URAC CONSULTANT, PROVIDER NETWORK QUALITY MANAGEMENT DIRECTOR, SENIOR DIRECTOR
Successful Senior Executive experienced in human resources, quality management, staff development, recruitment, benefits administration, onboarding, and employee relations. Skilled in talent recruiting, outstanding presentation and communication skills, problem resolution and a demonstrated ability to deliver mission critical results. Skill Highlights Leadership Team Player Effective Communication with Executive and Public Speaking/Presenter Board level personnel Mergers/Consolidations Employee Relations Policy/Procedure Writing Staff Development/Management Training Strategic Planning and Implementation Change Implementation Matrix Management Core Accomplishments Vice President Senior Director Wellness Program Implementation Quality Management Plan Development Leadership/Management Training Achieved National Accreditation Staffed/Trained for managed care organization. Developed Customer Service protocols and training. Implemented corporate customer service program. Implemented a reorganization of the Cosmetics Department for a major retailer. Received Best Practices Commendations for Human Resource Record Management, Training Program Implementation by Joint Commission (JCAHO) Successfully facilitated all Human Resource aspects of two separate mergers doubling the number of FTEs Customized and Delivered four part series of Matrix Management Training Created and implemented a case management/outreach team. Routinely set up new facilities, operations or teams to carry out programs beneficial to the organization. Implementation of HRIS System with Payroll Interface.