Hardworking Server and/or Bartender with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Skills
High-volume dining
Menu memorization
Point of Sale (POS) system operations
Food safety understanding
Table Bussing
Dining customer service
Effective customer upselling
Liquor, wine and food service
Price memorization
Safe food handling
Menu knowledge
Relationship management
Service prioritization
Experience
07/2019 to 03/2020
Used Car Title ClerkCapital Vacations – Springfield, MO,
Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
Maintained regular communications with clients to discuss and resolve issues.
Used math and analysis skills.
Processed and maintained title files, implementing security measures to protect all data.
01/2015 to 06/2019
Business Development Center AgentCreekview Health Center – Pleasanton, CA,
Called potential customers daily to meet high quotas.
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Coordinated appointments for service and sales.
Developed clientele by networking to find new customers and generate lists of prospective clients.
Worked with current clients to assess needs and develop improvement plans.
Stayed current on company products and services to provide top-notch expertise to customers.
Maintained strong call control and quickly worked through scripts to address problems.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Assessed customer account information to determine current issues and potential solutions.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
12/2013 to 12/2015
ServerLandry's – Houston, TX,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Provided exceptional service to high volume of daily customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Monitored customer movements and quickly cleared empty tables for future customers.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Processed customers' payments and provided receipts.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
04/2001 to 06/2014
Server & BartenderPrime Time Sports Bar – City, STATE,
Prepared salads, appetizers and garnishes to assist kitchen staff.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Greeted newly seated guests quickly and efficiently.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Reviewed identification for patrons before serving alcoholic drinks.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.6+3
+.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Provided items requested by customers, including sauces and drink refills.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Processed customers' payments and provided receipts.
Education and Training
Expected in
: Medical Billing & Coding Heald College - Portland, Or, GPA:
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