Highly experienced Customer Service / Receptionist profession for 3 years. Dedicated and focused Receptionist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve job duty goals. Seeking a role of increased responsibility and authority. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Microsoft Office proficiency
Professional and mature
Strong problem solver
Dedicated team player
Strong interpersonal skills
Received 2 merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Upscale Security Officer04/2014 to CurrentG4S SolutionsCharlotte, NC
Responsible for providing security services to MetLife's Staff and visitors. Protecting Gragg/Woodward buildings to ensure the safety and security of all visitors and property.
Maintain the front desk and reception area in a neat and organized fashion.
Manage the receptionist area, including greeting employees /Public assistance including lockout services, access control and responding to telephone, answering radio pages and in-person requests for information.
Serving as central point of contact for all outside vendors needing to gain access to the building.
Patrol hallways, staircases, floors throughout both Gragg/Woodward buildings.
Supply key cards and building access to employees and visitors.
Update log book with detailed information which occurred during the course of 1st shift.
Write incident reports when an emergency occurs.
Security Guard05/2013 to 04/2014Winfield SecurityNew York, NY
Provided security duties in an Adult daycare / Nursing home at St Mary's Center for Winfield Security, Monitored 2 buildings in the camera room located in the front office.
Maintained the front desk and reception area in a neat and organized fashion.
Managed the receptionist area including greeting visitors and responding to telephone and in-person requests for information.
Assisted individuals who entered and exited out of the building; checking identification, logging visitors into the computer/ book, supplying key cards and building access to all authorized persons.
Dispersed incoming mail to correct recipients throughout both facilities.
Patrolled hallways, staircases and floors.
Updated log book with detailed information that occurred during 1st shift.
Customer Service Rep Examination proctor05/2012 to 11/2012Bike and Roll NYC Civil Service ExamNew York, NY
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Worked as a team member performing cashier duties, product assistance, accurately performed Point of Sale transactions for rental agreements and maintain payment records with receipts and cleaning environment.
Opened customers account by recording personal information, Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Stocked and rotated inventory regularly.
Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selected and explained the solution to solve the problem.
Managed quality communication, customer support and product representation for each client.
Expressed appreciation and invited customers to return to the store.
Assistant Examination Proctor07/2009 to 12/2009NYC Department of Citywide Administrative ServicesNew York, NY
Functioned as an Assistant Examination Proctor for DCAS, a company hired and contracted by MTA Testing Services to greet and process intake paperwork for civil service exam takers.
Prepped and organized the examination room with testing materials before examiners arrival.
Ensured that the testing environment was suitable for test takers, seat spacing, designating areas for bags and coats were visible and secured.
Reviewed documents to ensure examiners requirements complied with MTA qualifications.
Fingerprinted, photographed and distributed exam post numbers to examiners for testing areas.
Graphic Design2007Wood Tobe -Coburn SchoolNew York , NY , United States
Coursework in Design and color, Typography I, Typography II, Introduction to production, Drawing comprehensive, Illustration, History of graphic design, Web development with HTML, Desktop publishing, Multimedia and Animation, Electronic drawing I, Electronic drawing II, Electronic drawing III, Design and Presentation, Development advertising, Art portfolio, Web design for graphic designers, Advanced multimedia and animation, Electronic layout and Design package design.
Certified in First Aid, CPR and AEDApril 2017
High School Diploma: Printing2006Graphic Communication ArtsNew York, NY, United States
Coursework in Academy of Print Media
Learned print preparation, offset and digital printing, bindery, computer design, animation, production and estimating.