I have work at the UPS store for three and a half years. It was my pleasure to work for and with such great people. While working, customer service is of the upmost importance and I learned the value in creating customer work relationships. While working the store I would represent the face of the business and it was my duty to have every customer leave satisfied further creating customer relationships and a consistent set of regular customers. I'm a people person with excellent customer service experience I know I would fit well into this job.
Ability to Defuse Situations
UPS Clerk, 05/2013
to Current Company Name – City
Politely assisted customers in person and via telephone.
Greeted customers entering the store and assessed what each customer wanted or needed.
Deal with Claims of damaged or lost packages and provide information to the buyer or seller of the item.
Provided an elevated customer service that generated a steady flow of regular customers.
Wrapped, boxed, and shipped expensive and breakable Items internationally and domestically.
Gained the trust and respect of the owner and manager to open and close the store regularly.
Provide customers with information of prices of shipping and retail items.
Sold shipping options, retail items, and Personal suite mail boxes.
The Store currently is one of the highest rated store's in the Tustin and surrounding area on yelp
GED: 2016 Saddleback - City
Bachelor of Science: kinesiology,
Current Point Loma Nazarene University - City
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Point Loma Nazarene University
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GED : 2016 Bachelor of Science : kinesiology , Current
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