Dear Mrs. Sandra Wallace I am writing to express my interest in and excitement about a possible Case Manager position at SOS Children's Village. As a loyal employee at SOS I have had the unique opportunity to gain diverse knowledge of handling foster care cases as well as representing the agency in court hearings and legal procedures. My passion and strong desire to make a positive difference in children's lives has helped me to develop and maintain an exceptional relationship with at risk youths, and have been integral at helping them become less at risk for the host of problems that can afflict them. As required I am well trained to coordinate and oversee ongoing needs and services for our children, and I am able to handle and address crisis intervention/prevention. During my years as an employee here I have shown exceptional work ethic, strong verbal and written communication skills, and dedication which makes me a strong candidate for this position. My experience as a direct care staff has given me a clear knowledge of the physical, emotional and also psycho-social needs of the children we service. Even in my current position as direct care staff I have demonstrated solid organizational skills, strong verbal and written communication skills, and have maintained accurate and up to date files. Furthermore, I have had the opportunity to advocate for the children that I have come into contact with in regards to their physical, emotional, educational and social needs. My compassion for children has helped me build my professional experience, which is focused on motivating and guiding youth and adults, as well as helping them achieve academic and personal objectives. As indicated in my enclosed resume, I have worked with children, adults and families affected by drugs, mental issues, abandonment, and physical abuse. Moreover, I believe I have the needed skills to excel. For almost six years I worked as a Program Director for Wheeler Supportive Services. While at WSS I proved my ability to work with an interdisciplinary team, and also developed interpersonal skills and strong professional relationships with clients, enabling me to complete independent tasks efficiently and contribute effectively to team activities. My duties included providing psychosocial support to clients, developing and overseeing individual service plans/treatment plans, case management, advising family and caregivers; and consulting with doctors, therapists and medical professionals. Overall, I believe my superior expertise in early and adolescent childhood development and protective services would be a significant contribution to SOS Children's Village. With these qualifications, as well as my passion and strong desire to make a positive difference in people's lives would be an asset to SOS Children's Village if given the opportunity. Versatile and dedicated professional with more than six years of exceptional experience in case management and a background in child and family social services. Detail-oriented individual who exemplifies professionalism, and an ability to manage multiple projects and tasks.
Extensive knowledge of case management, solid ability to assess children's care and placement needs.
Comprehensive knowledge of social service resources, knowledge of foster care procedures and requirements, court protocol and guidelines
Strong knowledge of child care intervention programs, social work, and counseling procedures
Hands on experience in developing and implementing individual service plans/ incident reports/treatment plans and procedures/assessments/annuals andcircumstantional factors for each case load.
Attention to detail with excellent communication and management skills
Skilled in identifying and providing counseling services in an accurate and appropriate manner
Ability to maintain confidentiality regarding client information Microsoft Office Professional Suite (Excel, Word, PowerPoint), Minitab 15/16 (Statistical Software to Improve Quality), M-files (Electronic Document Management System), SAP
CPR, Domestic Violence, Supportive Employment Specialist, Patient Care Assistance, Supportive Living
Services, HIV, AIDS, and OSHA.
US History Teacher August 2011 to August 2012Broward County School Board － Fort Lauderdale, FL
Maintain a safe, orderly, positive and nurturing teaching environment.
Develop age appropriate activities for student participation.
Monitor and assess student involvement, participation, and improvement.
Deliver and maintain assertive discipline adhering to the school's guidelines.
Communicated frequently and effectively with students, staff and parents as required.
Perform other duties as assigned.
Created learning materials geared to student ability and interest.
Provided consistent reinforcement to learning, continuous assessment of level of functioning and continuous feedback.
Graded homework and tests, using answer sheets and recorded results.
Worked primarily with students with developmental disabilities in the ESE department.
Program Director/ Case Worker July 2006 to August 2011Wheeler Supportive Services － Burlingame, CA
Provided case management services to approximately 30 individuals in supportive employment, supportive living case management and home-based case management Participated in intake and orientation to various programs.
Developed, implemented and documented individual service plans for each client identifying their needs including but not limited to employment options, educational options recovery issues, and short/long term goals.
Coordinated the integration of social services/case management functions into the client care, discharge, and home planning processes.
Acted as an advocate: investigates and reports adverse occurrences, and performed staff education related to resource utilization, discharge planning and psychosocial aspects of healthcare delivery.
Followed and reinforced program policies, and expectations for each individual.
Communicated and collaborated with regional centers, other case managers, family members, therapist, and behaviorist, to provide each client with the most effective support.
Maintain required reports, files, correspondence, in a timely manner.
Compile, complete and submit required reports and information documenting services provided to clients, and data related to program service and outcome objectives.
Prepared and maintained reports, progress notes, initial 30day assessment, annuals, ISP, annuals and termination summaries.
Attended and participated in scheduled case review meetings.
Conducted quarterly visits with each individual Proficiently explained federal, state and local health and human services available to clients.
Promoted values of self-sufficiency and indivual empowerment.
Patient Care Assistant April 2005 to June 2006Spectrum Life Care Services － Cooper City, FL
Dusted and cleaned patients' rooms.
Demonstrated principals related to health care and medical support in delivery of health care to adolescents, children, and adults and elderly who have mental disorders.
Provided personal care to clients including but not limited to bathing, dressing, feeding, personal hygiene, skin care, transferring, turning and positioning in accordance with the care plan developed and supervised by a nurse.
Performed duties such as vital signs, obtaining lab specimens, and charting, escorting patients, assisting with activities of daily living, and ordering and receiving supplies.
Education and Training
Master of Science : Psychology Applied Behavior Analysis, September 2016Nova Southeastern University － Fort Lauderdale, FLPsychology Applied Behavior Analysis
Bachelor of Science : 2008Bethune Cookman University － Daytona Beach, Florida
Graduated Cumma Sum Laude 3.8gpa
Languages: Proficient in English and Haitian-creole can read, write and speak fluently
Attention to detail, balance, case management, child care, interpersonal and communication, excellent communication, counseling, CPR, crisis management, client, clients, client relations, delivery, developmental disabilities, discharge planning, Document Management, English, health and human services, ISP, leadership, notes, management skills, managing, materials, meetings, mental health, Excel, Microsoft Office Professional, PowerPoint, Word, Minitab, organizational, bathing, Patient Care, policies, positioning, processes, progress, Quality, rapport, read, receiving, reporting, SAP, skin care, social services, staff development, supervision, teaching, team player, treatment plans, vital signs
Master of Science : Psychology Applied Behavior Analysis , September 2016 Bachelor of Science : 2008 Graduated Cumma Sum Laude 3.8gpa
Languages: Proficient in English and Haitian-creole can read, write and speak fluently
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