. I also cleaned/resupplied the bathrooms and swept the lobby area during slow hours. Worked the concessions counter and served alcohol to patrons. Provided customer service by answering questions and distributing programs. Kept calm and composed during stressful work hours.
I assisted guests when they needed to find something in the store or needed a helping hand with their purchases. I was often counted on to fill in as an additional cashier or guest service employee during rush hours and when coworkers needed extra assistance. I cleaned up spills throughout the store and had knowledge of how to use the backroom equipment. I made sure to familiarize myself with store policies and stayed up to date with incoming changes to the store. Gathered carts from around the parking lot and brought them inside for guests to use.
While working as a retail associate, I assisted customers with their needs and helped them make informed purchases. I was regularly counted on to lift several heavy items into customer cars or onto shopping carts. I was able to find multiple items that customers needed in a short notice by showing them around the store, checking the backroom, and/or asking for manager assistance, when needed. I was attentive when it came to the health of our plants and flowers and made sure that they were watered, had appropriate sunlight, and healthy. I made sure to sweep and clean outside my work-space, and re-shopped and zoned areas during downtime. I familiarized myself with store policy and knew of incoming changes to my and surrounding departments. During meetings, I gave my input on various things and informed management of problems that arose in my department and gave solutions on to how to combat them. Handled large crowds during major holiday events while simultaneously keeping alert of possible thieves.
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