- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 15+ years of related experience, diligent nature and expertise in electronic records management. Accomplished and energetic Medical Office professional with 15-year track record of immaculate bookkeeping and personable patient interaction. Skilled in both patient care and clerical responsibilities. Exceptionally motivated and eager to support seamless medical office operations. Organized Office Manager with over 10 years of experience in the medical field. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in management. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional with 15 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
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Lake Region Healthcare Corp. – Elbow Lake, MN,
- Entered procedure codes and diagnosis codes into medical billing software.
- Verified benefits and worked with insurance companies to obtain payments.
- Aided with prescription refill requests.
- Managed appointments, registrations and patient relations in busy pediatrics office.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Received, recorded and filed medical payments by check, cash and credit card.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Trained all new employees on records management system.
- Coordinated luncheons with Pharmaceutical Representatives.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Reviewed and sent medical records to other physicians upon request.
- Accurately collected personal, billing and medical details 25 patients per day.
- Devised appointment guidelines and schedules for 25 treatment appointments each day.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Arranged corporate and office conferences for company employees and guests.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 7 employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
Lake Region Healthcare Corp. – Fergus Falls, MN,
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Imaged and scanned patient and registration documentation into electronic patient record via Epic.
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Scheduled 30+ appointments using computerized calendars in Epic.
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Explained plans for treatment and payment options.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
Dr. Allan Levy – City, STATE,
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Imaged and scanned patient and registration documentation into electronic patient record via Medical Mastermind.
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Scheduled 25+ appointments using computerized calendars in Medical Mastermind.
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
- Explained plans for treatment and payment options.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Used Medical Mastermind to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
Gov. Thomas Johnson High School - Frederick, MD
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School Attended
- Gov. Thomas Johnson High School
Job Titles Held:
- University Pediatrics Medical Office Supervisor
- Patient Registration Specialist
- Patient Registration Specialist
Degrees
- High School Diploma
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